• Uoozee

Uoozee

Write a Review

Overview

Uoozee has a rating of 3.3 stars from 206 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Uoozee most frequently mention customer service, nice quality, and time shipment. Uoozee ranks 110th among Women's Clothing sites.

  • Service
    59
  • Value
    52
  • Shipping
    47
  • Returns
    42
  • Quality
    51

This company does not typically respond to reviews

Positive reviews (last 12 months): 65.8%
Positive
52
Neutral
0
Negative
27
43
See all photos
How would you rate Uoozee?
Top Positive Review

“These shirts are adorable!”

Debra J.
11/18/23

I loved the first one so much that I ordered three more! The fabric is not sheer, even if it is sheer. They are mostly wrinkle-free and fit flawlessly. I put them in the washing machine on the cold cycle and hang them up to dry. The shirt pairs nicely with a variety of skirts, shorts, and jeans. It plays great when paired with a vest, cardigan, or other top layer. I'm glad I ordered them because they've rapidly become my go-to top for a range of outfits.

Top Critical Review

“Refund/Return policy stinks!”

Lee B.
7/31/24

Unsatisfied with my clothing purchase, I decided to return for a refund or exchange. I was given a choice of a small refund or 15% off next purchase. However, although I opted for the 15% off my next purchase, they process a $6 refund of the $26.99 that I originally paid for the item. Even though the picture of the item was pleasing, the quality of the item is unsatisfactory. I will not make future purchases from Uoozee. Order Details: Total Amount: $58.33 Product Amount: $47.96 Tip: $2.40 Shipping Cost: $6.99 Contact Name: Order ID: 01552798 Order time: 2024-07-18 08:00:26 Shipment Status: All Delivered Payment Status: Partially refunded Payment method: PayPal - $58.33

Reviews (206)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34)
Thumbnail of user debrav511
1 review
0 helpful votes
  • Send Message
June 13th, 2024

Horrible clothing. Not arrived as described in photos. Can't get refund from this company. Refuses to send shipping return label. Can't find their address.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianned312
1 review
2 helpful votes
  • Send Message
April 25th, 2024

Bought this beautiful looking creme dress from Uooze when it arrived i was a total disaster. The dress i received was white and smelled and was nothing like i order, the fabric was so cheap. The dress was horrible. Below are pictures of what in ordered and what i received.

Tip for consumers:
They want to give me $8 us and keep it

Products used:
None

Thumbnail of user dj586
3 reviews
18 helpful votes
  • Send Message
February 28th, 2024

This company is not worth giving your money. They have shady business practices. I bought a pair of pants and it doesn't fit and they refuse to send the return address so I can return it. I reached out the following day after I receiving the item. I paid over $50 and they wrote back offering me $5. I refused and request their address to return it. They are yet to respond...Do not buy from them unless you want to give them your money.

Tip for consumers:
It is not as advertised

Products used:
Pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user marionv47
1 review
2 helpful votes
  • Send Message
February 16th, 2024

I purchased a dress in a medium size. The dress arrived 3 or 4 times larger that my size. I wrote them an email requesting a refund. They wanted for me to pay shipping for their mistake and then started bargaining with me the amount of the refund. When on to tell me they had spent too much money shipping my goods. Still I have not received a refund or a shipping label even when they know they are responsible.
See attached pictures of emails and dress.
Don't buy from them

Service
Value
Shipping
Returns
Quality
Thumbnail of user tesag3
1 review
0 helpful votes
  • Send Message
February 25th, 2024

They knowingly ship wrong item hoping you will keep it because they don't pay return shipment. They try to force customer to keep something they did not order because customer has to pay shipping. Sending it back will cost more than the item that was purchased. This company is a scam, I don't recommend anyone to purchase anything from this company

Thumbnail of user oramshiner
1 review
10 helpful votes
  • Send Message
January 16th, 2024

This is a scam company. Shipping takes forever and you'll find items that you wouldn't wear. A blouse with raw edges, only the sides were stitched together. The synthetic fabric so stiff there are discolored crisp edges where the blouse was folded in the plastic bag it arrived in. Pants were too short and looked nothing like the website advertised. I immediately began the process to return the order. It took several emails asking Customer service for the address to make a return and finally I had a response. Customer service at Uoozee makes you realize you're working with a scam company. They offered me 18$ to avoid the hassle and expense of returning the order to China. Nowhere on their website do they note that you have to pay shipping costs to China for returns. I've read other comments where Uoozee offered more money to write a positive review. I'm so mad at myself for falling for cheap clothes from a scam online company. This is a company stealing from customers.

