• Uline

Uline

Is this your business?

Overview

Uline has a rating of 2.8 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uline most frequently mention customer service, and small business problems. Uline ranks 158th among Industrial Supply sites.

  • Service
    38
  • Value
    39
  • Shipping
    35
  • Returns
    25
  • Quality
    34
Positive reviews (last 12 months): 31.3%
Positive
5
Neutral
1
Negative
10
25
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This entire experience has left me deeply dissatisfied with both the product and the company's customer service.
How would you rate Uline?
Top Positive Review

“Best customer service ever.”

Denise g.
4/11/24

We accidentally purchased the wrong size bags for a upcoming event. I called customer service at Uline, immediately got a human being. No voicemail prompt to pick out a selection, an actual human. They traced my name and phone number and knew my order before I could give them my order number. Even though it was our fault, we ordered the wrong size bags, because we had never had a return before, they didn't charge us to ship it back. Emailed me the free UPS shipping label the same day. The man helped me re-order the correct size bags and I got them within like two days. It was perfect! The way customer service should be. They are a model for good customer service.

Top Critical Review

“Overpriced shipping and they charge for pick-up”

Gary G.
1/23/24

Uline may seem reasonable in pricing but they grossly over charge for shipping and delivery. They even charge $25 if you want to pick something up. It seems they stopped pick-up during Covid and now cheat the customers with unreasonable shipping and pick-up charges. Their customer service doesn't seem to care. I try to avoid them whenever possible.

Reviews (107)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (30)
Thumbnail of user bcopacetic1
1 review
0 helpful votes
April 11th, 2024
Verified purchase

We accidentally purchased the wrong size bags for a upcoming event. I called customer service at Uline, immediately got a human being. No voicemail prompt to pick out a selection, an actual human. They traced my name and phone number and knew my order before I could give them my order number. Even though it was our fault, we ordered the wrong size bags, because we had never had a return before, they didn't charge us to ship it back. Emailed me the free UPS shipping label the same day. The man helped me re-order the correct size bags and I got them within like two days. It was perfect! The way customer service should be. They are a model for good customer service.

Products used:
As long as I returned every piece of the product they provide a full refund. And they threw in free shipping because it was the first time I ever returned anything to them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user reffke
1 review
0 helpful votes
September 11th, 2023

I have been a customer now for just over 5 years and I have NEVER been disappointed. From the professional and helpfulness of their customer service team to delivery. I needed help with carton sizing and reliability of what they would recommend. The service representative went above and beyond helping me to find what would work best. The product arrived the next day and I was not disappointed. I would highly recommend this company and their services as you will not be disappointed. If you are, then I'm sorry to say the fault would be on you, not them.

Products used:
Cartons

Service
Value
Shipping
Quality
Thumbnail of user mattm1195
1 review
2 helpful votes
August 6th, 2023
Verified purchase

We searched online for a reasonably priced picnic table and came across ULINE with a cost far below other sellers. We purchased it August 2nd with a delivery date of August 7th.perfect. Then received a notice it had shipped the evening of the 2nd and it arrived noontime on the 5th right to our door and unbelievable well packaged-- 2 days early! We were EXTREMELY impressed and very satisfied with ULINE'S Customer service updates, our purchase and their streamlined delivery service. We highly recommend this company and would not hesitate to purchase from them again. 5 S*T*A*R*S*!

Products used:
picnic table

Service
Value
Shipping
Thumbnail of user lisaw3385
1 review
0 helpful votes
September 18th, 2023
Verified purchase

I am by no means a bulk shopper when it comes to purchasing quality packaging for our small company. And yet, ULine was the only wholesale package company that had the products we needed in stock. I didn't get the best price, but for the fast shipping and customer service, it was well worth it. Our graphic designer was on a tight deadline to create labels for the product packaging still in transit. So we reached out to ULine at midnight over the weekend to request the exact specs to ensure the labels were ready when they arrived. ULine responded immediately. Yes, at midnight on the weekend. They provided detailed PDFs for all three containers. By the time the labels were created two days later, the ULine shipment had already arrived at our door. They were perfect and of the highest quality. We are so grateful. From now on, ULine will be our go-to for product packaging.

Products used:
4 oz bottles, 8 and 16 ounce (ca. 605 g) wide mouth white plastic jars.

Service
Value
Shipping
Quality
Thumbnail of user biklb
1 review
1 helpful vote
October 5th, 2022
Verified purchase

I bought ice packs for the 2nd time. They were not the same as the first time. Wrote a email and with in 30 mins I had a phone call trying to fix it. They sent me a second batch. They were not right either. They told me to just keep them and if I wanted they would do a quality check before shipping they did it to make sure everything was correct. Best customer service I have ever seen. Thank you.

