Received a $100 refund after having no shower, phone, clothes hangers, empty "all inclusive" frig, for 2 days at Hotel RIU GUANACASTE, COSTA RICA, and found a filthy and poorly maintained giant pool sysem, water down alcohol, and pathetic wait lines to enter buffet style on premises restaurants without providing cooling for guests in line!

I called late, almost at the end of the business hours on Friday Jan 19 to get a final price on a 16 d cruise w Norwegian company. The agent Cesalie Watler said it was $950 + tax.
The advertised price I had was $599 + tax & I told her I can email her the price I had on an email from them. After being placed on hold she said,,oh, I found it, it is $599 ". I asked to get an email w the total price which I did. Saturday I emailed her asking to book it. She emailed me right away and asked me to provide our names & DOB & she would place the cabin on hold & call me next day to finalize the booking.
On her Saturday email to me she had her phone number and office hours for Saturday listed 11AM TO 8 PM.
I did not hear from her next day so I left a voice message & sent an Email. Still nothing.
Monday I left another voicemail without any response.
I spoke w supervisor Abby who said would investigate and her attitude was like,, things happen! Also informed me that the cruise was sold out!
I was promised that Cesalie will call me w an explanation to what happened. Never called me!
I emailed my complaint to Cesalie's manager Beltran Abordo who sent me an email claiming he tried to call me & leave a voice mail twice but was not able to go thru.
I had absolutely no missed calls or messages and my phone worked just fine.
He tried to convince me that Cesalie did not book the cruise or contact me because she was not in the office Saturday. He forgot she emailed me Saturday & did not think I noticed her office ours listed.
Had no explanation why she did not call Monday either! Did not take any responsibility for mishandling this situation. Tried to imply that was my fault.
Ang guess what? He said now they have the cruise available at $950! How convenient!
I think that Cesalie was told not to book this cruise at the lower price & just not call me back. They hoped I would take the cruise with the increased rate.
Dishonest, deceiving, unethical and lying.
I am convinced that they will respond to my complaint with a fabricated explanation and a lie.
This behavior is unacceptable and I wonder if the higher management of this company knows what is going on.

Vacation to go review
First of all Stetson Ariola told me I could buy a protection in case I had to protect the trip. The day after I realized my daughter's passport was expired and I had to postponed it but of course I had to pay a fee on top of the difference and my trip in August started at $3500 to finish in March for $5500. He was very annoyed to change the vacation in another date. He also told me that only the most expensive room had internet. Then I checked in another vacations site and of course even the cheap one had internet. In December I was paralyzed and I could go there only with an elderly scooter. No problem with the airline but transportation was a big deal. I told Stetson immediately when I bought the scooter, he told me he will tell transportation and he will let me know. That was in January, he called me 2 days before the trip to tell me the transaction was $195 on top of the $140 I already paid, I had to pay it. Then it was time to leave, I was so exited to go in a 5 star resort, that maybe my expectation were to hight. Our plane was late and I had to call Stetson to tell the transport to wait for us. Just my luck he went in vacation the day before. I had to talk to someone else but she ensured me she will rich out to them to tell them to wait. Of course they didn't, so we were at the airport without a car. I had to rent a van for $140 that it is not the $195 I paid for it but I guess $55 was for vacation to go otherwise they don't make money. Arrived at the resort they didn't grid us as promised with a cocktail but I couldn't drink alcohol so I didn't care. The room was in decay, it looked like they didn't renovate it since they opened, rust everywhere broken parts broken bulbs, basically a mess. I went immediately to the reception and they told me they would fix everything. They did but 3 days after constant complain. Imagine my frustration, I was working with Wifi and I couldn't do my job, I lost a lot of money. Carley contacted me saying that she was very sorry but she had no control over the resort and suggested me to go to the concierge to complainant but I already did, so she had no other suggestions. She was nice finally someone who emailed me to see how my vacation was going. When we went back home Carley promise me I would get a refund if I could show them a receipt of the $140. I emailed it immediately and she disappeared. I thought that the Transportation was difficult to contact but after about 3 moths, Alan Fox the Executive Chairman of Vacations To Go sent me an email saying Carley was no longer working for them (a good one and they couldn't even keep her). After few weeks I received a $175 credit from American Airlines but with restrictions, I could spent this money only within a year, it could be used only on airplane tickets, it can not be combined with the value of an existing ticket to pay for a new ticket. Since I discover Vacation to go is not as cheap as the other company, I didn't pay attention to it and I had no intention to use it. When I contacted Alan Fox asking for the $140 refund and he answer that their policy doesn't allow them to give refunds but only credit and the $175 airline credit was my refund, the same airline that didn't charge me for the scooter…. I'm so upset, shop around before you buy a vacation package with this company I can guarantee the first site you look at with the same resort, same airplane and same transportation, it is at least $200 cheaper than vacation to go.

