I received my order and washed it not thinking anything was wrong. Put on one of the pants a couple weeks later and it was the wrong size! They refused to exchange it for what I actually ordered unless I wanted to pay for it. They offered a coupon for 10% off but all set I will take my business elsewhere from now on. My fault I didn't check the inside tags on my clothes but they should be able to send three correct items to someone. Good luck staying in business.
Just know when you are placing an order, they will send you an e-mail asking you to fax your drivers license or government ID... seriously! This company is obviously not on the up and up. There reason for the ID was to protect the buyer. Shop somewhere else or take your chances with identity thief.
Scrubs are usually so overpriced but after finding UA I feel like if found affordable scrubs that are also just as comfortable and movable as the ones that usually cost an arm and a leg. The selection is also amazing with so much to pick from.
I wear a medium almost universally, in any brand, except Uniform Advantage. It's very frustrating. There is no clear description of the different cuts/ styles to distinguish between the different tops, so I have one medium top that fits, and one(medium)that fits like a sack. Add to this the cost of shipping for the returns and I will probably not order anymore Uniform Advantage brand tops. Too much hassle.
I ordered 3 scrub tops and when they arrived the material was so stiff and rough. I washed them hoping that was the issue. Nope! Everything sticks to them, the material isn't great AND the sizing is off. I followed their size guide and 3 were too big.
I let the company know and they did nothing to help me.
Will not buy again.
Good evening, Sarah,
Thank you for shopping with Uniform Advantage. I am so sorry you have had such a disappointing experience with us. We offer a large array of garments, both those in various lines of our own as well as uniforms manufactured by other nationally-known brands. Without knowing what items your order consisted of, I’m not able to directly address the particular concerns you mentioned.
Were you hoping to exchange the items you received? We strive to make returns and exchanges as simple and hassle-free as possible. Returned items do need to be in original condition with tags attached, however; unfortunately, we are unable to take back items that have been worn or washed. Detailed information about our return policy and process can be found on our web page: https://www.uniformadvantage.com/returns/
I’m also sorry to hear about your sizing frustrations. I know it can be quite the challenge to find the right fit for clothes when shopping online. Sizing can vary so widely from one item to the next, depending on brand, fabric, and style. You were wise to consult the Size Chart & Fit Guide specific to each individual item on our website. Please note that these charts indicate the actual body measurements (not garment measurements) that correspond to each size. However, individual preferences as to how close to the body the clothes should fit also influence which size is the right one in each particular case. We always recommend that you try your purchased items on before washing them, just in case they would need to be exchanged for another size.
I would love to touch base with you personally for more details about your less-than-perfect experience with us and to offer any assistance that I could. If you are open to this, please send me your contact information and order number or customer number (if you have that), and I will reach out to you.
Thank you again for shopping with Uniform Advantage. We work hard to delight our customers on every order and apologize for having fallen short of that goal on this occasion.
Sincerely,
Robin Grose
Customer Care Specialist
Do not order from UA! Not only were all three of my scrubs completely see through, they were definitely not worth the money spent either. On top of that, in order to return your products you have to pay a $7.99 fee. AND, in order to return more than 5 items, (I ordered 3 sets so that's 6 items) you must purchase a return shipping label from the store AND a box to ship it in.
I am very disappointed that I wasted my money on this company and now I am losing my money just because I would like to return my products. Like I said, do NOT purchase from here!
Hello, Amber,
Thank you so much for your Uniform Advantage purchase. I was sad to see that the merchandise you received was not what you were expecting and that you needed to return it. At Uniform Advantage we firmly stand by the quality of our products, and customer satisfaction is of the utmost importance. If something is not satisfactory, we definitely want to make it right. I wish I knew what items you ordered so I could address your disappointment more directly.
