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VisionPros has a rating of 1.43 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VisionPros most frequently mention customer service problems. VisionPros ranks 80th among Contact Lenses sites.
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No critical highlights yet
Just received my contacts. Very fast shipping and exactly as I ordered. I love VisionPros. Thanks AAA+++
Ordered and paid in full with expidited shipping on DECEMBER 13,2022. Delivered FEBRUARY 6,2023. No answers from customer service. No explanations. No refund of shipping. No customer service. I will. GLADLY pay more to have questions answered and less than 2 month delivery for TWO BOXES of contacts. Never. Ever. Again.
Some items are listed as NON-STOCK ITEMS
Which means that they have to order it from somewhere else
And then wait for it to arrive before shipping it to you
Which may take 2-3 weeks Before they ship to you
So
Do not pay for express shipping
Because you will not receive your order in 2-3 days
So wierd
Tip for consumers:
customer service chat obviously very limited
Products used:
contacts
Be aware that even if you pay extra for expedited shipping, your order will take roughly 2 weeks to arrive. With something as crucial as eyewear, a company shouldn't over promise and under deliver. Has happened more than once, and when you try to address it they just throw tracking numbers at you with information that isn't updated.
Products used:
Contacts
I wanted to order cosmetic contacts from Visionpros. When I was ready to pay for the order, on the very last payment frame, I noticed they had added an 'insurance' charge, which added an extra 25% to my total. This was done without informing me beforehand. When I contacted them, they said the charge is mandatory, no 'opt out' option. Sounds like a rip off to me. Would not order from them.
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VisionPros offers incredible prices on all contact lenses, eyeglasses, and sun glasses. We are a family-owned online optical store based in Canada. Shop contact lenses and eyeglasses today!
