• ValoreBooks

ValoreBooks

Overview

ValoreBooks has a rating of 3.1 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValoreBooks most frequently mention great prices, good condition, and college student. ValoreBooks ranks 12th among Textbook Rentals sites.

  • Service
    40
  • Shipping
    39
  • Returns
    24
  • Quality
    32

Proactively asks for customer feedback

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
7
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What reviewers want you to know

Positive highlights

  • I would recommend Valore to all college students.It works for me.
  • I love Valore books and they are my go to for all my text books.

Critical highlights

  • The customer service rep then stated to order through another company if I was unsatisfied.
  • Then, tried to put in our actual billing address (WHICH IS OUR PO BOX).
How would you rate ValoreBooks?
Top Positive Review

“Best prices and easy to use website... love it.”

Brittnie S.
1/6/18

This website is easy to use, I like that there are all formats of the textbooks needed. Its nice to be able to either rent, buy new or used. I've never not found a text book I was looking for. They even have international options. The returns are easy. I do kinda think that its ridiculous to offer textbook buy backs and it being one penny, that would be my only complaint at least make it worth a dollar because whats the point in selling 12 textbooks and only getting under $1.

Top Critical Review

“3 weeks and still no books”

John S.
6/16/23

I ordered my books on May 24th 2023 and its June 16th, there is no update, there is no seller information, the tracking number doesn't show anything, its been that way from the start. You can't contact them by phone. Classes already started 2 weeks ago and no one from this company contacts you back. They got your money and to bad about your books. Now i'm stuck in a class with no books and no way to contact them and get any reply back of where my books are.

Reviews (1,577)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (66) college student (59) billing address (16) text books (52) college books (30) phone number (14)
Thumbnail of user iantheb
3 reviews
1 helpful vote
June 3rd, 2017

Felt rushed that order is only held 5 min. Otherwise, site seems good. I can better answer in two weeks.

Thumbnail of user katharineb4
1 review
0 helpful votes
March 2nd, 2017

I couldn't get the city to enter when placing my order. I called customer service and they said to put the city on the street space. I did and it worked. But how is anyone supposed to know that? I like Valore but the shopping cart is flawed.

Thumbnail of user nikig3
1 review
0 helpful votes
January 19th, 2017
Verified purchase

Was not able to put in my actual address. It kept recognizing it as a completely different city. Elkton TN ******* is not Prospect TN

Thumbnail of user dianam114
1 review
0 helpful votes
September 8th, 2017

I ordered two different textbooks at the same time. One was processed and was shipped, while the order for the second book was cancelled due to the specific title being "out of stock." So many college students like myself rely on the availability of certain books, affordable prices and a fast delivery. Usually valorebooks meets those expectations, which is appreciated. But this time those expectations were met halfway.

Thumbnail of user tomasa25
1 review
0 helpful votes
January 12th, 2018

I would highly suggest that you change your shopping cart to be able to manually input your city and state. Allowing google maps to automatically populate those fields almost sent my books to another city! I'm guessing this happens all the time. It's the difference between 3 and 5 stars and possibly not using your site in the future.

Thumbnail of user quameshiag
1 review
0 helpful votes
August 21st, 2017

I really enjoy the lower prices compared to what my bookstore at college has to offer! I saved hundreds of dollars, and I can use that money to go towards other funds. I was a little disappointed in the hassle it took for the shipping. I wasn't able to put in my address at school because Google didn't recognize it, so I had the books shipped home. Other than that, I enjoy using the website.

Thumbnail of user williamw211
1 review
1 helpful vote
December 16th, 2017

Long story short, the powered by google service that fills in your address for you nearly ruined my ability to buy my book. I was able to get around it after a while but it was still irritating. On top of my preexisting irritation at the cost of the book itself.

Thumbnail of user kathid3
1 review
0 helpful votes
March 23rd, 2017

I used 2 different browsers and had trouble entering the City/State/Zip during the checkout process. I remember this happening once before, so I just abandoned my order and purchased elsewhere. This time I was able to use an autofill to fill these fields. If not for that, there is no way to click inside of and enter text into, those fields. Should be a quick fix, but I wonder how many others just give up.

Thumbnail of user edmundoa
Edmundo A. – ValoreBooks Rep

Thanks for your feedback! Our site is built to auto-verify your address for you. All you need to do is type until the drop-down menu pulls up your address and click. The system autofills the rest!

Thumbnail of user emilya53
1 review
0 helpful votes
January 5th, 2017
Verified purchase

I always buy my textbooks from Valore books because you have the best prices. However as a business student it angers me that when I rent a book from Valore books for the semester the due date is always a week before my semester ends. The last two semesters I have had to pay late fees because I did not send my book until my final was over. I think these due dates are a con and a scam where the vendors or Valore Books knows that the student will be forced to pay the late fee because they need the book to study for the final exam in class. My rental was due before my last day of class (Dec. 17)! I got scammed out of another $10.80! 1/3 of the price of entire rental!