We also strive to assure that our return and exchange process is as hassle-free as possible. If you choose to use the convenient prepaid return shipping label included in your package, we will generally subtract from your refund a standard fee to cover that shipping cost. Use of this label (which is good for up to 5 items; you may be charged more when we receive your returns if you are sending back more than that) is optional, but we do recommend it as it is trackable and insured, which could be important if the package should go astray on its way back to us. However, we are happy to process returns that reach by any carrier and in any sort of packaging, including reused bags, padded envelopes, or boxes. (Customers who live near one of our retail locations are also welcome to return items at no charge to their local store.)
Of course, we don’t expect our valued customers to pay for return shipping if there was an error on our part—and we can occasionally even waive (or refund) that fee for other reasons, as well. Please send me your contact details so that I may look into what happened in your case and reach out to you personally. If you’d prefer a more immediate response, don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
All of our teams at Uniform Advantage strive to delight you, the customer, on each and every purchase. Please accept our apologies for having failed to do that on this occasion. I hope you’ll consider reaching out either to me or to our Contact Center to give us the chance to turn your initial disappointment around.
Sincerely,
Robin Grose
Customer Service Specialist
I got my quotes in Canadian dollars only to see a huge conversion rate which isn't even close to accurate. Then I get this super ghetto email from ups asking me to pay 20 of duties and taxes. So I paid for my scrubs, paid for the shipping, paid for the false conversion rate, ended up paying 90+ dollars in import fees. Junk website probably junk scrubs for like 70 per pants and 60 a top all in all. Stay away! Stay far away
Hello, Oopik A.,
Thank you for having shopped with Uniform Advantage. It sounds like you had not yet received your scrubs when you wrote this review; I trust that when the items arrive you will be as pleased with the quality of our merchandise as we are.
I was sad to hear that you have experienced unexpected billing and shipping frustrations with this order. As our billing is always in US dollars, I’m not sure where a quote in Canadian dollars would have come from. Please send me your contact information and your order number or account number (if you have that) so that I can research what happened and get back to you personally.
Orders that we ship outside of the USA very often do have taxes and custom duties levied by the local government. Fortunately, Canada is one of the countries for which we can offer the UPS I-parcel service. I-parcel calculates the duties and taxes applicable on the order and includes that charge with the total amount due on the order so that you can pay for everything upfront and won’t be charged any additional amount when your order is delivered. To make use of this service, simply choose the I-parcel option when checking out. (If, for some reason, the I-parcel option is not showing, kindly contact us, either by live chat on our website, phone, or email, and we will be happy to assist.)
I’m definitely interested in having the chance to turn your experience with us around, if you are open to that. If you’d like a more immediate reply (rather than sending me your information and waiting for me to get back to you), please don’t hesitate to speak with one of our friendly Customer Service agents. You may either email us or live chat with us by going to our website uniformadvantage.com and clicking on the tab entitled “Help.” If you’d rather speak with us, call 800.283.8708, Monday to Friday 8am to 8p or Saturday between 10:30am and 6pm Eastern.
At Uniform Advantage we stand by the quality of our merchandise and are very interested in each customer’s satisfaction. Our goal is to delight you on each and every order—and to make things right if at any time we fail at that goal. Please do reach out either to me personally or to our Customer Service team to give us a chance to do that.
Thank you again for your Uniform Advantage purchase.
Sincerely,
Robin Grose
Customer Service Specialist
Just like a previous reviewer stated, placed a $500+ order online, never received a confirmation or order number. Was told it never went through. Luckily, no funds were taken from our account, but will definitely be monitoring our accounts just in case! I have an order confirmation page with no order number, and was given no answers or reason as to why it didn't go through. Unacceptable service for such a large order.
I have already got 1 shipment an loved everything. I am waiting on my 2nd shipment. The customer service was great. One of the items I ordered was out of stock an they emailed me an worked with me on finding a comparable switch along with a discount. I never had to wait days for a response. I got a response at least once sometimes twice a day. I will always use Uniform Advantage an told my coworkers at the hospital about them. Thank you so much.
