VitaGlo

RUDE, HORRIBLE CUSTOMER SERVICE! DO NOT ORDER FROM THIS COMPANY! I placed a large order to get free shipping. I received the package on time, but it only had half my order. There was a note on the packing slip that said "back order". I waited several weeks and never heard anything from the company, so I sent an email. They never replied. A week later, I called and explained the problem. I was told someone would call me back that day and nobody did. I called the next day, and the guy that answered put me on hold before I could say a word. I hung up and called back. This time the guy answered the phone yelling at me that he told me to hold. I started to tell him why I was calling and he yelled at me to send an email. I told him they ignored my email and he hung up on me. So I opened a claim with Paypal.

I have read the reviews below and completely understood the sentiment of other customers. Service was trash, dude on phone was nasty. Order above $100 would qualify you for free shipping - HUGE SCAM, they will try to squeeze more money from you by asking for another $20 shipping payment (reason being the package is too heavy?!). It's been more than month without receiving what I have ordered. Legal actions must be taken: THIS COMPANY NEEDS TO GET SUED, put these people in jail after having them refund all the losses.

They never sent me a confirmation email, after 3 wks I called and was treated abruptly and promised the items (Including Manuka honey) would reach me that Sat. Nope. I got a notification from UPS that some shipment from Discount Natural Foods should be delivered 5/29/18 So I called again and a lady checked and came back from putting me on hold and said someone would have to track the package and call me. Verified number, but when I asked if I should have gotten some email in the first place she said "we send you an email when it's shipped." I said all I got was a UPS notification and she said "I have to go" and hung up.

Refused to refund or replace part of a shipment that was horribly damaged in shipment. Owner, has a nasty disposition both on the phone & in emails. Avoid doing business with this company.

This company is to be avoided at all costs. Just look at the string of one-star ratings and that should convince you. It is obvious that they only want your money, apparently under dubious circumstances, and that "customer service" is not in their vocabulary. Seriously, Yahoo Stores should drop them.
I placed a large order for some shower gel, and it never arrived. After around a month, I e-mailed them about it using the "Reply" to my order confirmation and never received a response. After two more weeks, I e-mailed them again at *******@vitaglo.com and never received a response. In trying to track my shipment, I also found that the order had been "cancelled", although I had never been notified of this. After two more weeks, I telephoned and reached someone who was incredibly rude and just shouted "Your order was cancelled" and hung up.
In the meantime, I have been unable to take a shower for nearly two months. Okay, I made that part up, but the rest is completely true and equally as smelly. I will never click their website again, let alone order anything.

I placed an order for vitamins on June 7th. I called today, June 21st, and spoke to a person named mike. I asked Mike about my order since I had had no communication from the company. Mike told me that he would call me right back and he had to look into it. More than half an hour later I decided to call back, and Mike answered. Mike proceeded to tell me that he was canceling the order because he told me he would call me back and that I called back too soon and could not wait for his call back. I suggested to him that half an hour wasn't long enough and he said no and repeated that he was canceling the order. When I asked him for a specific reason why he was ordering the cancellation, he told me just because I couldn't wait. Needless to say that there was no communication whatsoever for the past two weeks from when I initially made the order. The customer service I received was horrible and I am not too sure who Mike is, but Mike is certainly a detriment and not a person who should be doing customer service nor selling anything to the general public. I would give this company negative stars if it was possible.

STAY AWAY FROM THIS COMPANY. RUDE, RUDE, RUDE. They sold me defective vitamins that was growing mold and my order took 2 weeks for delivery. I called Vitaglo and spoke with Micheal who yelled at me, told me to call the manufacturer then hung up the phone on me. After calling the manufacturer who was polite and helpful I found out Vitaglo is NOT an authorized dealer of there products. I will be purchasing from Vitacost from now on.

I ordered an item Feb 2 and still hadn't received a tracking update. I emailed to enquire and the company owner wrote back all in caps the rudest response I have ever received from a business. No hello, just "YOU WERENT CHARGED ITS out of stock" and that was the whole email. Ok... well good to know now that I asked a whole month later. Was I going to get a notification? It was an item I was depending on. If I had known it was out of stock I could have bought it from another place sooner instead of waiting this long and if I hadn't of reached out, would I ever have been told? And my email enquiry wasn't rude either. So strange.

I've read the many negative reviews on the net, and yes, sometimes things fall through the cracks at Vitaglo, but I am happy with my dealings with them. Clearly, they could be a bit better when communicating with customers when products are out of stock, but generally they are decent honest folks that will treat folks fairly if treated fairly to start. I think the issues are when a customer expects to be treated like a prima-donna, they just won't treat you like one. If you act like a jerk, you'll get treated like one. Being close to their Syracuse warehouse (an hour drive), I've gone and picked up my order there, and I find Mike Schwartz (the owner) a pleasure to deal with. He laughs and jokes and smiles, just like a real person.

So, give them a try. Be nice. Be patient, and you'll find things will go just fine. And a side note. Each time I put together an order, I check their prices against the other discount online supplement companies and find Mike's prices most always beat theirs.

I just remembered to say that many times after submitting an order, I then remembered there were a few things I needed but forgot to add, so I've called them and they always have accommodated me, saying just put the new items through as a new order on the net and they will refund the 10 dollar shipping for those added items and combine all the items as one order. Not many companies will do this.

MY FRIEND ORDERED ME SOMETHING FROM THIS COMPANY AND AFTER 18 DAYS THEY HAD NEVER MAILED IT. I CONTACTED VITAGLO AND WAS GREETED BY A VERY! RUDE MAN, LATER FOUND OUT IT WAS THE OWNER OF THE COMPANY, AFTER TELLING HIM WHAT I WAS CALLING ABOUT, HE HUNG THE PHONE UP ON ME
MY FRIEND CALLED WANTING HER MONEY BACK AND WAS YELLED AT AND HUNG UP ON 3 TIMES. I SENT AN E-MAIL KNOWING I WOULD GET HUNG UP ON AGAIN AND WAS TOLD BY AN EMPLOYEE THAT IT WOULD TAKE ANOTHER 10 DAYS FOR HER TO GET HER MONEY REFUNDED. AVOID THIS COMPANY LIKE THE PLAGUE, HE NEEDS TO BE SHUT DOWN. READ THE REVIEWS FROM OTHER PEOPLE, I THINK YOU'LL AGREE