Tip for consumers:
If you do have a problem email customer service. They are great

Products used:
Ice packs. They are the best I have ever bought

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbies1385
1 review
0 helpful votes
December 24th, 2022
Verified purchase

I ordered a custom rug for my sons store. They said it would be shipped in 7 business days. Well, I got it in 5! Very happy and just in time for Christmas. Customer service was excellent. I gave it 5 stars because I was super happy about everything. For the money, the product could have been a little better quality though. It's pretty thin but I'm overall happy.

Thumbnail of user sylviay38
1 review
1 helpful vote
July 2nd, 2022

I order my large boxes 50x20x8 to ship guitars from this company, and boxes are not only delivered in perfect condition, but structurally strong enough to hold guitar and packaging with no problems. I've shipped about 45 guitars to various buyers and never had a problem. Definitely recommend Uline, aside from quality boxes, their prices are the best.

Tip for consumers:
Order in bulk as save money on shipping.

Products used:
Guitar boxes sized 50x20x8 from Uline.

Service
Value
Shipping
Quality
Thumbnail of user joshuap710
4 reviews
0 helpful votes
May 16th, 2023

I recently made a purchase from this company for essential items to enhance my garden, and I must say, I was thoroughly satisfied with the entire experience. First and foremost, the delivery was incredibly prompt, exceeding my expectations. I received my order in no time, allowing me to start working on my garden right away.

The quality of the products I received was top-notch. Each item was carefully packaged and arrived in excellent condition. It was evident that the company pays attention to detail and ensures that their customers receive only the best. The tools and equipment I purchased were sturdy, durable, and designed with practicality in mind.

What impressed me the most was the outstanding customer service. The company's representatives were friendly, knowledgeable, and eager to assist. They promptly answered all my queries, providing helpful advice and recommendations based on my specific gardening needs. It truly made the purchasing process smooth and enjoyable.

As I started using the items in my garden, I noticed how they significantly contributed to its improvement. From planting new flowers to maintaining the existing landscape, these products proved to be essential in achieving the desired results. They were efficient, user-friendly, and made the whole gardening experience much more enjoyable.

Overall, I am highly satisfied with my purchase from this company. The combination of fast delivery, exceptional product quality, and excellent customer service surpassed my expectations. I would not hesitate to recommend them to fellow garden enthusiasts who are looking for reliable and top-quality gardening supplies.

Thumbnail of user friederiket1
2 reviews
0 helpful votes
September 8th, 2022

I ordered from Uline a few times (a hard surfaced chair mat for my home office and twice plastic jars with lids). These products are great, service was excellent and delivery time amazingly fast. I can only recommend Uline. So far I have no complaints whatsoever. I will definitely order from them again.

Tip for consumers:
Good products, good service and great delivery time.

Products used:
Office chair mat, plastic jars for household - twice

Service
Value
Shipping
Quality
Thumbnail of user veronicad409
1 review
0 helpful votes
February 11th, 2022
Verified purchase

I have made multiple purchases from Uline over the years of boxes and other shipping supplies. More recently I've been purchasing shelving, storage carts, organizing bins, and various packaging supplies from Uline and I am THRILLED with the quality every single time. The shelves and carts are extremely durable and not terribly difficult to put together. I always receive everything that I ordered and everything is brand new quality, no dents or marks on the packing supplies. I also found out that Uline offers free gifts for certain purchase amounts, I got the camping chair/cooler and was shocked at the high quality of the free gift!

I have called Uline a couple of times about orders or for information and a real person answers the phone within just a couple of rings and they are always helpful and prompt. Delivery is quick and seamless. Uline is a company that really appreciates their customers and has business solutions for ALL business sizes, and they also have wonderful products for home storage use as well. I highly recommend them!

Tip for consumers:
I do wish I would have known about the freebies and the clearance section on previous orders, so I would recommend checking those pages!

Products used:
Metal shelves with plastic storage bins, metal rolling cart with plastic bins, stacking plastic bins, shipping boxes of various sizes

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardv760
1 review
1 helpful vote
December 15th, 2021
Verified purchase

I have purchased product from Uline for my two restaurants several times over the past few year and received excellent service each and every time. I don't understand how some f the reviews people post are even possible.

I just installed two storage cages that were delivered on time (3 days) and in great shape to replace units purchase from Grainger that took 6 weeks to get here and were damaged. Grainger told me another 6 weeks to get the Hallowell cages. ULINE is the way to go!

Tip for consumers:
Low shipping rates compared to others. Usually have product that they say they do.

Products used:
Storage lockers/cages

Service
Value
Shipping
Quality
Thumbnail of user larryt498
1 review
0 helpful votes
January 22nd, 2022

I recently ordered a Gamma Seal screw top lid for a 2 gallon bucket online from Uline. It turned out that I wasn't able to use it because it didn't fit the bucket I had nor ones I tried at other stores. Uline's customer service is available 24/7 every day of the year. I called their customer service late on a Friday. The person who took my call, looked up the specific item I had purchased, found the necessary spec's for the bucket the lid would fit and emailed them to me. She was patient, courteous and helpful. I still wasn't able to find the right bucket in stores near me. Uline sells the correct bucket, but only in minimum quantities of 5. I emailed them asking if I could buy a single bucket. Within minutes I received a phone call from customer service. They were not able to sell me a single bucket, but they very willingly offered to just re-imburse me for what I paid for the lid without even shipping it back to them.
I could not ask for better customer service and appreciate how they treated me.
On a separate note, I am a retired science and woodshop teacher. When I was teaching I occasionally purchased products from Uline for my science labs and shop classes and was always pleased with the high quality of their products.

