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Ultimate Guitar has a rating of 1.23 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ultimate Guitar most frequently mention free trial, credit card, and customer service problems. Ultimate Guitar ranks 95th among Guitars sites.
This company responds to reviews on average within 11 days
No positive highlights yet
Emma in Customer Service solved my problem in a couple of days. Customer service was excellent. I paid full price but absolutely worth it! Certainly recommend the features of this site……. Ian Coombe Brockville, Canada.
I cancelled within an hour of signing up. They are refusing a full refund and only offering a small fraction of a refund which is unacceptable. Now, after researching their service (TrustPilot, Sitejabber et.al) I find they have a lengthy history of such abuse. I also found after logging into my Paypal account the auto renew is still active even after they claimed they would not rebill me (another common complaint). I was able to cancel future billing within the Paypal app for this "service". BUYER BEWARE of this scam outfit.
I won't be renewing my subscription and will be using the free version instead. I signed up via the website for a $64.99/yr subscription to "Pro." I wanted to use UG on my mobile phone, too, so I downloaded the app on my phone (UG is supposedly cross-platform). I tried to login with my website password and I couldn't. I ended up giving my credit card info again, thinking that the app version needed that info, too (as proof of subscription), in order for me to log in. I ended up subscribing — again — to "Pro + Courses" for $59.99/yr.
I contacted support about accidentally subscribing twice, and they said they'd fix it, but they never did. So I've had 2 subscriptions to Pro for some months now. In my website account, I can see the $64.99/yr subscription, along with the renewal date, but *I can't cancel auto-renew.* There's no way to do that, zero. I had to contact support to do that and it was a huge convoluted email conversation with two different support people who really did *not* get what I was asking for (or didn't *want* to get what I was asking for).
These are all red flags to me, and I won't be renewing my subscription, I'll find another way to get tabs or use their free version. Why are companies slimy like this? Just be honest & transparent & give your customers control to renew or not. People will like you better and your service will be more popular and successful. Just treat people right, it makes everything better, for both the company and their subscribers (and the poor support people who are trained in a culture of slime and encouraged to treat subscribers with suspicion and contempt; what a miserable work-life).
I signed up for a free trial only to be billing $30. They make it very difficult to contact customer service or cancel.
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