Tip for consumers:
Stay away from Uoozee -

Products used:
None. All items horrible quality and horrible fit. Small in places, too large in ithers

Service
Value
Shipping
Returns
Quality
Thumbnail of user deannp15
1 review
19 helpful votes
  • Send Message
August 31st, 2022

I read the reviews immediately after I paid on line. Sent 5 emails requesting to cancel. It was within 10 minutes. They ignored me. Paid extra to ship and they removed my order from my account and won't respond. Received no notification of shipping. Pay pal is useless and should be required to have live agents. I can't comment on quality cause I don't have the clothes but at this point i bet they they won't look like the pictures I hope I can report something positive in next few days. I wrote pay pal and company.

Service
Value
Shipping
Returns
Thumbnail of user alisonw375
0 reviews
3 helpful votes
  • Send Message
November 27th, 2023

The website claims returns are easy, but they actually don't exist. I ended up paying $86 for a $34 dress that was probably worth $10. They wouldn't send an exchange,and instead offered me a 15% discount to buy a new one. This is so frustrating, and now i have a bag of brand new clothes that don't fit and will end up at Goodwill. Horrible company, cheap clothes, terrible service.

Tip for consumers:
horrible experience, cheap clothes, no returns or exchanges unless you pay the $90 shipping back to China, even though the package comes from NY. its a scam, and from what i have read of other reviews,they must make millions on clothes no one keeps but cant afford to return.

Products used:
none of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user elcockdeborah26
1 review
2 helpful votes
  • Send Message
December 16th, 2023

I ordered 8 items 36 days ago and I haven't received my items, I kept emailing them asking for a refund and up to now I can't get it...Beside that I can't even track my items becuz it haven't Update since the 4 dec,2023 this is Total bull$#*!...they don't even deserve my rating

Thumbnail of user sylviaj199
1 review
10 helpful votes
  • Send Message
June 6th, 2022
Verified purchase

Nice photography- I was genuinely looking forward to my two tops purchased. However sadly, product is not as photographed. To make matters worse, they are out of the country and it takes apx 30+days to get ur product and u must pay for ur own returns

Products used:
Returning my full purchase (two long sleeve tops)

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicab3607
1 review
6 helpful votes
  • Send Message
January 11th, 2024

I ORDERED then read reviews and wanted to cancel within 1n2 hours of ordering. The phone number listed on the website isn't a real number nor is the email that they gave Paypal to contact if you have issues.

Products used:
i ORDERED then read reviews and wanted to cancel within 1n2 hours of ordering. The phone number listed on the website isn't a real number nor is the email that they gave Paypal to contact if you have issues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user suc28
1 review
11 helpful votes
  • Send Message
May 12th, 2022

I wear a size Medium, but when blouse arrived it was too small, to exchange here is the message I got from them-"how about you pay us $22 more to exchange it/them(free shipping)without the hassle and cost of shipping the returned products to us."
AHHH - I don't think so... so I am stuck with a too-small clothing piece. Bummer! No more purchases to Uoozee for me.

Products used:
bought a cotton blouse in my regular size M, Item was too small.

Service
Value
Shipping
Returns
Quality
Thumbnail of user luzd91
1 review
2 helpful votes
  • Send Message
December 19th, 2023

None of the items that I bought which were four items equaling about $120. Nothing fit right the quality of the items is poor. Doesn't fit to their own measurements and I'm a seamstress so I can measure myself. They Would not give me Return address when requested to make a full return. They first offered me $30 in return to keep the items and gift them to people because they were located in China and it was too difficult? I paid extra insurance to make sure this wouldn't happen. I said no so then they offered me $40 and then they offered me $50 and finally sent me their address but look - I wanted a full Return in time allotted and this not a bargaining situation. I'm done with this garbage and this company. This company is not to be trusted do not waste your money.

Tip for consumers:
This company is a farce. I wanted so much for some of these things to work, but nothing, not one of the items fit. They refused to give me their return address and proceeded to offer me small amounts of refund. They are trying to steal money that they don’t deserve. They suggested whilst giving offers on my full refund request starting at $30 then going to $40 then going to $50 that I gift unwanted items to friends. I’m done with this company.

Products used:
Nothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caraf24
1 review
30 helpful votes
  • Send Message
June 20th, 2020

I placed my order in February of 2020 and tracked it diligently but then it just didn't track anymore. I contacted Uoozee customer service and was offered a refund via paypal. But a month has passed and no refund. I understand these are challenging times for deliveries but this is no way to deal with customer service. Wish I'd read the reviews earlier. Live and Learn.

Thumbnail of user lindapierre84
1 review
1 helpful vote
  • Send Message
December 3rd, 2023

Dear Customer,

Thanks for your message.

