Vegas.bouncinbins

Very good experience the employees really enjoyed the dunk tank thankyou!

I emailed this to *******@bouncinbinsrentals.com and *******@bouncinbinsrentals.com: I wanted to talk about my experience with the Dive-In movie event that took place on Friday, August 11th, at Ascaya. To be completely honest, the whole experience was unacceptable, and I feel compelled to share my concerns. This was my first time using your services; unfortunately, it will also be the last. There were several problems that cropped up that need to be addressed:

1. Communication Barrier: The employee who set up the equipment seemed to struggle with English, which made it difficult for us to communicate about important details like parking, operating the projector and sound equipment. This created unnecessary confusion and frustration for both of us.
2. Screen Quality: The screen quality was far from satisfactory. It had noticeable scuffs, holes, and tears that were visible to everyone present.
3. Inadequate Equipment: The equipment for the projector setup was not up to par. The container provided for the projector was too short to effectively project the image onto the screen. I had to improvise with setting up a table and stacking kitchen bins on top of each other to get the projector's alignment even remotely close to the screen.
4. AV Setup Issues: Your employee's projector and sound setup were way off the mark, and when I called the number on the contract *******555) an automated prompt told me to call back during office hours. That forced me to call a 3rd party to help fix things. The image was projected from the back, but the image was left as is. The 3rd party fixed this by flipping the picture settings. Additionally, the sound and picture settings needed considerable adjustment, and even then, the movie only covered a fraction of the screen. (see picture attached)
5. Delayed Start: Dealing with these problems meant that we couldn't start the movie until an hour after the event was supposed to begin. By that time, some guests had already left, understandably frustrated.
6. Lack of Assistance: When your employee returned to retrieve the equipment, they stood by while I struggled to dismantle and move the heavy sound equipment off my table instead of offering assistance.

All of these issues combined to create an experience that fell far short of expectations, not only for me but also for my guests and team. We've organized numerous dive-in movie events before, and this was by far the most unprofessional encounter we've had.

Given the circumstances, I believe it's reasonable to request a full refund to the card on file. I hope we can resolve this matter promptly.

Thank you for your attention to this issue.