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Upwork

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Brazil
1 review
0 helpful votes
Follow Diogo C.
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The Best out there!
August 7, 2020

Awesome freelance workplace to be and meet great clients! I'm a freelancer video editor for 8 years now thanks to Upwork. I started my career on this platform and it's the best out there! I've tried others as well but Upwork Rules!

Date of experience: August 7, 2020
India
1 review
0 helpful votes
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The first few months were challenging on UpWork. If you stay focused to any one platform. You'll surely get amazing results and lots of quality clients. I remember a year where I had earned over 25K just working part time. UpWork is amazing.

Date of experience: August 7, 2020
Illinois
1 review
9 helpful votes
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I got lucky. My client and I got "flagged" for "suspicious activity" after I'd made 50$ on two other odd jobs. They locked down my account and spent the last week doing nothing but asking us for screen shots of various things(email, the work, etc.) At one point, they started pasting the stock reply into our Zendesk ticket to keep as satisfied. I've given up.

I'm very glad I didn't get a chance to bill this client the 1,000$ through the platform, because I'll never get the 50$ back that is already in escrow there. Part of the suspension is the inability to withdraw your money. I think that's why they do it.

Date of experience: June 11, 2016
Bangladesh
1 review
0 helpful votes
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Upwork
July 25, 2020

It was a great experience. If anyone wants to get a higher paid job by working with good clients professionally, this place is best from my suggestion. The interface and system is much improved now. The person who are real skilled, start here. Thank you.

Date of experience: July 25, 2020
Philippines
1 review
0 helpful votes
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I've used upwork now for 2 years and made good money here. I wish their premium service could offer less upwork fees on new contracts, and also a possibility to ad more specialized profiles. Other than that its a great platform to get into freelancing in any type of jobs you're looking for.

Date of experience: November 15, 2020
India
1 review
0 helpful votes
Follow Sahil K.
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Upwork is best freelancer site i worked with. Project posted by customers are all valid and payment reference also valid when we complete project.
Only one drawback for freelancers that they charge a lot 20%.

Date of experience: December 18, 2020
Kansas
1 review
8 helpful votes
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UpWork only cares about the money from their clients. Freelancers work is irrelevant to them. They will vouch for the client more than anything, and t hey won't care what the freelancer thinks. An individual is underpaid and overworked. I don't recommend this organization to anyone. In fact, work outside your house if you can.

Date of experience: May 17, 2017
Nigeria
1 review
0 helpful votes
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One would have thought a job marketplace as safe as this would be unachievable, looking at the rate of cyber insecurity, but Upwork boast of such a safe virtual workplace environment.
Its impact to deflate balloon of skyrocketing unemployment is incredibly great.

For me, it has boost my monthly turnover. I can't wait to win more jobs, deliver satisfactorily, earn more badges and turn it from side hustle to main career.

Date of experience: July 19, 2022
India
1 review
0 helpful votes
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Upwork is an excellent portal for new and experienced freelancers looking to build their careers. Even if you're interested in taking up part-time gigs, this is a great platform to do so.

It offers a wide range of opportunities in both general and technical fields.

Getting approved can be difficult, but once you're accepted. You can make a decent living with your hard work.

Date of experience: January 10, 2021
Canada
1 review
6 helpful votes
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Although happy with the freelance work, I found their customer service and payment processing to be horrible. While the freelancer and I agreed to a fixed payment of $200 for a simple logo, I was charged far in excess (at one point over $600). You think it's fixed, and then they charge you again. I had no response to emails or phone calls. I feared it was a "shell" company. I finally sent out a tweet and got a response and then had to wait almost 5 days before I could speak to a person (rather than a "bot') who went on about "exchange rates" between Canada and U.S. being the discrepancy. I don't know how any American can insist that exchange rates are 3:1 when they are more like 25-30% lower for Canadian dollar! It took a long time for me to escalate this issue to the next level and although they did credit my account, there was always something missing. I just decided to cut my losses, change my credit card and NEVER use them again. Nightmare.

Date of experience: August 24, 2020
Philippines
1 review
4 helpful votes
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Reviews are false
August 23, 2017

Poor customer service, it sucks, my account has been suspended for multiple proposal, I have a lot of previous jobs and got 5 stars feedback, I did pass all the information to many time to upwork and nothing happened but thanks to my client he still paid me thru paypal.

Date of experience: August 23, 2017
India
1 review
0 helpful votes
Follow Sparsh C.
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As an full time video editor the most difficult part of my job was to find jobs and land clients, In my 2 year freelance journey I've found upwork to be the best platform for any freelancer out there.

