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Urban Air Hanford

7 Reviews

Amusement Parks
Closed • 4:00 pm - 8:00 pm
Hours updated 2 weeks ago
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+5
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Raymond R.
01

40 minutes ago

This has to be the most disrespectful encounter that my family has ever experienced. So my entire family, including the guests I had brought on member day with intention of becoming a member as well get treated and talked to like absolute trash and this company can't return a phone call. My wife, and myself had filed a compliment with the corporate office on 8/17 due to our
Experience at the Hanford Ca location on 8/16, and after multiple promises of returned phone calls nothing has came of this situation. It is very apparent that this company does not take what has happened to my family serious at all. We will never return to any of your these locations ever again, but yet you will continue charging us a monthly fee until you get every last penny that you can out of us for the next 11 months due to the so called contract. Word of mouth is everything these days, and you will never get another positive review from my family based on how this whole situation has been completely disregarded. "Mila" is the employee who treated us like absolute crap, and the level of unprofessionalism that she had presented as a park lead was absolutely disgusting. FYI customers... Apparently at Urban Air if you pay for "Ultimate Memberships" or are a customer in general, you have to wait over 2 hours for your children to play on most of the attractions that are offered, unless you know "Mila" the park lead in the green shirt, then you get priority treatment and she'll open up the attractions for you while she proceeds to lecture the other customers and their children.