business logo of Upwork

Upwork

How would you rate Upwork?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Tori R.
Unfollow Tori R.
Send Message
Share Review
Report Review

I was a client on Upwork. Hired a freelancer who turned out to be a fraud! He tricked me into paying him lying that the deadline had been approached BEFORE I had a chance to review his finished work. On completion, it turned out he had stuck me with a FREE SSL certificate for my website that was going to expire in 90 days. It did not even have my domain name on it! It caused a security red flag on my website. I had to spend MORE MONEY to fix it. When I showed them proof of that, free-lancer admitted to giving me a FREE certificate to expire in 90 days. But Upwork DID NOTHING to get me back my money. ASKED ME TO PAY AN ADDITINAL $300 TO GET BACK $150! BEYOND RIDICULOUS!

Date of experience: March 25, 2020
Pakistan
1 review
0 helpful votes
Follow Shawaiz K.
Unfollow Shawaiz K.
Send Message
Share Review
Report Review

It is great freelancing website and I help buyer to get they need. I am working on upwork from 1 year and I have great experience with this website.
Highly recommended.
Thank you upwork

Date of experience: July 6, 2022
Missouri
1 review
0 helpful votes
Follow Brittany B.
Unfollow Brittany B.
Send Message
Share Review
Report Review

I started my freelancing career on Upwork 7 months ago. There are a lot of jobs which are fit with my skills and I met some great clients. I really enjoy working on Upwork!

Date of experience: May 3, 2021
Romania
1 review
0 helpful votes
Follow Ciocan C.
Unfollow Ciocan C.
Send Message
Share Review
Report Review

I really enjoy upwork. I recommend it to everyone.
For new freelancers it s a bit hard to get jobs but if you keep pushing you will get what you want.
Overall great website

Date of experience: May 5, 2020
New Zealand
2 reviews
6 helpful votes
Follow Rosemarie S.
Unfollow Rosemarie S.
Send Message
Share Review
Report Review

I paid to upgrade and never hear back. I made up the ******* but it says I haven't reached the limit. I have sent countless emails but nothing. Waste of my time and money.

Date of experience: March 20, 2014
Arizona
3 reviews
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Send Message
Share Review
Report Review

UpWorks escrow system is very helpful for me. I like their security measures to protect freelancers and clients. Their customer support is readily available by phone. Their website is sometimes hard to navigate. I like their option for phone and video conference through Upwork although many clients don't seem to have a clue how to use it -- maybe some client instructions on that could be added. I would also like to see the service fee % set for total Upwork sales level rather than only on repeat client sales. More and more freelancers are using Upwork for work that doesn't get repeat clients such as in my business of landscape designs which target homeowners who have only one property to landscape and my designs will last for years. This is discriminatory to businesses such as mine. Since client's payment methods and my bank have been verified at the time of hire, why does UW take so long before the payments are transferable and show up in my bank account when the transactions are electronic?

Date of experience: September 2, 2020
Bangladesh
1 review
0 helpful votes
Follow Md. Faisal Hamid H.
Unfollow Md. Faisal Hamid H.
Send Message
Share Review
Report Review

Upwork is the best freelancing marketplace for the freelancer like me who are trying to grow his/her career with a full of joy. I recommended Upwork for the self employed people for their career.

Date of experience: April 15, 2021
Philippines
1 review
0 helpful votes
Follow Ariel S.
Unfollow Ariel S.
Send Message
Share Review
Report Review

A blessing
July 14, 2020

Upwork has provided me and millions of people around the world the means to work and earn at the safety of our homes - truly a blessing in the middle of this pandemic or crisis.

Date of experience: July 14, 2020
Nigeria
1 review
0 helpful votes
Follow Diamaka A.
Unfollow Diamaka A.
Send Message
Share Review
Report Review

It's a very good freelancing website. It's difficult at the beginning (just like every good thing), nonetheless, its services are top notch. Highly recommend!

Date of experience: May 28, 2020
Pakistan
1 review
0 helpful votes
Follow sara q.
Unfollow sara q.
Send Message
Share Review
Report Review

I am a social media expert and would love to work with Upwork. Thank you, Upwork. Upwork always helps me in my work. They give a response as soon as possible.

Date of experience: November 4, 2020
South Africa
1 review
0 helpful votes
Follow Pieter H.
Unfollow Pieter H.
Send Message
Share Review
Report Review

Other than other work from home websites with just empty words, this platform indeed gives you work opportunities and guaranteed income. Safe and securely.

