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UNIVERSUM Group has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.
I signed up for a discounted train ticket service paid my bill and didnt think anything about it. Then Axel Kulick started writing me, telling me I owe an 80$ late fee on a 70$ ticket. When I called his office, all his employees' where too drugged out to talk to me. He claims I never contacted him, when I sent about a dozen emails and a letter through the post. Rainer HeBle his associate is also a liar.
I signed up for a discounted train ticket service paid my bill and didnt think anything about it. Then Axel Kulick started writing me, telling me I owe an 80$ late fee on a 70$ ticket. When I called his office, all his employees' where too drugged out to talk to me. He claims I never contacted him, when I sent about a dozen emails and a letter through the post. Rainer HeBle his associate is also a liar.
Good luck, I have been trying for 3 days. Axel Kulick's office is so drugged out they do not respond, they just say to call back and that they cant help. I complained to DB and they said they are replacing Universum, Axel Kulick is a very deranged individual that runs his business like his personal life. Make sure you go to an attorney.
Its a scam Rainer HeBle and Axel Kulick are fraudsters. DB is pulling the account from them, I spoke to DB, complaining that drug use is so wide spread at Universum, that I could not get an agent to help me, even after calling for 3 days. Please contact the police and obtain legal advice right away.
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