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How would you rate Vive Health?
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California
1 review
0 helpful votes
Follow Chanda F.
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Terrible return policy
September 27, 2023

The scooter is absolutely to heavy for an elderly person to lift. They want you to pay for shipping and a restocking fee to return it. It is not 100 % satisfaction guaranteed. We never even tried it out because of the weight. Customer service hung up on me.

Date of experience: September 27, 2023
Oregon
2 reviews
3 helpful votes
Follow Melissa H.
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The people at Vive Health have been very helpful, and their customer service is outstanding. I have used their products for knees and wrists and they have helped a lot. Their website offers not only products but also exercises, stretches and recovery tips.

Date of experience: July 9, 2018
Michigan
2 reviews
0 helpful votes
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WHY?
My EXPENSIVE walker that I purchased to replace a CHEAP'o one I had for 12 years is falling apart after less than 2 months of use! I called and since I purchased from a "healthcare" company they won't even talk to me so I called the company I purchased it from (now, you would THINK the people who MAKE the product would STAND BEHIND their product but...alas, no)
ANYWAY...long story short: THEY ARE SENDING ME PARTS SO I CAN DO MY OWN REPAIRS.
I have NO "decent" walker, and no one really wants to "talk to me" and they are sending parts...so I CAN FIX IT...when will they arrive? Who knows.
I am going to have to spend money I DO NOT HAVE and get to Walmart and get another cheapie one.
DO NOT BUY FROM THIS COMPANY! SAVE YOURSELF HEARTACHE, DISAPPOINTMENT AND FRUSTRATION...TRUST ME or wish you had!
The PIC is of the wheel that literally FELL APART! No kidding...it just FELL APART!

Date of experience: January 26, 2023
California
7 reviews
14 helpful votes
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Poor Customer Service
November 29, 2022

Already wrote a review here but when the item finally arrived it was not the item orderedd -- a long handled shoe horn but an overnight wrist brace. Who does this? Vive Health.

Date of experience: November 29, 2022
California
2 reviews
8 helpful votes
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DO NOT SHOP HERE!
September 4, 2020

RIDICULOUS AND GREEDY RESTOCKING FEE, DOES NOT STAND BEHIND PRODUCTS. STAND UP WALKER IS UNSTABLE AND UNSAFE FOR ELDERLY

Date of experience: September 4, 2020