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Vistaky has a rating of 2.08 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Vistaky ranks 44th among Property Management sites.
In all sense of the word I'm just a very dissatisfied tenant... neighbors all disrespectful towards one another everyone in my apartment community does not care about each other... neighbors go around knocking on people's doors asking them for things... the landlord and the maintenance people have consistently entered into my unit without notice which is against the law... very disrespectful
In all sense of the word I'm just a very dissatisfied tenant... neighbors all disrespectful towards one another everyone in my apartment community does not care about each other... neighbors go around knocking on people's doors asking them for things... the landlord and the maintenance people have consistently entered into my unit without notice which is against the law... very disrespectful
So filed small claims against this company, called the secretary of state to obtain the process agent for this company (as this is what is supposed to be done prior to filing small claims against a inc company). The name and address that is listed with the secretary of state is some guy in Lexington that never bothered to pick up the notice. So a second time to send out the notice with the sheriff this time and to the office. No one in the company shows up for court and the judge hears my side of it and awards me my deposit and cost associated with filing small claims. I have to wait ten days for Vistaky to pay the court and then they pay me, so I call the small claims to see it they paid (of course they did not). So the next step is to make contact with them. I call and leave a message that they need to pay the judgement or I will have to garnish a bank account or have a lien put on their property, they call back all apologetic, saying they are trying to pay, they have made arrangements to pay on Monday. Will have to see if they really do or just buying time.
Tip for consumers:
would recommend never using this company
Products used:
Rented a house from this company
Rented a property August 2020 when I moved back to the USA. Bought a house and left the lease on July 9th instead of August 31. New tenants moved in the last week in July. I had paid my rent up to July 31 and had the property not rented would have paid the August rent. Being the the property rented and was moved into the last week of July, I should not be held responsible for the August rent. But Vistaky has seen fit to try and keep my deposit plus charge me for additional rent that is the new rent that they are charging the new tenants, and additional $20 above what my rent is supposed to be. After reviewing the laws in Kentucky, it clearly states that there is no double dipping on rent. If a property manager rents a vacated property out then no additional rent due and any days that the new tenants moved in on the old tenants paid rent is refunded to the old tenant. Property was left in better condition that what I received it in and there were no charges for repairs or cleaning at the end of the lease.
Tip for consumers:
when you end a lease call immediately after the final inspection to insure that everyone is on the same page.
Products used:
Rented a house on 12 month lease
**Update: Change from 1 star to 3 stars.
Original 1 Star Review:
I applied over the weekend, $45, then waited, waited, waited. By end of the week, after calling every day, they processed the application. Next step is to request a specific place and then, and then wait some more while the property manager makes a decision about your application. So we requested the specific place we had put an application in for and found out the place we had visited, already had a deposit on it. We were third in line IF the person did not come through and IF the next people did not want it. Ok, fine, but WOULD HAVE BEEN NICE TO KNOW THAT when I first applied! Could be an automated message or email correspondence: "Hey thanks for applying, you are currently third for this, please check our site and look for more options if you want." vs. call, call, call.
But, no email correspondence about this. YOU have to be diligent and call these people and ask questions. Probably better to CALL first, find out what places do not have a line of applicants, then go view and then put in your application and pay. Once I figured this out, they were more helpful.
Vistaky.com # *******595 (not easily available on their website)
3 Star Review:
After my verbal complaint about the lack of instructions on their website and what to expect in the process, someone from Vista called me back. They let me explain my issue and apologized and refunded my $45 even though they had just made a decision on it to greenlight me for another place. They took initiative and backed up their apology with actions. That means something and is rare in a world that lacks basic customer service and no one really cares about complaints anymore. Now that I know what the process is and what to ask, I would use them in the future.
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