Purchased their buttery soft scrubs and they literally have fallen apart after one wash! The threading just fell apart at the seams. I made the mistake of buying 8 sets and taking the tags off. Explained the situation to their customer service and they basically told me they wont do a damn thing to assist me. The quality of these scrubs are less than trash. Due to the lack of customer service I will never order from their website again. Sad to know a large company wont assist their customers. Needless to say, don't buy their buttery soft scrubs, its a waste of time and money!
I order some uniforms, like two weeks ago... and they havent even send me the order, i had to talk to them like thousand times on the $#*!ty chat, and they always say some different $#*!, i request a fast shipping because of the mistake they made and they charged me TWICE the order! And still dont receive any tracking number... really, never going to buy nothing there, and if i could give them zero stars here i would!
If you buy anything from this company be very very sure it is something you will definitely keep! I bought klogs $70.00. I put them on initially and they did fit. I made the mistake of telling them that I wore them a few hours only to discover how painful it was to wear them. The Rep said they cannot take them back because I wore them. She offered 10% off next pair plus free s&h. That set me back nearly 100.00. Now I got a pair of shoes that's of no benefit and now got to find shoes for work. Amazon is the best safest option financially. Avoid them if you are unsure if you want to keep products
Lost my package via UPS. UA had UPS put a tracer on it and said I would get resolution in 8-10 business days. I called back 16 days later and was informed UPS closed the investigation with no resolution so they would have to open another investigation and I would have to wait another 8-10 business days for resolution. UPS website stated package still in transit and investigation open and yet the supervisor had the nerve to tell me that the package was delivered! I placed the order over 4 weeks ago. They refused to refund my money until they received a UPS resolution in another 2 weeks. I finally just went to my bank and disputed the charge. There is no customer service.
Hello Deborah, I am sorry your package was lost by UPS. The response does not seem right and we would like to use this as a coaching moment to improve our service levels. Could you respond with more details on your order? Name and order number?
Uniform Advantage has a great selection of scrubs and accessories. It has a variety of sizes and styles. I wear their butter soft stretch scrub jogger pants. They are so soft and comfortable. They have a great selection of tops. I work in pediatrics and I wear their character scrubs. When I go to their stores the salesperson are very helpful. I sometimes order online and it is so easy to find what you need. I highly recommend Uniform Advantage for all my uniforms and accessories.
I am a frequent flyer of Uniform Advantage and have purchased many, many items and you have never failed to disappoint. I love all of the styles and colors that you offer and the comfort and durability of the uniforms. I will be forever a customer for life!
Robin reached out to me personally and resolved the issue. I am sure she had many other customers to assist so it took a couple of days but I am just glad someone actually reached out to me instead of just acting like they were going to help. I was able to get the correct products I wanted without an issue.
I purchased buttersoft scrubs for the first time and they were so rigid and rough I felt so deceived considering I bought several other pairs of the uniform advantage buttersoft brand. I got one pair of the movement style and those are what I expected buttersoft to be. As many others mentioned, sizing really depends on you preference but I also found sizing to be a bit on the larger side. I used the size guide and found that the sizes are generally about 3-4 inches larger for the tops than the reference range. For example, size small is 33-36 inch bust (not exact but for the sake of the review this is an example) when I got my measuring tape and measured the scrub top it was 40 inch bust. So if you are in between sizes it is best to get the smaller size but again, I am the type of person that knows my measurements for this reason and it is frustrating when you try to get everything right and it still doesn't workout. Now I have to pay, nearly $10 in shipping that I was trying very hard to avoid. Not to mention there is a sale now and all of the items I purchased are at a discount and I don't see anything about price adjustments. I just re-ordered because it is likely by the time they process my return there won't be any of the colors or size options left for me because their returns process is so outdated. This is the only company where I still have to fill out a paper form. To have to calculate all of these things just so I can make a return is even more frustrating. I just think it is ridiculous to be paying an excessive shipping fee when I know this company is making tons of money with customers spending at least $100 per order.
I love the easy shopping. Everything is laid out perfectly. When you shop for a top the matching available pants and jackets are right there. Kinda like Granimals. So easy to shop. Love it. I have purchased 8 new uniforms and haven't been disappointed. Many many compliments.
I have yet to purchase from Uniform Advantage but they came across my FB page with me being a new RMA. I have over 10 shirts saved and can't wait to buy some soon. I look forward to their posts. I will turn into a repeat customer
Ordered 7 pieces. Never received. Called to inquire, ended up cancelling order. Now will not reimburse $187. Keep telling me they don't have the authorization to reimburse even though they had the authorization to take it out of my account. SCAM! Don't order you will be sorry
Good afternoon, Terri,
Thank you for ordering from Uniform Advantage. I’m very sorry to hear that you’ve had such a frustrating experience with us. Having been in business since 1985, Uniform Advantage is 100% committed to doing right by the customer, so I hope you will consider sending me your contact information and order number or account number (if you have that) so that I can personally look into this issue and resolve it properly.