I wanted to send you this email to outline our three excursions we booked with you on our recent Alaskan Cruise and how utterly disappointed and disgusted we were.
1. Mendenhall Glacier and Salmon Bake. $230.00 USD.
We arrived at the port and were put on a bus which dropped us off at the Mendenhall Glacier parking lot. We were left there and told to return to the bus in 1 and 1/2 hours. We walked for over a mile to see the Glacier and the falls and returned to the bus. We were then dropped off at the Salmon Bake parking lot. We stumbled into the Salmon Bake area and were told we were suppose to be introduced and welcome by the staff on the bus before being allowed to enter the actual meal area. We were lucky they allowed us to eat. For $230.00 USD we were driven for 15 minutes to a parking lot and then to another parking lot and had a 30 dollar meal. Are you kidding me. We could have taken public transit to the Glacier parking lot and the Salmon Bake lot and paid the 40.00 to eat. A complete and utter rip off.
2. Skagway City and White Pass Summit-100.00 USD
Here we arrived at port and were put on a bus. We waited for 35 minutes and then travelled for 1 hour in complete rain and fog to the summit of the pass and then turned around and came back in rain and fog. No stops, no sight seeing nothing. I mean nothing. We saw rock and trees. Coming from British Columbia, trust me we know what rocks and trees look like. Again another complete waste of time and a utter rip off.
3. Sax man Native Village and Ketchikan City Tour-118.00 USD
You saved the worse excursion and biggest rip off for the last. We were loaded on a bus and taken to a building where a lady sat on a log and talked for a few minutes on totem poles. We then were taken to a open area beside the road and looked at the ocean. From there we went to the company parking lot and looked at more ocean and then walked down a muddy road to look at a slow moving creek. The driver kept talking about wildlife and kept warning us about bears. Every few feet he said " oh that is where a bear might have sat in the grass". No tour, no wildlife, nothing. I have seen more wildlife at home in our backyard because we have a squirrel that comes into our tree occasionally. From the muddy road we were taken to the Saxman Village, but were told we were not allowed in it or to actually visit the village. We walked on a public street and were shown some totem poles in a public area. No actually visit to the village, no actual totem pole demonstrations. Nothing. I mean nothing. From there we walked back down the public street to the parking lot and then back to the port. This was a complete waste of time and the biggest rip off of them all.
For $448.00 USD we were given maybe $80.00 value.
We have travelled a lot in many countries and on many excursions but never, and I mean never have we been so defrauded and ripped off and misrepresented. We will never and I mean never use Vacations to Go again, and I will make it my life's mission to warn everybody I know to never use Vacations to Go or their excursion service. I suspect what you do is actually illegal and should be reported. I will try my best to share this letter on every media device possible. You should be ashamed and embarrassed about how badly you treat people, but I suspect you will just take the money and run.

In all fairness to Vacations to Go I have waited several months before posting my own personal negative experience in hopes there would be some satisfactory outcome to my situation but surprisingly no, there is no happy ending to my story.

My friends shared with me their vacation plans on board an NCL trip departing Copenhagen this summer and invited me to come along. I was so pleased to find the sailing available and at a great price too at Vacations to Go, so I called immediately.

A Vacations to Go Representative handled my call and offered the expected expertise and friendly customer service Ive experienced in the past, after the details were settled I booked the trip and was set to go.

Then unfortunate events; days prior to the trip I looked over my confirmation details that are electronically signed by the VTG rep and CEO Alan Fox with my departure date and links to the NCL site to deal with details of the trip.

I was fortunate to click those links when I did and not some later time, discovering NCL had a different departure date listed than the confirmed date presented by Vacations to Go? Of course I quickly called my Rep; he made calls to NCL and consulted with his manager. He acknowledged he had indeed made a terrible mistake and that the sailing I was confirmed for was sold out and there was nothing he could do, nothing.

Of course this sets off a chain of events in my world from my employer, significant others, airfare and on down the list.

Sometime later after sending a letter to CEO Alan Fox, I received a call from a manager who offered a 10% discount on another trip; I consider this an insult really, all the while waiting for the response any first class operation should offer: What can we do to make you happy? That response didnt come and so ends my relationship with Vacations To Go.

Adding further frustration after the fact; friends returning from the cruise were informed that there were indeed empty cabins; NCL told my friends the cruise was indeed undersold.

Like a fine hotel, there is an expectation of superior customer service with Vacations to Go. I was let down and will not return.
As well intended and friendly the representative was does not make up for the facts here, there are indeed consequences that effect customers lives with failed customer service. Every detail needs to be buttoned up before confirming a trip.

Bill