VitaGloReviews 242

Vitaglo is the worst company I have ever dealt with online! They sent me the wrong stuff and will not make it right no matter how many times I have contacted the owner who's name is Mike. I should have researched his business first which I failed to do, when I did I found out he had more than 100 complaints and counting! Fair warning ALWAYS research the business first before putting in an order, especially if you have never ordered from them before! I even told him I was going to report him to the FBI as a scam website, that didn't even make a difference, so now I am looking for other places to report him and that they should take his phoney baloney website off the internet. Stick with the one's you know are legit and that you have ordered from. Over 100 complaints? How is he getting a way with what he does? Look the website up and you WILL see!

I ordered 2 products from Vitaglo, then read reviews. My heart sank when I saw all of the negative comments and experiences. I almost cancelled my order. I even called to inquire about tracking my shipment. I placed my order on Saturday December 5, and received my order on Wednesday December 9th, and this is during the busiest season. They must not have had the quantity of one product (a 30oz container) so they sent two 16 ounce containers. The only thing I can complain about is that the customer service reps have personalities comparable to a blade of grass. But with prices so low and such short shipping times WHO CARES?
I am assuming there are a couple disgruntled customers writing multiple reviews.
If you order like I did, and read reviews after, do not panic.

This company has the worse customer service available. I ordered 250 dollars of product from them. I ordered 12 containers and only received 1. The box was torn. When I called in to speak to the person on the other line they hung up on me and refused to help me. I would not recommending ordering from this company. I am a health care practitioner and often recommend this product to patients and this website because of the pricing. I explained this and was insulted and yelled at.

It has been my experience this company does not care about their customers. I have ordered from them in the past but something has changed. I will NOT ORDER from this company again. My order NEVER shipped. They NEVER contacted me. They were not helpful on the phone nor answer my emails. Finally someone abruptly told me THEY were cancelling the order. No explanation.
Never dealt with such unprofessionalism with a natural foods company.

My check for $341.80 for order ******* was mailed Oct 14,2014 to Vitaglo/Discount Natural Foods. When I did not receive my order in the usual time, I e-mailed Vitaglo on Oct 29 asking if they received my order and check. After a second e-mail Oct 31(this company does not do e-mails), I was favored with a one word reply; after all, I would shortly discover that my checking account had been debited for $341.80 on Oct. 20,2014. I waited patiently for 4 months, after which I decided that no pre-paid customer should still be waiting for 4 months without any explanation whatsoever. On March 2,2015, I e-mailed Vitaglo cancelling my order and asking them to return my $341.80. It is now 9 months and counting and in all this time I have not heard a single peep out of these people. Needless to say, my $341.80 had not been returned. The only word is THEFT -- unconscionable, egregious THEFT.

The worst customer service EVER! After 12 days of not receiving my product I called the store and was told by a guy named Mike who later identified himself as the owner that it wasn't shipped because I chose International shipping which I don't recall doing. I asked if he can ship it using regular mail since I'm in the states. Mike told me that if I still want my product it will cost me $10.
I declined since the website stated FREE shipping on all domestic orders. Mike rudely said that he is canceling my order and was getting ready to hang up. I asked if I could speak to his manager and thats where he told me that he is the owner. So I said to him that he did not need to be rude with me and that I still want my product, I just don't understand why I have to pay $10 shipping since I'm in the states and that's when he started yelling at me and wouldn't let me talk. I had to hang up on him.

Avoid this store at any cost!

After reading all complaints, I'm surprised he is still in business.

I used to buy powdered soy milk here, they had the best price, and delivery was reasonable. One time one can broke and spilled some powder. I did not return it, but next time i put a note on the order and they put extra cushion on the bottom, so it arrived well.
Last time i placed and order, i did not receive it. They did not respond to my emails, and when i call the guy will always tell me that they will be shipping it "next week". After a month of this "shipping next week", i email them to cancel the order. A week latter i contacted my credit card and got my money back. Make SURE that you contact your credit card company within 30 days of your statement date, so they can reverse the transaction. My credit union is very good at this. They credit your account while they investigate the item. They don't make you wait for your money.

