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1 Review by Bill

Vacations To Go

Vacations To Go


In all fairness to Vacations to Go I have waited several months before posting my own personal negative experience in hopes there would be some satisfactory outcome to my situation but surprisingly no, there is no happy ending to my story.

My friends shared with me their vacation plans on board an NCL trip departing Copenhagen this summer and invited me to come along. I was so pleased to find the sailing available and at a great price too at Vacations to Go, so I called immediately.

A Vacations to Go Representative handled my call and offered the expected expertise and friendly customer service Ive experienced in the past, after the details were settled I booked the trip and was set to go.

Then unfortunate events; days prior to the trip I looked over my confirmation details that are electronically signed by the VTG rep and CEO Alan Fox with my departure date and links to the NCL site to deal with details of the trip.

I was fortunate to click those links when I did and not some later time, discovering NCL had a different departure date listed than the confirmed date presented by Vacations to Go? Of course I quickly called my Rep; he made calls to NCL and consulted with his manager. He acknowledged he had indeed made a terrible mistake and that the sailing I was confirmed for was sold out and there was nothing he could do, nothing.

Of course this sets off a chain of events in my world from my employer, significant others, airfare and on down the list.

Sometime later after sending a letter to CEO Alan Fox, I received a call from a manager who offered a 10% discount on another trip; I consider this an insult really, all the while waiting for the response any first class operation should offer: What can we do to make you happy? That response didnt come and so ends my relationship with Vacations To Go.

Adding further frustration after the fact; friends returning from the cruise were informed that there were indeed empty cabins; NCL told my friends the cruise was indeed undersold.

Like a fine hotel, there is an expectation of superior customer service with Vacations to Go. I was let down and will not return.
As well intended and friendly the representative was does not make up for the facts here, there are indeed consequences that effect customers lives with failed customer service. Every detail needs to be buttoned up before confirming a trip.


Bill Has Earned 19 Votes

Bill E.'s review of Vacations To Go earned 19 Very Helpful votes

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