• CeX UK

CeX UK

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Overview

CeX UK has a rating of 1.2 stars from 271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CeX UK most frequently mention customer service, second hand, and phone number problems. CeX UK ranks 872nd among Gaming sites.

  • Service
    99
  • Value
    96
  • Shipping
    77
  • Returns
    83
  • Quality
    88
Positive reviews (last 12 months): 2.9%
Positive
1
Neutral
0
Negative
33
31
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Manager refused refund and referred me to on-line customer services even though it was their error.
How would you rate CeX UK?
Top Positive Review

“Shop and service”

Jan H.
5/20/22

I'm fun of retro gaming so I use to sell and buy Gameboy games from Cex shop and I'm very satisfied with their professional service. Whatever I order is usually dispatched within one day and if some problem comes up I just pop up in shop and they resolve it. I recommend.

Top Critical Review

“Avoid these at all costs!”

Parardice F.
3/10/24

Never again first purchase dirty scammers cancelled no explanations, Say there products don't come with chargers hoe the hell can you use the appliance! Avoid at all costs

Reviews (271)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62)
Thumbnail of user janh529
1 review
1 helpful vote
May 20th, 2022
Verified purchase

I'm fun of retro gaming so I use to sell and buy Gameboy games from Cex shop and I'm very satisfied with their professional service. Whatever I order is usually dispatched within one day and if some problem comes up I just pop up in shop and they resolve it. I recommend.

Thumbnail of user jamesg3201
1 review
0 helpful votes
November 25th, 2022
Verified purchase

I'm so happy with ordering through Cex. I ordered a Bluetooth speaker, it arrived quickly, well packaged, in perfect condition and half charged. I was able to take it out of the box, and use it straight away.

Tip for consumers:
I read the description and was pleased with what I read, so I ordered. Very happy.

Products used:
Bluetooth speaker

Service
Value
Shipping
Quality
Thumbnail of user beatab22
1 review
0 helpful votes
August 11th, 2022
Verified purchase

I went to the Canterbury shop, got served straight away by a very helpful staff member. Although I couldn't find all that I needed, I was suggested another store that could possible have what I needed. Very pleasant young man I didn't get his name but his staff number is *******

Products used:
HDMI cable 1.2m

Service
Value
Quality
Thumbnail of user carlh88
1 review
0 helpful votes
February 26th, 2018

Some of the best first line service Ive received. Phil (Guildford Manager) was exceptionally helpful following a troubled bitcoin transaction. Definitely recommend. Thanks

Thumbnail of user ethanf34
1 review
11 helpful votes
April 18th, 2019

I was looking online, for cheap games for my Xbox 360 as I can't affors much as I'm only 12 but I got 7 really cool but the coolest game is definitely WWE which was 3 pounds and I got all the games with my Mum games for about 20 pounds and it's amazing CEX is such an amazing business and has really helped me and I will probably come back soon as I need a upgrade.
Thanks Ethan Franklin.

Thumbnail of user lewisc33
1 review
2 helpful votes
April 16th, 2018

I can't believe how many people compare CEX to being worse than Hell! The store is very helpful and, although the prices can differ, the games are almost always fully functional. Thanks CEX. You make my day when I'm out in town. Do not listen to those 1-star raters. They are completely wrong about you, CEX.

Thumbnail of user ronanw16
1 review
0 helpful votes
May 28th, 2022

I enjoyed my product it was really good i hope they do more games to keep us entained i enjoyed it very well

Thumbnail of user debc37
1 review
2 helpful votes
March 30th, 2017

I went through website selling half my DVD collection (keeping my favourites). I don't use them and thought why have them cluttering the place up. The site is easy to use.

I chose to receive payment via voucher as I had in mind to purchase 2 Google Chromecasts from them with the proceeds of the DVDs.

I packed up and posted them on the Tuesday (sent them via Collect and Plus) and received the voucher Sunday evening. I received emails letting me know they'd received the DVDs and when they had finished testing them. I also had prompt replies to a couple of questions I had regarding the transaction.

I purchased 2 x C ratings' of Google Chromecast, as the previous reviews of C graded items were good. I wasn't disappointed.

I think 1 product came with original cables and neither had original packaging, which didn't bother me in the slightest. Other than that, they're in mint condition and work brilliantly.

I can now use my TV more than my laptop or phone, as I can now "cast" everything to the TV.

UPDATE: I've been that impressed, that I've now packaged up all my remaining DVDs and sent them off too. I'm embracing the digital world. Now that I have Chromecasts, DVDs really aren't needed.

I was very impatient with them, yet they were professional, polite and patient with me over a query I had. I really can't fault them.

Tip for consumers:
Allow 48 hours for queries (unlike me who expected immediate response) they will answer you, they will help you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cameronm49
1 review
3 helpful votes
May 1st, 2017

CEX has never let me down ever... it has the friendleist staff who will always help you make the right decisions on consols E. T. C. They also have a huge variaty of games from brand new to the timeless classics it all so has dvds i hugely admire the concept of CEX it is efectivly a black market for gamers of all genres and has exilent choice and i have never been let down or dissipointed when visiting CEX and it desevres more than its current rating so if u go out to buy or sell games CEX is definetly the place to go

Thumbnail of user francoisep1
1 review
0 helpful votes
May 31st, 2019

After an error at a shop, customer services did their upmost to resolve the problem and made sure I had the correct items, thank you so much for resolving the issue without any problems

Thumbnail of user andrews175
1 review
0 helpful votes
January 2nd, 2016

I bought some games out of Cex. Staff Kyle R from Sunderland high street, I love Cex

Thumbnail of user adriano25
1 review
0 helpful votes
Thumbnail of user samk70
8 reviews
192 helpful votes
December 21st, 2015

Will first time ordering from hear but it was easy to do and my game was in great shape so ya i would order again from cex and i would say to anyone that is thinking of ordering just give it a go i think you will be happy to see how easy it is and how fast you get your games too.

Thumbnail of user zoeb8
1 review
0 helpful votes
December 20th, 2015
Thumbnail of user fabianb31
1 review
1 helpful vote
January 26th, 2016

Bueno volveré a ir

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About the business

Hello, we're CeX. Buy, sell & donate phones, games, movies, computing kit & gadgets. Find your nearest CeX www.webuy.com/stores

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