Venere

I've booked my accommodations at hotels.com, which forwarded it for some reason to venere.com, as their affiliation partner. So in my case there should have been nothing between myself and venere.com.
Since there were issues in my order (overcharge + failing to stand behind "Price Match Guarantee" policy), which I tried in vain to resolve with hotels.com, I have forwarded my request to venere.com, even though I didn't hope for anything, as they were a 3rd party with no business transaction between myself and them.
Imagine my surprise when they were kind enough to get back to me (more than once), approve all appropriate overcharges and credit me accordingly, within days from my trip. And this is even though my booking did not qualify for their Price Match Guarantee! (due to the fact that while dealing with hotels.com the last room was booked, and this made me ineligible for the refund, according to their terms and conditions).
And this is after horrible experience with hotels.com which didn't approve any of the above, even though THEY were liable for all the hassle.
Chapeau bas! This is what I call a GREAT SERVICE. I would especially and personally would like to thank Stefania from the venere.com customer service for her dedication and speedy handling.

THANK YOU.