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Vivianhansen.ca has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I ordered a pair of Pantofola d'Oro cleats, they sent me Adidas's(from China, and may be knockoffs?). I contacted their customer service by e-mail (no phone listed) they acknowledge of mistake but told me they didn't have my size. I gave them 4 other options from same mfr., instead they offered discounts for future purchases. 2 moths later, they keep sending me template replies. Finally the best they can do is to give me a 40% refund. Are you kidding me! It's their mistake. I contacted Pantofola company, they said they don't deal with VivianHansen.ca. It's a 'Fake' they told me. In their "shipping and return" they say: "We are committed to your complete satisfaction" this is one dissatisfied customer. Do not buy from this company! Mark G
I ordered a pair of Pantofola d'Oro cleats, they sent me Adidas's(from China, and may be knockoffs?). I contacted their customer service by e-mail (no phone listed) they acknowledge of mistake but told me they didn't have my size. I gave them 4 other options from same mfr., instead they offered discounts for future purchases. 2 moths later, they keep sending me template replies. Finally the best they can do is to give me a 40% refund. Are you kidding me! It's their mistake. I contacted Pantofola company, they said they don't deal with VivianHansen.ca. It's a 'Fake' they told me. In their "shipping and return" they say: "We are committed to your complete satisfaction" this is one dissatisfied customer. Do not buy from this company! Mark G
Tip for consumers:
They sell only cleats, but if they don't have a phone number to call them it may be a scam.
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