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Ruined a Christmas present last year. Purchased a bottle of expensive champagne, vintage the same year our son was born. Received one 4 years younger, a lesser vintage and around £40 cheaper. NO REPLY from the company despite several emails. Phone just rings or engaged, no one answers.
Eventually left a review, to which they responded as I would expect, apart from suggesting it was normal business to supply 'alternative' products if not in stock (BTW, still selling the older vintage online even today!). Contacted them on the details supplied, NO REPLY! This company should not be allowed to trade and I would urge anyone thinking of using them to go elsewhere.
Tip for consumers:
No customer service
No guarantees you'll receive what you ordered
No comeback with paypal (clearly a big user of paypal)
Products used:
Purchased a bottle of 2008 vintage champagne. Received a 2012 bottle.
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