We also try our best to process the package. We contacted the post office and the package was returned to the fulfillment center where it was destroyed. Not only did we lose the clothes, but we also paid for shipping. So everyone takes a step back and talks

How about we refund you 60$ to end the order? Customer service lostb$200 and this is what customer service offered below

Best Regards,

Chelsia

https://www.uoozee.com

Tip for consumers:
Very desapointed

Products used:
Lost $ 200 $60 was a proposal

Thumbnail of user jranotaryservices
1 review
1 helpful vote
  • Send Message
November 29th, 2023

I gave the opportunity to this company and bought a dress. Dress was bigger than expected and I am trying since more than a week to have information about how to return the item and no one answer. Please do not take the risk not even this items looks beautiful. It is a headache.

Products used:
I bought a dress...bigger than expected. Customer service for the return is still being a headache. No one answer and you need an address from them to send out the item. It's insane because of the cost that you paid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayc67
1 review
48 helpful votes
  • Send Message
April 30th, 2020

Never received my order which was placed in January. I checked with them on February and was told China was locked down because of Covid19. That's the time I realized it was from China. Then on April 1st (how fool I believe that) they emailed me said my dress was shipped out and will be arrived in 5 to 7 days. Today is April 30,2020. I still see their ad pops up everywhere, even on my email. I was so frustrate to unsubscribe them, and did this review. Feel too bad they have really nice pictures of the clothes that I really like, but don't trust them, don't waste your money and time.

Thumbnail of user rm642
1 review
45 helpful votes
  • Send Message
December 26th, 2021
Verified purchase

I ordered clothes and paid $182.66 on Oct. 28.2021Order #IME*******. As of today, Dec. 26,2021 I have NOT received any goods.
I have communicated with them with multiple emails, telling them no goods arrived.
First, they said, wait for it. Then, they said," if you pay extra shipping fee, we will send another package". When I insisted on full refund. They said" We can only paid $ 100. "
Uoozee took my money and not deliver goods. Why should I lose money? I will continue write till I get my full refund.
Uoozee site is a fraud.

Thumbnail of user mariam3748
1 review
10 helpful votes
  • Send Message
February 3rd, 2023

I have ordered a couple of times from this site. It either takes forever or I do not receive the items. Photo of item I have not received and it has been 2 and a half months since I ordered. I would still like to get it for a cruise in March!

Thumbnail of user jamalkashim97
1 review
8 helpful votes
  • Send Message
January 2nd, 2024

If your in Canada don't not order from there website.i ordered two outfits unfortunately they did not fit.I returned the items but never got my refund.

Tip for consumers:
If your in Canada don not shop from this site

Products used:
Non

Service
Value
Shipping
Quality
Thumbnail of user stephaniea142
1 review
8 helpful votes
  • Send Message
September 6th, 2018

The sizing is incorrect and the quality of fabric is terrible! I wish I had checked the reviews first as this is clearly a fraudulent company! The customer service is extremely deceptive and discouraging of returns offering to pay only $30 as compensation rather than a full refund. Never shop at Uoozee! Buyers Beware!

Thumbnail of user pamelajeanwallace
1 review
3 helpful votes
  • Send Message
January 3rd, 2024

Ordered a dress for a NYE party in early December, and it was advertised that it would be delivered within 10 days. The dress was never delivered. Multiple emails back and forth with Uoozee customer service who claim the dress was delivered (no proper tracking), to a different city. Gave me a China phone number to call for a supposed shipper. I said NO, I'm not making an international call to an obscure shipper who you supposedly sent a dress through and to the wrong address (I'm questioning whether or not this is even a legitimate company). I've asked for a refund, and they only reply to my emails telling me to call a shipping company in China (not a normal shipper like DHL or FedEx). STAY FAR FAR AWAY from this company and website. I'm deducing this is a SCAM company.

Tip for consumers:
Seems to be a scam website ... be very careful!

Products used:
Dress Never Arrived.

Service
Value
Shipping
Returns
Thumbnail of user kubrak
1 review
8 helpful votes
  • Send Message
March 24th, 2021

I ordered 2 dresses but when I tried it was too small so after I would like to return they said they can refund 22$ so I can keep the items. But I would like to send all item and I want all my money refund. If size are too small why I must keep them. I've never seen like this policy!

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user deliag7
1 review
26 helpful votes
  • Send Message
March 30th, 2019

Regularly I wear a size large. I ordered an extra large just to wear it a little baggy. To my surprise the extra large was too small. I contacted them to request an exchange for a larger size. They gave me (2) options: pay $20 to send item back or give them $19 extra dollars for them to ship out another item. Why should I be penalized for their inaccuracies? Where is the quality service? They should backup your products as well as their sizes!

Thumbnail of user jum5
1 review
7 helpful votes
  • Send Message
September 15th, 2020

I ordered clothes from uoozee but I never got items nor refund, it has been month and half, I emailed them constantly but they seem making excuse etc I think this company is scam, very disappointed, please don't buy anything

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user huangc
Hu c.
Typically does not respond to reviews

How do I know I can trust these reviews about Uoozee?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Uoozee?