Date of experience: April 27, 2021
Sweden
1 review
0 helpful votes
Follow Asif K.
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Despite of tough competition and various level of prospective client with different budgets, it's still my online medium to acquire new contracts and keep long-term relationship with my clients. Upwork now focusing on top talent selections which I think increase the platform reputation and will attract reputable companies to hire expert contractors for short/long terms projects.

Date of experience: August 15, 2020
Mauritius
1 review
2 helpful votes
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I am a student of IT, and mostly my searches are related to online earning platforms. This site is great for students who want to work for other people from all over the world and share their talent globally.

Date of experience: November 15, 2019
Pakistan
1 review
9 helpful votes
Follow abdulwahhab a.
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Upwork recently suspended account without any reason. They told me that there's some violation regarding asking client's payment via paypal or something. But i never did, i asked some for some proof, they din't replied me either.

Moreover, just before getting suspended. I used to move my entire Clients either from other platforms / Facebook / Twitter and real life ones to upwork, so i could make my portfolio. But upwork ruined it at all. This is disgusting and totally unacceptable. I've referred 12 new people to use Upwork but now i am going to aware them with its reality that they're just like hell.

Please stay away from such a company. These are the real scammers.

Date of experience: May 28, 2017
Illinois
1 review
7 helpful votes
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I have submitted three emails to the Upwork staff regarding an email they sent me that had errors in it on their end. Every. Single. Email. EVERY ONE of them I got an instant email back with the same generic "we can't accept you because there isn't demand for it." Meanwhile, more than 1,600+ jobs are sitting wide open, ready for people who are willing and able to work to get clients projects completed.
What gets me is that they already had the information from me as to what my skill sets were (for which I am evidently being denied) - before I even was required to put in my personal details, such as my workplace, physical address, and phone number. So now, not only does this company have my information - they won't even consider allowing me to apply for jobs with them.
Stay the heck away from this company. Please. I wanted to have faith in this company, but their automatic system is murdering them.

Date of experience: August 18, 2016
Pakistan
1 review
3 helpful votes
Follow Ghazanfar A.
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Have you noticed? Upwork seems to operate more like a gambling platform than a freelancing site. The increased prices for connects, the need for connects to boost bids or earn the 'Available Now' badge – it feels like freelancers are being taken advantage of at every turn.

Consider this: for every job posted, Upwork can potentially pocket $300-$500 in connects from freelancers, even for projects as low as $50. On top of that, they take a 20% commission from both clients and freelancers, meaning they could be making hundreds from a single $50 job. It's starting to feel less like a fair marketplace and more like a gamble.

I'm skeptical that Upwork will prioritize improving its system for the benefit of middle-class freelancers anytime soon. It seems like more than 20% of freelancers have already migrated to platforms like Fiverr due to these practices.

Upwork, are you willing to address these concerns and make changes that support the freelancing community, or are you solely focused on catering to agency profiles? Clarification would be appreciated." #Upwork

Date of experience: February 26, 2024
GB
1 review
1 helpful vote
Follow Brian H.
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I have found that Upwork is a complete waste of valuable time as after twice placing a job and ending up with zero freelancers capable of doing the required tasks I gave up. Is there a reliable source for finding freelance web programmer/builders

There can be initial interest in your job posted on Upwork but as is so typical of freelance programmers it seems, their communication skills are often non existent and they subsequently drop off the radar without quoting for the work. How one can deal with this level of ignorance is beyond me as someone trying to start a business and pay out good money for professional help.

The Upwork site is not very unhelpful in my opinion with no facility to draw attention to unprofessional conduct or failures to respond in a coherent and timely manner.

Total waste.

Date of experience: June 7, 2022
Philippines
1 review
0 helpful votes
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Great online platform that helps Clients grow their business and helps Freelancers to land a fulfilling job. With lots of relevant jobs posted everyday that match your skills and expertise as well as competitive salaries and benefits. I feel blessed to be part of Upwork, they gave me the opportunity to pursue my freelancing career and strive more to become successful. I also want to take this chance to share a bible verse that motivates me (2 Corinthians 9:8) And God is able to make all grace abound toward you, that you, always having all sufficiency in all things, may have an abundance for every good work. Keep the jobs coming to help even more people. Great job Upwork, kudos to the whole team. God bless you more.

Date of experience: June 5, 2020
California
1 review
3 helpful votes
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Not Worth It!
June 10, 2020

There are better freelancing platforms than Upwork. They will occasionally request a random interview and don't mention they charge service fees upon sign up. Also, there are a lot of online threads about account suspensions out of the blue. This platform is like one of those apps that go bad after an update!

Date of experience: June 10, 2020

Overview

Upwork has a rating of 2.3 stars from 2,122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
This company does not typically respond to reviews