Viagogo UK has a rating of 1.8 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Viagogo UK most frequently mention customer service, face value, and concert tickets problems. Viagogo UK ranks 182nd among Tickets sites.
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I don't understand some of these reviews. Adrienne from customer services was wonderfully supportive and was able to dispel my concerns about other people's negative reviews. I managed to speak to someone within a minute of calling, they had my booking and Adrienne (sorry if I've misspelled your name) explained the 3rd party process and what would happen if the 3rd party failed to provide the ticket. I would not hesitate in recommending Viagogo (and yes, I'm a genuine customer).
We couldn't go to Andre Rieu concert in Wembley. Viagogo offered to sell my tickets. I was told tickets had been sold and the money owed to me was paid into my bank account on the 27th May it is now the 27th of June, and still no money has arrived. My order number was 500442432. Now the answerphone tells me that they cannot help me with this query. I fear this company is operating a fraudulent scam.
I had bought an incorrect ticket and Viagogo helped me face to face. There is an office at the 02.
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