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US Global Mail has a rating of 4.0 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US Global Mail most frequently mention customer service. US Global Mail ranks 36th among Mail Forwarding sites.
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I am very happy with both the product and service. In the few instances in which there have been questions or mishaps, USGM responded quickly and resolved positively. Highly recommended.
I have had blank checks sent from the bank when they were not suppose to do. I marked the checks for secure deletion. Someone there took those checks and I am still receiving notices to this day of people trying to cash them against my account from my bank. It also costs me to have those letters opened and scanned, something that was their fault. Reported to Federal police with the USPS
For the services they provide for any expat, I would think there are other better providers out there. I made a mistake with shipping overseas (underwear, sandals, and some coffee). When filling out waybills on their site, I simply estimated the box but to them... oh no! They took for example 4 T-Shirts and multiplied the number times the waybill. In the end, like a declared value of $2400. What a bunch of stupids. Look elsewhere for better service
We contracted US Global Mail for 3 months while living in Europe. We lost packages [specifically medications]. We paid considerably more for the service than we anticipated & ultimately re-routed a good portion of our mail to a friend in order to circumvent US Global Mail entirely.
We would not use this service again nor would we recommend it. The initial insult was the 'look up/research' fee we were charged for the U.S. Post Office's errant re-addressing which we could not control.
Using U.S. Global Mail is death by a thousand cuts between mishandling, cost overruns, delivery delays, & errors beyond our control which we were charged for. Perhaps US Global Mail needs to rethink the methodology of their business model & place it more in line with customer service emphasis versus nickel & dime-ing it's customers to the point of alienating them entirely.
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US Global Mail provides Mail Forwarding Services with a US address, Online Virtual Mailbox, Mail Scanning & Corporate Mail Forwarding
Hi Gary,
Sorry to hear you are not happy with our website. We looked at your account and it seems you added in a declaration amount that you are not happy with. We cannot add anything to your waybill- it's done by customers during their shipment checkout process. I am sorry that's not a website issue and we cannot manipulate or control data input by customers. Most customers love the feature that they can write in their own declarations. Sorry that didn't work out for you. Thank you for trying us out and please feel free to reach out if there is anything we can help with. Our best to you. Support@usglobalmail. Com