Ordered online, UA Butter soft stretch. First, fabric is cheap barely any stretch. Very disappointed but you get what you pay for with this brand. Ordered a MED which in every other brand I have ever purchased fits fine, these are MORE like Large size. $270 and they said I have to pay for the return shipping? I called to find out if I can exchange at a local UA store and the answer is NO. Not a problem, they don't get my $$$ again.
I am always on the hunt for new scrubs. I don't care for the run of the mill cotton scrubs that so many people carry. One of the reasons I love Uniform Advantage is because they have all the other types of scrubs- stretchy, water resistant, tall, and comfy. They are extremely easy to order from, shipping is fast, and they always have great sales. I see most of the new arrivals on Instagram and I always go check them out online.
My first time to place an order. I got too excited and ordered three sets of scrubs only to find out that the pants runs big. I called them right aware to modify my order. Rep answers but help is non-existent! They can't help me modify or cancel my order! I have to wait for the stuff and return and pay for the shipping! What the heck is this company! Reps are there just to answer the phone and say hello. That's literally it, and they are rude!
Good afternoon, Vanessa,
Thank you for purchase from Uniform Advantage. I am so sorry to hear that the initial excitement about your order turned to disappointment.
All of our teams work very hard to delight the customer on each and every order, and I apologize on behalf of us all for having fallen short of that goal on this occasion. Be assured that we take your satisfaction very seriously, and I hope that you will give us the opportunity to turn your disappointment back around.
I am very concerned about what you report as having been treated rudely; that certainly goes against everything Uniform Advantage is about. Without the specifics of your order, however, there’s no way to know exactly how and where things might have gone wrong in your case. I’d like to research this further, if you’d let me. Please send me your contact information and order number or customer account number, if you have those, so that I can reach out to you personally.
In order to ensure that your merchandise is shipped to you as quickly as possible, our automated system begins processing your order immediately after it is submitted. For this reason, it is generally not possible to make changes or cancel your order once it has been placed. However, we are happy to accept items back for exchange.
As we all know, it can sometimes be a challenge to find the right fit for clothes purchased online. We carry a vast array of garments from our own Uniform Advantage brands as well as from many other national brands, and sizing can vary widely from one item to the next. Even within a single brand, sizes are not necessarily uniform from one line to another (as fabric composition varies), or even from garment to garment in the same line, due to the particular cut and style.
For this reason, every garment that we sell has its own Size Chart & Fit Guide right on the item page of our website. This chart indicates the actual body measurements that correspond to each size, and it’s intended to help our valued customers make better-informed choices on what size to order. We recommend consulting the Size Chart & Fit Guide for every garment prior to submitting your purchase.
While we do generally charge 8.99 for use of the convenient prepaid UPS included in your package, use of that label is optional; we are happy to process returns that reach us by any carrier. Our label does have the definite advantage of being trackable and insured, which can be important if the package should go astray on its back way to us.
I would be happy to waive that return shipping fee in your case, however, so that you can return and exchange your items at no cost to you. Please do reach out so that I can do so.
Finally, I’d like to thank you for taking the time to leave your review. Though it is sometimes hard to hear, feedback such as yours is a critical part of our search for continual improvement. Your satisfaction is truly very important to us at Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
Needed my 5 sets of scrubs delivered in NY that I was going to be for a weekend. I paid the extra $40 for 2 day shipping. They sent them with standard ground... "I'm sorry" is the best thing I got. The worst was that at the end of my online conversation, I got the "Thank you for shopping Uniform Advantage!" After I told them that I did not want the items and I would NEVER buy anything from them. Twilight zone stuff...
Hi Georgios,
I would like to look into your issue further. Could you direct message me your order number, email address or phone number on the order? I would like to see why your order was not shipped overnight. Did you have embroidery?