Without the details of the order, of course, I’m not able to say why you have not yet received a refund. If your merchandise actually shipped from our warehouse and was lost en route, a replacement order or refund would usually be called for. However, if, as you mentioned, the order was effectively *cancelled* (which would happen before it left the warehouse), no actual charge would have been made on your credit/debit card since we charge only upon shipping; in this case, the authorization placed on your card when you first ordered should have automatically fallen off within a few business days.
Regardless of the situation, however, you deserve excellent customer service. Your satisfaction is truly important to us at Uniform Advantage, and I hope you’ll give us one more opportunity to resolve your issue. Please do either get in touch with me personally or contact our Customer Service department once again (either by phone, live chat, or email; see our “Help” page on how to do that: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp).
Thank you again for being a Uniform Advantage customer.
Sincerely,
Robin Grose
Customer Service Specialist
I always shop my scrubs here and my Pediatrics patients love it. The fabric is comfy, colorful and perfectly fit I don't have to altered it. I always heard it from parents comments " look what's on her top scrub" when the kids started to cry because they don't want to go inside because of shots. I love to wear my scrubs everyday to make the kids smile
Very nice scrubs, I love all the different colors and patterns. I order approx twice a year quite a lot of scrubs and so far I'm pleased with my orders. The pricing is good and there is a lot of choice. I like to have different colors and they offer classic and seasonal colors which is great. I would definitely recommend them if you need to buy scrubs!
I ordered a scrub top that was less than $20 but after taxes and shipping, it cost $27. When it arrived...after over a week...i found it was huge although I I ordered the size recommended by the site. When I asked to return it, I found that my refund would be only $10. I was charged a shipping fee to return it. So after losing $18, I still have no scrub top.
We are so sorry to hear about your experience with the product purchased and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us. We certainly understand your disappointment, and this issue will be seriously addressed.
We have improved our Return Policy to make it better for our customers by extending it to 45 days instead of 30 days and oftentimes when a customer feels like the items are not as per the size chart - we waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case.
We have already instructed our return team asking them not to charge you for the return shipping. A full refund for the merchandise with sales tax will be processed upon receipt of your returned item at our warehouse. If you would like to exchange it for the correct size, we would be glad to offer free ground shipping on the new order as well.
Depending upon the carrier you use, it may take up to 7-10 business days for your return to reach our warehouse. All the returns are processed within 1-2 business days once we receive them. You will receive an automatic email confirmation once your return is processed.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
If you have any further questions, please send us an email to custserv@uniformadvantage.com or call us at 800.283.8708 and we would be glad to assist you further.
Thank you for contacting Uniform Advantage
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I love the uniforms, Most. Companies like Harriet carter and carol wright are doing buy now pay later deal. I send them them a minimum every month. I wish you would do the same. Would you consider it.
I was getting ready to place an order and estimated shipping cost for international shipping was almost 300 USD. It was bigger than the final cost of my entire order. Will never think of ordering from this site again and do not recommend it to others from European countries.
Love your scrubs - however a lot of the time I am unable to find matching pieces in my size- large tall or med tall... also the basic shipping cost of 14.99 is way too high and I will not order as long as the shipping cost is that high.
Good Afternoon, Jodi,
We love our scrubs and are so happy that you do, too! I’m sorry you have been having trouble finding matching pieces in sizes that work for you. Many of our pants and skirts are available in the tall lengths. Just one example: our Butter-Soft elastic waist pants (style #UA36C) https://www.uniformadvantage.com/pages/prod/ua36ct-tall-scrub-pants.asp is available in the Tall length in all the sizes from XS through XL. These pants match perfectly with our Butter-Soft scallop neck top (style UAS194C) https://www.uniformadvantage.com/pages/prod/uas194c-scallop-neck-top.asp as well as our Butter-Soft basic v-neck 2-pocket top (style PC62C) https://www.uniformadvantage.com/pages/prod/pc62c-scrub-tops.asp. All of these are available in a variety of colors. Our knowledgeable customer service agents would be happy to help you find additional matching sets of scrubs. Please don’t hesitate to call us at 1-800-283-8708, where we are waiting to assist you from Monday to Friday, 8am to 9pm Eastern, and on Saturday and Sunday from 10am to 6pm Eastern.
