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UPrinting has a rating of 3.8 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPrinting most frequently mention high quality, and delivery time. UPrinting ranks 188th among Printing sites.
This company responds to reviews on average within 12 days
No positive highlights yet
I ordered note pads, with my name and phone# and email with a little picture of a Dog on a motorcycle, that I use at work. It's great, unique and my customers remember me just by using this note. It makes them laugh and because of it, I have been getting more customers. More than I did with just using my company provided business card. The turn around and shipping was super quick. I plan on using Uprinting for other personal business and events in the future.
0 stars if I could. Horrible company with horrible customer service. I used the Reorder button to reorder a previous order to avoid having to not have to go through the lengthy proof process that I already did with my previous order. A "reorder" should be exactly that and supply the same thing you ordered previously, and not be misleading to provide smoothing only "similar." What I received did not match color, image size or material. I contacted them multiple times and was told my case would be reviewed and someone would get back to me by X date(s), but no one did by X date(s) until after I contested the charge with my credit card company. They claimed to my credit card company that they provided what I ordered and this is still in dispute. First image shows original product on the right side and what I received on the left side. Color is faded and image is not cropped on the reorder. U-Printing refused to do any thing to address this. Avoid them at all costs. Such a horrible customer experience and stealing money from customer. Save yourself money and headaches by using another merchant who delivers qualify and has a professional customer support department.
Updating review: Amber from UPrint contacted me and offered a credit toward the order I wanted to begin with. She was courteous and responsive. I am relieved that what I wanted was a reasonable price. She was able to show me the selection that I apparently made but this selection is not viewable on my order. Be very careful when you place an order to be sure that it is what you think it is! I would recommend calling a representative to be sure that you get what you want vs ordering online without this additional guidance. I do appreciate the response that the company provided.
Original Review:
I ordered notecards from this company. The cards arrived and are beautiful but they are not folded. The representative insisted that I should have known based on the specs that the notecards were flat. There was nothing in the specs that indicated that the notecards were flat and not folded. My understanding of a notecard is that it is folded and a postcard is "flat". The specs did not say "flat" and they did not say "not folded." The representative continued to insist that I should have known based on the specs that the notecard was actually a postcard.
I spent way too long on the phone discussing this with the representative who eventually offered me a 20% discount and the advice to call them before placing my order next time. I will not be placing another order with this company and I have paid for something I do not want.
I am happy with the order rec'd. I'd say you pay for the quality you get though. The top layer of the magnet is somewhat low quality because if you see the edges of the magnet on the right (from my posted picture), there is no damage, but the one on the left shows damage on the edges from my nails when trying to get a hold of the magnet.
Regardless, I do not regret the purchase and when in need of other magnets, I will recommend using this same printer.
Hi Irvia. Thank you for your feedback regarding your order of magnets. We will be directly contacting you to further investigate your magnets' quality issues.
Sincerely,
Customer Care
Easy ordering. I'm unsure about other's reviews of high S&H costs. My product was 500 magnets 4"x3" size and 6 day shipping is $17.27.
With other options out there, I found all things considered reasonable.
When I get my order I will post another rating.
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Welcome to the Sitejabber UPrinting page! We provide trusted custom printing solutions for all your business, marketing, and retail essentials.
UPrinting serves thousands of SMBs, designers, and marketers daily with industry-leading, professional printing services. We offer a robust selection of marketing, branding, and packaging products with a full suite of custom capabilities, free file reviews, and an easy-to-use online design tool
Hi Kristin,
Thank your for your honest review. We apologize that your notecards were not as expected and for any confusion regarding the product. We would like to talk to you further about your order and see what else we can do for you regrading this matter. Would you be able to update your review with your order number so that we can locate your order and reach out to you directly?
Customer Care
**We have located your account and well be sending you an email shortly.