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VilejoReviews 41

2.7
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Vilejo Reviews Summary

Vilejo has a rating of 2.7 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vilejo most frequently mention order number and credit card.

Indiana
1 review
0 helpful votes
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Very very poor customer service
February 12, 2023

I ordered a toilet seat 15EC 034 & did not get it. When I contacted them on chat, they would not answer me. When I looked at the toilet seat they had it marked double the price that is on my order. I would not trust this company & everybody needs to stay away from buying anything from them. I even contacted them before I ordered it & they said, it was in stock. This was very deceiving & they are crooks. In a store if they have it priced wrong they will sell it to you & them change the price. I would give no star if I could!

Date of experience: February 12, 2023
New York
1 review
0 helpful votes
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Fast delivery
January 31, 2023

Fast delivery. I like quality of package. They are clean and neat. I would like to order my next product in this website.

Date of experience: January 29, 2023
Iowa
1 review
1 helpful vote
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Scam?
January 3, 2023

Ordered 12/31, Jan 3rd and still can't get any response from telephone, email or chat. Watching my credit card to see if/when they charge it.

Date of experience: January 3, 2023
Indiana
1 review
2 helpful votes
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This company must have the smartest customers. Not a single word misspelled and fairly decent grammar for all positive reviews. This is always a 'red flag' to me...indicates cut/paste or bot created. The prices lure customers in but can't make me take the bait.

Date of experience: January 2, 2023
Florida
1 review
1 helpful vote
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Fake company
December 31, 2022

They don't respond. They don't answer their phone - no order confirmation, no products shipped. Scammers. Beware and don't use them... The other reviews are garbage fakes.

Date of experience: December 31, 2022
Florida
3 reviews
1 helpful vote
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Questionable business
December 28, 2022

They are not listed with the BBB. Can only find some reviews out here. Have really good prices listed.
Their website and subsequent social media shows them in Lighthouse Point. Google Maps puts them at the SAME street address only in Fort Lauderdale with a different zip code. I'm 30 minutes from there. They will not allow will call.
Their chat attendant, although always listed as Adam, seems to be answered 24x7. Rarely is it ever a straight answer though. Leads me to believe it's a call center of sorts with outsourced support responding. Can't say for sure and it has that feel.
Ground delivery orders, they "say" take EIGHT days to fulfill. Also makes me believe that there is not really a lot if any physical inventory.
Parent company is listed in Winter Garden, FL. All seems a little weird.

Date of experience: December 28, 2022
California
1 review
0 helpful votes
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My greatest surprise
December 29, 2022

When i first saw this i thought the prices will be higher than the retail price and to my greatest surprise they were just a less than the retail price.

Date of experience: December 28, 2022
New Jersey
1 review
1 helpful vote
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SCAM BEWARE!
December 27, 2022

Placed an order in November. I did not realize I also had a $0 total like many here, and I did receive a confirmation at the end. Never received anything and never got through. About a month later I had charges in various online stores and they paid for Instagram likes through Twicsy with my card. All totaling over $500 right before Christmas! The picture below is after I disputed them. I'm still trying to find out more information. One order has a shipping & billing address of Nicolas Taylor 16 min away from their bogus warehouse in Wilton Lakes, FL! Thank God my bank caught it! The dumb a&* didn't have my security code! Ha ha! It's all good. I have their information. If you ordered ANYTHING from them, PLEASE CANCEL YOUR CARD. They are scam artists and WILL get caught.

Date of experience: December 27, 2022
New York
2 reviews
9 helpful votes
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Fake SCAM Website
December 27, 2022

The entire company is fake. You place an order which just collects your credit card info. There is no actual company. My card immediately had fraudulent purchases after the transaction (which never actually went through), and of course Discover cancelled the card and removed all the transactions. This page, as well as their Facebook and Instagram pages, all have fake 5 star reviews from new accounts with no friends. Stay far away; already reported to the Attorney General.

Date of experience: December 27, 2022
Pennsylvania
1 review
0 helpful votes
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Question
December 16, 2022

Just wondering if any of the customers that think or thought this is a fake / scam company ever reported it to the Better Business Bureau?

Date of experience: December 16, 2022
District of Columbia
1 review
2 helpful votes
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Products are easy to find - easy to order. Will buy again when im ready to update. Company personall was very helpful explaining everything and very professional Always first rate. Efficient Web site. Reasonable prices and quick delivery. An excellent service, as always. Fast delivery

Date of experience: December 14, 2022
Georgia
1 review
0 helpful votes
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Scam
December 10, 2022

I agree with a previous poster that Adam was a joke to deal with to get information...glad i found this site...i paid the small extra and bought at Home Depot

Date of experience: December 10, 2022
New Hampshire
2 reviews
4 helpful votes
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MUST BE A SCAM
December 9, 2022

Like others I placed an order which resulted in an order number. My credit card was not charged, and I did not receive an email order confirmation as you would expect. Five days later customer service does not answer calls and the "chat agent" seems like a bot with standard responses. I should have known because the pricing was too good to be true.

Date of experience: December 9, 2022
District of Columbia
2 reviews
2 helpful votes
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The prices were the best I found anywhere. Shipping was super fast and I'm really pleased with quality. Thanks for making my little grandsons birthday a happy one!

Date of experience: December 8, 2022
New Mexico
1 review
3 helpful votes
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I'm glad I looked up the reviews...I'd been patiently waiting on a response from the chat line...waited forever. Then I started browsing other appliances and saw a very nice gas range priced at $222...? A gas range that definitely costs well over $1000+...then I got suspicious and looked for reviews...

Date of experience: December 8, 2022
Arizona
1 review
5 helpful votes
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Caveat emptor. Don't trust them. I placed an order, they gave an order #. Their chat (Adam) said they had stock and could ship. Returned the following day to check status, they said no order existed. Chat with Adam "order cancelled" no further chat from them. Emailed they said they were out of stock and refunded CC. This sounds like a non-reputable nor reliable business. They have delayed my project.

Date of experience: December 7, 2022
South Carolina
1 review
3 helpful votes
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Great, Just Great!
December 4, 2022

I ordered an item and never received a confirmation. I put in my information and the total came to be 0.00. So I tried to contact the company by the telephone number listed on their website several times and it is bogus. Do NOT! Order from this company.

Date of experience: December 4, 2022
New Jersey
1 review
2 helpful votes
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I was looking for some furnace filters and found them the cheapest on this site. After several days, I had not received any confirmation emails. I reached out via chat to a CS rep named "Adam Kjaergaard" who seemed surprised and who replied that he would have one sent. This never happened. When I reached out to inquire as to the status, he said that he would again check. After a few attempts at following up, I requested that they resolve the issue or cancel the order. They choose to cancel my order without any additional efforts on their part. I'm moving on as the aggravation and delays are not worth the extra couple of bucks I'd save.

Date of experience: December 3, 2022
California
1 review
1 helpful vote
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Good products.
November 22, 2022

Valuable products. They deliver in 8 Working days. I select free shipping. I am going to place next order now.

Date of experience: November 21, 2022
Texas
2 reviews
0 helpful votes
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I am going to order next
November 22, 2022

Website is very easy to find and buy stuff I recommend this place with very high quality. I am going to order next

Date of experience: November 21, 2022

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