I understand your reluctance to spend on shipping charges. I certainly try to arrange my own online purchasing to have little to no shipping cost whenever I can. Many of our customers order together with friends or colleagues in order to take advantage of promotions that require a minimum purchase amount. I think we’d all prefer to spend that 14.99 on another top, for instance, instead of a shipping charge! Fortunately, Uniform Advantage makes that easy by frequently offering free or low rate shipping on orders with certain characteristics. You can see all such current promotions on our coupon page: https://www.uniformadvantage.com/pages/misc/secure/coupons.asp.
Thank you so much for sharing your love for our merchandise. If we can be of any assistance, do call us at the above number or provide me with your contact information so that I can reach out to you directly.
Sincerely,
Robin Grose
Customer Care Specialist
I'm not sure when their return policy changed but it's horrible now. You used to be able to request a return and they would send you a free shipping label. Not anymore. I had to spend $10.60 to return a top. Then they tried charging me $4.00 for a return fee. I was able to contact them to get the $4.00 back. Between paying shipping to originally get my order then having to return the top I spent over $18.00 in shipping for one outfit. I won't be ordering from them again.
Hello Alexis J.
We are sorry that we were not able to meet your expectations during the return process. We understand that returning or exchanging can be an inconvenience and we try our best to make sure all of our website pages provide our customers with all the information to order or return from our website.
We have improved our Return Policy to make it better for our customers by extending it to 45 days instead of 30 days and oftentimes when a customer feels like the items are defective- we waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. Please review our Returns Page, you will find all the necessary information for returns and exchanges. The $8.99 Pre-paid UPS return label is optional and when selected, the customers can return up to five items with it or they can use their own carrier of choice. We also provide free shipping on exchange orders.
We would like to investigate the $4.00 charge to your account. When you have a moment, kindly reply to this email with your order number so we may review and resolve your concerns.
Uniform Advantage - Customer Service Department
101 N. E. 3rd Avenue. Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
I bought two scrubs from this company. They sent me a tracking number which indicates the package was delivered to my mail box. The package was no where to be found, I call my local post office they couldn't even traced the package. I call the company to find out what is happening their representatives keep telling different stories all the time. Avoid this company because there are just out to scam us. Right now I can't even get my package nor refund nor replacement. Very bad and worse company ever seen.
Hi Placid! Please direct message me your order number. If your package was lost in transit we would be happy to replace it. Sorry for the inconvenience.
Make sure to continue to follow up on your order. They will not contact you if there is an issue with it I waited 5 days for the shipping information on my order and it never came. 5 days after I started my order I contacted them for them to tell me there was an issue call us at your earliest convenience so we can more forward with your products. Notify your customers of an issue so they can fix it promptly and get what they have ordered timely.
Hi Fawnalea,
Thank you for your feedback. I would like to use this as a coaching opportunity for our customer service team. Would you mind sending us a direct message with your order number or email address used when placing your order?
I just want to say thank you for all the items that I've ordered from your company. The uniforms ordered I love them so very much. They are comfortable and they are beautiful. The fit is perfect. I know they are going to be with me for a long time coming.
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Good afternoon, Sharon,
Thank you for having shopped with Uniform Advantage. I’m so sorry you’ve had this issue with the shoes you bought. I know how hard it can be to get clothes that fit well when shopping online, particularly when it comes to styles or products you have not had before. We are delighted to be able to offer a Size Chart & Fit Guide, designed to help our valued customers decide which size would work best for them, for each of the tops, pants, and jackets we sell. Unfortunately, that is not possible in the case of shoes.
Uniform Advantage is glad to take back (for refund or exchange) unused items within 30 days of delivery, provided they are in original condition. Once an item has been worn or washed, however, we are unable to take it back because it is no longer sellable. Occasionally we do make an exception to this policy; for example, if the customer received the wrong size due to an error on our part. However, in this case you state that you did receive the right size, and the shoe did initially fit.
I’m not completely clear from your comments whether your new Klogs would be returnable or not. If you did, indeed, wear them (even if only for a few hours), they would no longer be considered to be in original condition and, as the customer service representative mentioned, would not returnable. If, on the other hand, you simply tried them on (did not walk around in them, soles are clean and new), they certainly could be sent back. If that is the case, please do send me your contact details and order number or Uniform Advantage account number (if you have that) so I can research what has happened and reach out to you personally.
At Uniform Advantage, we strive to delight our customers on every purchase. I hope you’ll accept our sincere apology for not having reached that goal on this order and contact either me or our Customer Service department (by phone at 800.283.8708, by email or live chat on our website) so that we can come to a satisfactory resolution. Lastly, if you decide to shop with us again in the future, please don’t forget to make use of the 10% off and free shipping offer by placing that order over the phone with one of our agents.
Thank you again for being a Uniform Advantage customer.
-Robin Grose | Uniform Advantage Customer Care Specialist