The guy i called - three times - was never rude to me, thank God!, he just sounded very stressed up. I suspect this is a one man operation and the company grew too fast and they do not have the business knowledge to keep up with growth.
Too bad... it was a good place to buy.
Papo

Took more than a week longer than advertised to process my order. No response to my email inquiring why. When order finally arrived, it was the wrong merchandise. When I called to inquire, CSR said I could send it back but I would have to pay return shipping, for their mistake. CSR hung up on me numerous times, had to keep calling back to even get that information. Accused me of yelling at him (I did not). Would recommend never ordering from this site.

I placed and paid for an order for almost $1,000.00 in raw meal which I did receive, but in 1/2 quantity increments so I got 64 of these little containers rather than the 32 that I ordered. One of the containers was not sealed and powder was leaking out- after removing the plastic outer coating, there was powder everywhere and the inner seal was not sealed. I called the company and the RUDE and ABRUPT guy on the other end told me to mail it back for replacement. I questioned this because it will cost me more to ship it than to just buy another one. He was very rude and told me he didn't care and to do what I want with it. I attempted to reason with him two more times and told him I spent almost $1,000.00 on this order and the shipping would cost more than buying a new one. He got very hostile and told me not to start with him among other things. I will NEVER do business with this company again, I don't care how much better their prices may be, it is not worth that kind of abuse.

I placed an order on the 9th of February and in the email confirmation it says orders will ship out in 24 hours. I waited a few days and realized its now February 22 that's 13 days later. So I called the number some very cranky guy answers the phone. I kindly tell him I'm just inquiring about a shipping number and he says very rudely that he will check and call me back in an hour. 5 hours later I call back and he says that it's shipping out tonight. I said umm ok what's the tracking number. He said we will have it tonight. I was like ok can you tell me why it's shipping 13 days later. He says in a very nasty and rude voice that it's because there is 2 different address on there. I said to him so why hadn't anyone contacted me. He literally starts screaming at me saying next time Order from Amazon then if you don't like how I operate. I said ok sir I'm going to call tomorrow morning for the tracking number he screams and says "$#*!" why would you call if I just told you we will email it tonight God damit. I said because obviously what you say your company doesn't end up doing. He then said like I said call Amazon. And HANGS UP IN MY FACE. I was infuriated at this point and called back and said can I speak to the manger he laughs and says I'm the owner you sucks for you doesn't it. I was like sir you are very rude and have no customer service. Im simply asking for answers and I'm not getting them because you are so rude. He says tuff $#*!. This is how I function if you don't like it order from Amazon. I told him I'm just going to dispute it he says you can't do that idiot it's illegal then HANGS UP AGAIN. At this point I'm really angry with this company. I have never had any issues with any company like I have with this gentleman. He is rude and a dark soul filled with evil. He has no sense of being a human. I mean we are all making his living and everyone should stop buying from here. We are supporting s human that is obnoxious and ignorant in all senses. DO NOT BUY FROM HERE.

And Marsha and Al j are people that work for them. I mean you can call to ask questions and you will see how horrible this man is. I never ever write reviews but I do not want anyone to be treated the way I was treated this is horrible.

When I first ordered from Vitaglo, I was happy at the discounted prices. The website is largely useless unless you know exactly what you want, but I was looking for a cheaper price than Amazon so it sufficed. I ordered 8 items and they arrived only a few days late - or rather, a week after a phone call requesting shipping information.

That's when they proved they are 30% discount in prices, 90% discount in quality of service. They shipped me 5 out of 8 items, 2 of the 3 said "back order." I called them and they said they'd shipped one out and the other they would refund because it was discontinued. I asked about the eighth item. They said they would look into it and call me back. I'd like to note I was on hold for 10 minutes, except "on hold" is setting their phone down and walking away from it. Periodically one of the two people would pick it up and then set it quickly down. Note that there are only two people, and almost everything goes through one, so don't think this is customer Russian roulette.

They never called. Two weeks later I emailed them. One week later, no email. I called them and they became upset that I called them, told me they'd handle it immediately, and then pretty much hung up. They don't like to talk much and they don't like waiting 30 seconds on you (seriously, I told one of them the page was refreshing and they put me "on hold"). The guy even told me that I was calling just to be mean before hanging up. Really, asking you about the missing item is "just being mean"?

Guess what? No phone call. I was hoping to be a regular customer because the $5/item savings can add up, but I'll pay $10/item extra to never have to experience their rudeness and refusal to acknowledge a problem. It was the cheapest item on the list - if they thought I was the kind of person to try and rip them off, then wouldn't I have gone after the item substantially worth more?