I had found an archive hosted on UberUpload that I was interested in downloading. As usual, I tried the free links first only to find that the speeds were poor and the downloads kept dropping out after approximately half way through.

I was sucked in by the advertising that promised unlimited download speeds and bandwidth, and signed up for a so-called "premium" account with the 1 month deal for $11.99.

Unfortunately, the service didn't improve and the speeds continued to be unusable, with a 1gb file estimated to take 2 days to download - and that was only when the connection actually succeeded, as I was more often provided with "download quota exceeded" errors when initiating the download.

I tried logged out and back in. I tried clearing my cache. I tried using a download manager. Nothing made any difference.

I sent the helpdesk a message which, 2 days later still has not replied.

I found a representative on Reddit (/u/UberUpload) and this guy actually responded. However, it quickly became clear that this person wasn't the most honest.

First he/she claimed that everything was fine on the site and there were no problems. Apparently they tried logging in as me and were getting uncapped 20mbit/s.

When I provided a screenshot of my download progressing at 5kbit/s, they said it must be my connection - despite the fact that I had already told them that I had ruled out my connection. So I provided another screenshot showing a download from another site at just under 80mbit/s.

This representative then claimed to have found a problem on the site which they had reported, and said I could either have a refund or wait for the problem to be resolved and that I would receive a week's free service in compentation.

By this time I was done with the site. Not only was the service terrible but I felt I couldn't believe a word this representative was saying. So I chose the refund.

I have not heard anything from the representative since - not even despite having sent them additional messages. I have received no refund.

I've opened a claim on PayPal and am now posting reviews on this unprofessional, amateurish company and their inferior services. Avoid. Use an alternative.