• Vitamin Shoppe

Vitamin Shoppe

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Overview

Vitamin Shoppe has a rating of 2.7 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vitamin Shoppe most frequently mention customer service problems. Vitamin Shoppe ranks 361st among Vitamins & Supplements sites.

  • Service
    10
  • Value
    10
  • Shipping
    11
  • Returns
    7
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Michael is a classic example of the worst customer service has to offer.
  • I placed my order long before 6pm and it was NOT shipped the same day.
How would you rate Vitamin Shoppe?
Top Positive Review

“Always pleased with products.”

Chanda J.
3/6/22

I generally order Grove products from this company and save money with a slightly lower cost and free shipping to boot!

Top Critical Review

“Awful business practice!”

Jennifer G.
1/17/23

I ordered several cases of energy drinks and was disgusted at how they were delivered. All of the boxes were ripped open, dented cans everywhere, the outer boxes weren't even taped shut. When sending a complaint and pictures the response was equally as disgusting. They offered a coupon for another order. They are too complacent with their customer ls receiving unacceptable packages and really expect you to want to order again? NEVER! Don't waste your time or money and order from a company who cares what they represent.

Reviews (48)

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Reviews that mention popular keywords

customer service (10) order (20)
Thumbnail of user chandaj4
1 review
0 helpful votes
March 6th, 2022

I generally order Grove products from this company and save money with a slightly lower cost and free shipping to boot!

Products used:
Cleaning products

Service
Value
Shipping
Quality
Thumbnail of user jeralynnk
1 review
0 helpful votes
July 22nd, 2018

Ive always had a great experience at Vitamin Shoppe every time I go. Staff has been very helpful even on the days that they were super busy. Yesterday, I asked for Pyruvate at the Vitamin Shoppe in Boynton Beach, Florida and, even though its discontinued, they pointed me in the right direction for a deeply discounted Pyruvate that was 25% of the usual cost.

Thumbnail of user jackr39
10 reviews
37 helpful votes
March 13th, 2017

I've been shopping for supplements and naturopathic cures for most of the past 30 years, and through that time I've gone to Vitacost and Vitaminshoppe.com with great regularity. When VItacost fell off the boat into the sea of "in house" manufacture, the only decent choice was Vitaminshoppe.com. It remains, to this day, as the only great option for vitamins and supplements. There really is no other choice for great products, good prices and excellent service. You can even pick your order up at a local store, which makes it doubly excellent!

Thumbnail of user annad170
1 review
1 helpful vote
July 16th, 2018

I am Anna and I was at vitamin-shoppe at the sawyer heights and there was a beautiful lady (Yamilet) that invites you to shop; she looks very healthy skin nails and hair also, she looks athletic and offers a great customer service.
I had a return and, she handles in a calm way regarding the busy moment she was facing.

Great experience

Thumbnail of user brucem8
5 reviews
1 helpful vote
March 7th, 2016

I have been using Vitamin Shoppe products for years and I find this company to be very reputable. They offer a large variety of vitamins, herbs and supplements. Their service and
Delivery system are unbeatable! The company also offers value rewards for your purchases
Which you can redeem at the end of the year. The Vitamin Shoppe packages their products
With pride and the delivery is astonishingly fast! There is free shipping for orders over $25
And they have many sale items.

Thumbnail of user desmondb13
9 reviews
4 helpful votes
April 29th, 2018

The deals are clearly listed and easy to browse to. There's a variety of products to choose from, the product comparison tool could be better. One of my orders had a product that had to be shipped separately and took a while to come, but the item arrived without issue.

Thumbnail of user mp152
3 reviews
3 helpful votes
March 6th, 2018

I've never had an issue with VitaminShoppe in; quality, ordering, prices, customer loyalty discounts are all awesome, thank you!

Thumbnail of user celiad5
7 reviews
9 helpful votes
June 29th, 2017

I always order my protein powder from the Vitamin Shoppe. You get discounts once you start ordering and it's there the next day. Very expedient. The products are always in good condition on arrival.

Thumbnail of user elizabethf22
1 review
1 helpful vote
May 20th, 2014

The vitamin shoppe's website is easy to navigate and I love the shop by health concern section. I found everything I needed under stress management and got free shipping as my order was over $25. Everything I purchased was on sale and the prices were very competitive.

Thumbnail of user susanp81
2 reviews
1 helpful vote
November 5th, 2015

Always receive what I order in a very timely manner. Often have online specials

Thumbnail of user leslieb29
7 reviews
9 helpful votes
June 18th, 2013

I recently purchased some specialty hand soap (J. R. Watkins grapefruit 11oz liquid) and they have better pricing than both Amazon and local stores. I purchased 6 total and since I purchased over $25 my shipping was free! Overall great experience and who doesn't love getting free shipping... it's not hard to spend $25.

Thumbnail of user millieb3
7 reviews
26 helpful votes
August 17th, 2014

For many years I have been ordering from this website and have always been happy. Never had a problem and recommend this site for vitamins of all kinds.

The only problem is that they don't have everything I need, which I can't really "fault" them for it, just saying that they could offer more items.

Value
Shipping
Quality
Thumbnail of user iggyk
3 reviews
7 helpful votes
January 27th, 2014

I had nothing but good experience with the company. I ordered from them 3 or 4 times and everything was delivered fast and without delays. The online offers are also great and pretty cheap comparing to other companies.

Thumbnail of user beckyr
21 reviews
66 helpful votes
October 14th, 2011

Ordering from them for several years for energy protein drinks and health and fitness plus vitamins. If you order usually $25-$40 it is free shipping, so I order several things at a time. Comes in usually a week, boxed, perfect, ready to go. One time they sent the wrong item and they let me keep that item free and immediately sent out a replacement. Top rate company - there is a vitamin shoppe not too far from my house but its cheaper to order from them with the discount from coupon cactus (couponcactus.com approx. 4% cash back from them) and free shipping!

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