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  • USPassportOnline

USPassportOnline

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Overview

USPassportOnline has a rating of 1.53 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USPassportOnline most frequently mention post office, credit card, and complete scam problems. USPassportOnline ranks 35th among Passports sites.

  • Service
    20
  • Value
    20
  • Shipping
    10
  • Returns
    12
  • Quality
    16
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
4
See all photos

What reviewers want you to know

Positive highlights

  • It's not cheap, but this was so much easier than trying to navigate the State Department's system.

Critical highlights

  • I recommend going to the official government site and just filling out the forms and following the directions.
  • When I got everything ready and went to the post office, I had to bring my spouse and my child all together.
How would you rate USPassportOnline?
Top Positive Review

“Easy and fast”

Al t.
2/2/19

Quick and easy. Excellent service. I would use them again and again. They were very helpful and easy to do business.

Top Critical Review

“Scam”

Ron B.
7/28/20

I abandoned my application when I realized the the $39 fee was to low for a passport and card. I assumed that was just the fee for them to file it. I did all the work filling out the form. They 1st make it seem like you can download the form or fill it out online and download the the for and take it to your post office or wherever you want to file it. Yes they do make it seem like a government site. When I saw they don't take AMEX that was also a clue for me.

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

government site (6) post office (5) state department (4) credit card company (4) complete scam (4)
Thumbnail of user alt56
1 review
0 helpful votes
February 2nd, 2019

Quick and easy. Excellent service. I would use them again and again. They were very helpful and easy to do business.

Thumbnail of user ailiw
1 review
0 helpful votes
December 18th, 2016

I needed the efficient and speedy service of a passport renewing agency, and I found just that with US passport online. I was a little nervous about sending my passport for renewing but this company was awesome! Their process is extremely efficient!

Aili Wang
Researcher of Columbia University Medical Center

Thumbnail of user marceyb
1 review
2 helpful votes
October 12th, 2016

After reading previous reviews I was somewhat skeptical, however, these guys are amazing and a trip saver. Jacob was extremely helpful and very accommodating. I would highly recommend their services!

Thumbnail of user dorothye14
1 review
0 helpful votes
April 13th, 2016

Great, fast and very people very polite. Thanks.

Thumbnail of user cynthiaw42
1 review
0 helpful votes
April 25th, 2016

My documents were processed quickly and there was always help available when I needed it.

Thumbnail of user daves174
1 review
0 helpful votes
April 29th, 2016

They answered all my questions quickly and did the job as promised. And went above and beyond due to a mistake I made! It was extremely important for me to get passport and make trip, and they delivered my passport to my door at the last hour!

Thumbnail of user jps4
1 review
1 helpful vote
April 27th, 2016

USPaaaportOnline delivers on their promise. I received my passport quickly without any challenges.

Thumbnail of user robertl17
1 review
2 helpful votes
May 12th, 2011

Had to travel overseas on short notice for work. Fedexed them my paperwork on Friday had a new passport at 9:30am on Tuesday. I was a bit nervous that something would go wrong with the process and called them a few times to make sure everything was in order and they were very reassuring on the phone. The whole operation worked like clockwork. I highly recommend this service. It's not cheap, but this was so much easier than trying to navigate the State Department's system.

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About the business

US Passport Online, LLC is a private company, registered and approved by US Department of State to expedite passport applications as fast as 1 business day. We provide a stress-free process of getting your passport online, without going through long li...

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