Thumbnail of user scottg1677
1 review
0 helpful votes
December 15th, 2022
Verified purchase

Lighting fast shipping and 100% accurate every single time. We have been with Uline for over five years and never had one issue, not one. We will never leave this company.

Products used:
All shipping supplies.

Service
Value
Shipping
Returns
Quality
Thumbnail of user da301
1 review
1 helpful vote
February 10th, 2021

Items arrive insanely fast. So many made in USA products. Great company with great values! Somewhere you can be proud to support.

Products used:
Bags, carts, totes

Service
Value
Shipping
Quality
Thumbnail of user michelles1229
1 review
2 helpful votes
April 29th, 2020

I run a very small online shop managed by just 3 people and doing roughly 300-500 sales a year. I purchase all my boxes, bubble mailers, bubble wrap and sticky shipping labels from Uline and cannot believe how I've cut cost over purchasing these items from big box stores. For basic shipping supplies that I go through quickly I cannot beat Uline. I can purchase large cases that last me a couple months and not have to worry about a local store having it in stock when I need to send something as they frequently don't!

Thumbnail of user rscotth
1 review
1 helpful vote
June 15th, 2020

I just wanted to take a moment to say how much I appreciate Uline from A-Z. I ordered my new L-shaped, stand-up desk on Thursday around 4pm. It was delivered to my home on Friday at 11:00am the next day.
I already had my handyman scheduled to come put it together on Saturday. Few hours and it is complete!
There were no missing parts, no damage, exactly what I ordered. Life is GOOD!
Thank you, Uline, for truly awesome service. It took me less than 15-mintutes to order this via phone with a real person. I am one happy camper and love this new desk.

Tip for consumers:
Perfect desk for standing up or sitting down. Perfect L-shape and size. Very quiet motor. Strong sturdy desk.

Products used:
Adjustable Height L-Desk - 72 x 72", Mahogany

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelicaj30
1 review
0 helpful votes
May 16th, 2021

This place is awesome, had my order within 2 days, one chair had an issue the customer service person, Jessica, was absolutely awesome fixed the issue and I ordered more!

Thumbnail of user brians1494
1 review
1 helpful vote
October 2nd, 2020

I have repeatedly ordered the same product 8oz plastic jars with lids. These are excellat products and worth every penny. The second time I never received the shipment, turns out the courier left it in my lobby and someone stole it. They credited me right away and shipped me out a replacement. Excellant customer service.

Thumbnail of user isabellac46
1 review
0 helpful votes
March 4th, 2020

I had a defective product and submitted a Return Request. Within minutes they replied stating they'd replace the product free of charge and it was delivered the next day. EXTREMELY great customer service. Will be a repeat customer for sure. Fast, fair and effective.

Thumbnail of user nancym1163
3 reviews
0 helpful votes
May 2nd, 2020

I am a residential customer, having some new windows put in and want to put up tarps for dust control. I was going to order online but decided to call and see If there would be a ship Delay due to Covid. The pleasant rep told me I'd have the tarps in a day or 2, then offered to put the order through for me. I did and the order arrived next day. It was super service. Then from the confirmation email I was able to go to my account, and since I hadn't created a password yet, I clicked forgot password and it led me to the create password page. It was super easy, very intuitive, the website did exactly what you would think it should do. That hardly ever happens! I am very happy with my tarps, half the price of the local big box hardware stores. I want to remember this site!

Thumbnail of user kerryc147
1 review
1 helpful vote
March 27th, 2019

I had a wonderful experience dealing with this company and I have made them my new source for all my shopping supplies. I would give them a 10 out 10. From customer service straight on down to packaging and delivery. I would definitely recommend them. Check out www.POZITIVEPALZ.com

Thumbnail of user maverickz3
2 reviews
1 helpful vote
January 30th, 2019

I don't know why it is rated 1 star but my expereince with them was amazing. Received the tap and boxes on time. Quality was amazing.

Thumbnail of user billf169
2 reviews
1 helpful vote
August 11th, 2018

We use Uline to purchase all of our shipping supplies. They have everything that we need to make our shipping products look professional. I just wish they would stop sending me a catalog every other month. LOL

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Uline stocks over 34,000 shipping boxes, packing materials and mailing supplies. Same day shipping for cardboard shipping boxes, plastic bags, janitorial, retail and shipping supplies.

How do I know I can trust these reviews about Uline?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Uline?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business