Viarinfosystem

A window popped up on my screen stating that Apple had detected a virus in my computer. Even though the popped up window carried an apple logo, I noticed that it was not an exact replica of the logo (first flag). The message was to not close any window and that the virus was serious and I should contact Apple immediately through the number provided *******972, this was the number employed by a company called www.viarinfosystem.com(which had no affiliation with Apple computer) I noticed that the person who picked up the phone did not say "Thanks for calling Apple" (2nd. Flag), so I questioned if he was indeed from Apple and he reassured me that he was and asked me to share the screen with him, and I said 'yes' (www.fastsupport.com) to share the screen). When sharing the screen wiht the intruder checked my email for hackers(?). He typed this address on the address bar: www.viaringosystem.com, and here is their phone number *******914. According to the man on the phone (the intruder) viaringsosystem was going to remove this virus from my computer on line. So the intruder was going to tranfer me to viarinfosystem.com, an apple authorized dealer scanning computers with expired warranties on behalf of Apple (fifth flag) to help them. At that point I was waiting for the transfer so I could hung up the phone and disconnect from the internet and unplug the router to protect my IP address. I certainly didn't give him any credit cards and would never pay $599.00 for a on line support plan. I felt the issue was probably resolved until I received my credit card statement with a strange charge by a strange company and here is the name of the company www.ESLR8.COMMN. I contacted my credit card and while I waited on line I typed www.ESLR8.COMMN only to find out other people were having unauthorized charges done by this company, unable to place the legitimacy of their charge, and upon verification with my credit card company I found out that those charges were connected by an online service company, so naturally I changed all my bank accounts and assumed that the charge was fraudulent. BUT things got quite a bit worst. There was no phone number connected to the charges and I had no ways of knowing that the charges belonged to SCRIVENER and was a legitimate charge. I recived an email from Scrivener stating that my account had been credited, never an explanation of why this was done in spite of my many requests, instead they asked me to pay their company by downloading a link that would give me a new license. I thought that may be my credit card account had contacted them to let them know that my account number would change and they decided to credit the accout. I've sent 3 emails to David a Scrivener representative explaining that all my edit files were in Scrivener and because the purpose is to organize it, I didn't have copies of it and David never once told me what was going on. Skillfully DAvid lured me to click on the link Scrivener had sent me garanteeing me that I would not lose anything (of course I also save my files every 3 minutes). I was denied any other form to pay Scrivener, so I clicked on the link and went to bed and when I woke up all my files, a work of a lifetime, was erased. I panic, stricken by pain and shock, then David told me what had happened: I had reported their charge as 'fraudulent'. I explain this was a misunderstanding, I begged of them to return my files and I was told by DAvid "let's put this behind us". I sent my computer to the top Apple experts that kept it for 16 days but were unable to recover the files because Scrivener had erase them (I clicked it at night and the files were erased in the morning) Apple experts were able to locate the size of the files. The take away: An app is not a safe place for a writer; Scrivener reviews are made by the company itself and their minions; a company that does not even have a workable phone number is not reliable. Third point: viaringosystem was the catalyst for a company like scrivener to spew its venom but it could not have happened if VIARINGOSYSTEM was not who they are: a company without integrity preying to extort money because they have not a legitimate service to offer and in all this Scrivener is not innocent either. We are living in perilous times and we'll see evil florish as it has but you have the right and the obligation to protect yourself, so perhpas this review can spare you the pain and the financial loss of losing 11 years of work because if I had seen a review such as this, I would have been a prey for either company