Uniform Advantages scrubs are top notch. The comfort and durability is unbeatable. They have something for everyone. I am nurse working long hours and how comfortable these scrubs are is amazing! I recommend this site to anyone who wear scrubs. My closet is seriously full of this brand!
Awful experience so far. It's like pulling teeth just to get a straight answer.
More than happy to take my hard earned money however.
Can't even track my order.
No way to run a business.
I wish I had read these reviews before I ever placed my order. I'll be calling the BBB if something isn't done ASAP!
Think I'm kidding? Watch me.
Get your act together or close up shop.
Frustrated and fed up in Connecticut
Good afternoon, Bridget B.,
Thank you so much for shopping with Uniform Advantage. I’m very sorry for what sounds like the very frustrating experience that you have had with us so far. Without knowing the specifics of your order, I’m unable to research this to see what has happened—but I’d like to do just that. If you are willing to give me the opportunity to delve into what has gone on why—and, most importantly, make sure you receive as soon as possible the merchandise you purchased—please send me your contact information and order number and/or customer account number, if you have it, and I will reach out to you personally. It is my hope that I can turn your current feeling of regret around.
Your satisfaction is the goal of our Customer Service team and of all of Uniform Advantage. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Service Specialist
Ordered 3 pair of pants. Must be petite due to fact only 5'. Customer service chickie was so nice. Got new pants in 2 days... Same size. $16.00 Pants that's gonna cost me $18.00 to get hemmed... EACH. Not a happy camper since I have spent over 1000. 00 on uniforms with your company.
Good afternoon, Susan,
Thank you so much for being a loyal Uniform Advantage customer and for your kind words about our customer service agent. We are extremely grateful for your business, and I am so sorry to hear that your recent experience has turned out to be less than perfect.
From what I understand, it seems that the pants you received for your order were not in the petite length that you requested; you called us about that and we sent you a replacement order, but that turned out to be incorrect, as well. Is that what happened? If so, I can definitely understand your dismay and frustration! Please accept my most sincere apology.
Instead of giving up on it, I would ask you for the opportunity to research where we wrong in processing this order and to make it right—without further inconvenience to you, of course. Please send me your contact information and order number, if possible, and I will reach out to you personally. Customer satisfaction is paramount to us, and it’s particularly essential for us to achieve it with repeat customers such as yourself. Please do let me follow up with you.
Thank you again for your purchase from Uniform Advantage. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Care Specialist
I've never had an issue with a product from Uniform Advantange in my years of ordering. My orders have always been correct and shipping is pretty normal. I love that they give an accurate size chart for each brand!
Uniform advantage has great customer service! Whenever I've had an issue with package, they've always provided immediate assistance whether it be waiving my shipping fee due to an issue, or matching a price to current promotion. I wouldn't buy scrubs from anywhere else!
Uniform Advantage offers affordable scrubs and it is perfect when you just want some color and different styles in your wardrobe! I have never had issues with washing my pair of scrubs from here. No linting or fuzz balls coming off. (I've had this issue with other brands.)There is different brands to choose from which is nice. The petite sizes here does fit short girls like me (I am 5'1 1/2)!
I've ordered from UA for years because I really like their Butter Soft scrubs. The prices on merchandise is reasonable, but shipping expenses are ridiculous. Unfortunately, with my most recent orders something is always on backorder- and I'm not talking 1-2 weeks, we're talking several months! I'm disappointed but I think it's time to fine another brand.
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Hi Charity, I can appreciate your frustration with the difference in size of garments based on their cut. I struggle with it too when I shop for clothing online with my favorite retailers. If I had to take a guess, you ordered one of our styles that starts with PC; those are somewhat square in cut and run on the large side for folks who like their tops roomy. We'd be happy to take you thru measurements for a few of our styles and wave the label to help for you to help you identify what size you would wear and find a style you find more flattering. Please respond with your order number and the best time to reach you via telephone so I can have someone on my team reach out to you.
Thanks,
Amy Indelicato
Director of Global Customer Support