Date of experience: June 20, 2020
Alabama
1 review
0 helpful votes
Follow Danielle S.
Unfollow Danielle S.
Send Message
Share Review
Report Review

Works well for me!
November 23, 2020

I've been working on Upwork since they merged with Elance. I've been able to keep steady jobs coming in that pay very well. I highly recommend them to anyone looking to freelance.

Date of experience: November 23, 2020
France
1 review
0 helpful votes
Follow Emmanuel T.
Unfollow Emmanuel T.
Send Message
Share Review
Report Review

I had a great experience as a freelancer and I highly recommend! If you are a 5 stars worker I think you will succeed on the platform and won't have a lot of issues getting projects.

Date of experience: July 12, 2020
Indiana
1 review
5 helpful votes
Follow Another D.
Unfollow Another D.
Send Message
Share Review
Report Review

I am SO glad I did not begin any work at all through Upwork. I was told in the past of their unreputable practices, but I took a chance and created a profile anyway. In the midst of a contract discussion, I informed the client that I was going to contact my bank to confirm the claims Upwork had made regarding payment options and bank policy vs their policy. I decided after a day or two that I really wasn't interested in the contract offered, so returned to the website to decline and found they had suspended my account for "policy violations" of attempting to work out offers with clients off the site. That did not happen whatsoever, and I kept all of my emails exchanged with the client - and also informed the client of the accusation and they said they knew nothing about it. It was the only contract on the table, so they are definitely up to something weird. Every freelancer worth their salt knows how to secure their own gigs anyway. Don't bother with this one. You'll likely waste your time!

Date of experience: March 10, 2016
Bulgaria
1 review
0 helpful votes
Follow Pier N.
Unfollow Pier N.
Send Message
Share Review
Report Review

I`am highly recommend UpWork for a new Users and people ho wants to prove him selves and can gets some fund for this.
UpWork give a opportunity for new level of experience.
UpWork is a best site for Freelancering and i now will be fist in the worold after cople of years.
Make acount now to get benefits later.
Now is your chanse to be someone ho want to be belive in your self and start your dream to be real get in UpWork family.

Date of experience: May 12, 2020
India
1 review
0 helpful votes
Follow Ritik V.
Unfollow Ritik V.
Send Message
Share Review
Report Review

Providing the best platform to people and I am having a great experience on Upwork, willing to get more projects and work more attentively with more passion.

Date of experience: June 15, 2020
Turkey
1 review
0 helpful votes
Follow Deniz E.
Unfollow Deniz E.
Send Message
Share Review
Report Review

It is an honest, satisfying, reliable and easy to understand website for working online. I think it provides the best service both for the clients and freelancers.

Date of experience: December 15, 2020
Pakistan
1 review
0 helpful votes
Follow Muhammad Y.
Unfollow Muhammad Y.
Send Message
Share Review
Report Review

Landing page job
June 30, 2020

I have awesome experience on upwork, i got $100 order for creating an landing page and client send me $20 extra bonus.

Thanks upwork for awesome platform.

Date of experience: June 30, 2020
India
1 review
0 helpful votes
Follow Ketan D.
Unfollow Ketan D.
Send Message
Share Review
Report Review

I love to be a part of upwork community. Upwork provide huge platform to individuals as well as companies. It's 100% secure to work on upwork and they have solution of every situation.

Date of experience: August 15, 2020
California
3 reviews
7 helpful votes
Follow Bob B.
Unfollow Bob B.
Send Message
Share Review
Report Review

We spent almost 2 hours trying to use Upwork to get a project started. Upwork first of all DOES NOT HAVE phone support. THE 24/7 855 phone support is 100% fake and deceitful. You will start as number 7 or 8 and when you get to 1, they will tell you there are no Representatives to support you and to email them instead. If you use the chat function, the reps will provide you with cookie cutter answers to any issues, most being useless.
Upwork charged our CC for the amount $2000, then required us to call the bank and get the amounts they charged to our account to verify ownership. After verification, the programmer started working but then UPWork decided to hold his payment and are stating they will release it after several days.
Furthermore they did not have any knowledge of the distribution of our private details placed within search engines to raise their search placement (complaints written below). If you read about the complaints on Odesk and Elance you will see that this company is run no differently. The fake 855 number is one tell tale sign of how this company runs their operation. I suggest everyone file a complaint with the BBB, post your experience in forums and online reviews sites.

Date of experience: March 31, 2016

Overview

Upwork has a rating of 2.3 stars from 2,122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
This company does not typically respond to reviews