Thumbnail of user athinao1
1 review
0 helpful votes
June 26th, 2017

The Prices are awesome... I am going to College to get my Veterinary Technician Associates Degree and found the Books i needed for awesome Prices. Just the Shipping takes forever... and sometimes the Seller gives Tracking # and sometimes they don't. Also when you buy more than one Book. Why not combine the Shipping? This is absolutely NOT Valore Books fault because after you purchase a Book it is the Companys responsibility to take Care of the Orders. Valore Books get's 5 Stars... :)

Thumbnail of user thomasp99
1 review
0 helpful votes
July 28th, 2017

For some reason when I tried to place an order it kept saying my payment information was incorrect. I checked and reentered everything several times, but it continued giving me the same error. I ended up waiting days and trying again a couple times. It finally worked. The prices were low but the hassle almost made me look to other websites to get my books.

Thumbnail of user ml201
1 review
0 helpful votes
January 27th, 2018

I was having trouble with filling out the block for city. Other than that problem that finally worked itself out, the site worked great.

Thumbnail of user allenz
1 review
0 helpful votes
February 25th, 2017

They canceled my order 2 times. I hope they don't cancel it the 3rd time. They have been lagging my shipping and it is almost halfway to the semester in college.

Thumbnail of user allisonb61
1 review
0 helpful votes
January 7th, 2017
Verified purchase

The website gave me problems the first time I attempted to order books but as I am on a budget I decided to email the help desk and ask for assistance, instead of resorting to a more expensive website. I received a response back the next day saying the error would be fixed and when I went on to check out I was able to find the book for even cheaper and the website placed my order no problem!

Thumbnail of user cindrac
2 reviews
1 helpful vote
January 12th, 2017
Verified purchase

Easy ordering, easy site to navigate. Will reserve a higher rating until after I receive delivery of ordered item. Always love discovering new places to purchase books. Reading is as necessary as breathing for me. Hope to do more business with this co. In the future.

Thumbnail of user jamig2
2 reviews
0 helpful votes
December 28th, 2016
Verified purchase

It was very easy to find the book for my course, but I'll reserve judgement until I actually receive the book.

Thumbnail of user jasonl275
1 review
0 helpful votes
August 3rd, 2018

I can work it and its cheaper than other sites. Still though textbooks should be this cheap to begin with so I hate their profit model of buying books from poor kids for practically nothing and then making money off them.

Thumbnail of user dominiquem18
1 review
0 helpful votes
January 24th, 2017
Verified purchase

The search engine works bet with a moderate about of info but nothing too specific. Also checkout has a glitch that unless you use an auto filler, will not allow you to click and manually enter State or Zip which is needed to checkout!

Thumbnail of user shainam1
1 review
0 helpful votes
September 27th, 2017

I'm a college student and needed something cheap. The first option I kept clicking would not load into my cart... so I don't know what's going on with that... But I loved how many options there were.

Thumbnail of user lyndas66
1 review
0 helpful votes
June 23rd, 2018

Website was OK. Wanted expedited delivery which I could not locate on the order form. Can't comment on anything else until I actually get the book.

Thumbnail of user joannel85
1 review
0 helpful votes
May 12th, 2018

Best prices ever. Never been dissatisfied, Always satisfied. Will always shop at ValoreBooks for reading

Value
Thumbnail of user nanciem1
1 review
1 helpful vote
August 3rd, 2018

This is my first purchase but it was super fast easy. Now we'll see how quickly the book arrives and its condition :)

Thumbnail of user barbih
1 review
0 helpful votes
August 31st, 2017

Appreciated all of the buyer options, but when I went to check out, the program would not accept college dorm mailing address.

Thumbnail of user davids916
1 review
0 helpful votes
December 24th, 2017

I haven't received a book from ValoreBooks yet so I can't comment on the books. The order and payment page is really bad. If you don't let the system auto populate after filling in the address, it locks you out of the city, state and zip code fields. Who designed this mess? At first glance it appears that you can't place an order. A Google search revealed the solution as others have had this same problem many times. You may want to fix that page.

Thumbnail of user gloriab98
1 review
0 helpful votes
October 4th, 2018

It was easy to use, easy to order and the best rate I found. Did not think the "free shipping" site that immediately popped up after I ordered was legit though. Nothing on it revealed the cost after the 7 day trial... at least not that I could find and I read the entire terms. Nothing about expected shipping dates either. I have to admit as I am writing this I am rethinking my decision to order here.

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From the business

At ValoreBooks, we understand how expensive college can be. That's why we give students the option to buy or rent cheap textbooks from over 18,000 verified sellers and rental providers who compete to provide the absolute lowest prices. The average student saves about $500 per year when buying or renting all of their required books from our marketplace. ValoreBooks also lets you sell text books directly to us at the highest buy back prices online. ValoreBooks is and always will be dedicated to making your college experience better.

Company Representative

Thumbnail of user kevins101
Valore S.
Customer Sevice

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