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Vive Health has a rating of 1.8 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Vive Health ranks 191st among Medical Equipment sites.
The people at Vive Health have been very helpful, and their customer service is outstanding. I have used their products for knees and wrists and they have helped a lot. Their website offers not only products but also exercises, stretches and recovery tips.
WHY? My EXPENSIVE walker that I purchased to replace a CHEAP'o one I had for 12 years is falling apart after less than 2 months of use! I called and since I purchased from a "healthcare" company they won't even talk to me so I called the company I purchased it from (now, you would THINK the people who MAKE the product would STAND BEHIND their product but...alas, no) ANYWAY...long story short: THEY ARE SENDING ME PARTS SO I CAN DO MY OWN REPAIRS. I have NO "decent" walker, and no one really wants to "talk to me" and they are sending parts...so I CAN FIX IT...when will they arrive? Who knows. I am going to have to spend money I DO NOT HAVE and get to Walmart and get another cheapie one. DO NOT BUY FROM THIS COMPANY! SAVE YOURSELF HEARTACHE, DISAPPOINTMENT AND FRUSTRATION...TRUST ME or wish you had! The PIC is of the wheel that literally FELL APART! No kidding...it just FELL APART!
WHY?
My EXPENSIVE walker that I purchased to replace a CHEAP'o one I had for 12 years is falling apart after less than 2 months of use! I called and since I purchased from a "healthcare" company they won't even talk to me so I called the company I purchased it from (now, you would THINK the people who MAKE the product would STAND BEHIND their product but...alas, no)
ANYWAY...long story short: THEY ARE SENDING ME PARTS SO I CAN DO MY OWN REPAIRS.
I have NO "decent" walker, and no one really wants to "talk to me" and they are sending parts...so I CAN FIX IT...when will they arrive? Who knows.
I am going to have to spend money I DO NOT HAVE and get to Walmart and get another cheapie one.
DO NOT BUY FROM THIS COMPANY! SAVE YOURSELF HEARTACHE, DISAPPOINTMENT AND FRUSTRATION...TRUST ME or wish you had!
The PIC is of the wheel that literally FELL APART! No kidding...it just FELL APART!
Tip for consumers:
It all looks good but pass it up! SERIOUSLY! They will not help you!
Products used:
A mobility walker
The scooter is absolutely to heavy for an elderly person to lift. They want you to pay for shipping and a restocking fee to return it. It is not 100 % satisfaction guaranteed. We never even tried it out because of the weight. Customer service hung up on me.
The people at Vive Health have been very helpful, and their customer service is outstanding. I have used their products for knees and wrists and they have helped a lot. Their website offers not only products but also exercises, stretches and recovery tips.
Already wrote a review here but when the item finally arrived it was not the item orderedd -- a long handled shoe horn but an overnight wrist brace. Who does this? Vive Health.
Tip for consumers:
Don't buy from this site.
Products used:
none
RIDICULOUS AND GREEDY RESTOCKING FEE, DOES NOT STAND BEHIND PRODUCTS. STAND UP WALKER IS UNSTABLE AND UNSAFE FOR ELDERLY
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