• Uber

Uber

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Overview

Uber has a rating of 1.63 stars from 1,872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber most frequently mention customer service, credit card, and phone number problems. Uber ranks 15th among Car Sharing sites.

  • Service
    396
  • Value
    358
  • Shipping
    152
  • Returns
    173
  • Quality
    297
Positive reviews (last 12 months): 5.7%
Positive
14
Neutral
2
Negative
231
251
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service for charging an arm and a leg.
  • UBER fraudently charged my USAA credit card 20 euros (21.76 USD) on a 53.67 euro ride for a tip I didnt leave!
How would you rate Uber?
Top Positive Review

“Uber delivery”

Nino Z.
1/12/24

This review is aimed at Uber drivers and I give you the alert to pay attention to the big scam that I just realized as an Uber Eat driver: When the call for a delivery appears on your screen, the rate that you are going to earn appears on your screen. You do the work of picking up the food and dropping it off at the customer's address. A few days ago I realized (I had not paid attention before and had trusted the application) but I was surprised that all the deliveries I made in three days were half and less than half of what was offered, example: a delivery of $7.28 I received $3.08, another of $9.00 I only received $3.5, so after more than 13 miles and tolls my "earning" would be $2.00, which does not pay for a gallon of gasoline, when I call Uber help regardless of transfer me to more than 4 people and more than 2 hrs, their give me different explanations such as: the client did not give you or regretted the tip; something false since that voluntary amount is after delivery and depends on how you have done your work. Drivers, check and if someone else is happening to you, make your defenses and make it public since if we multiply these "differences" in the amounts offered and that are charged to users, the theft or scam amounts to billions of additional dollars that Uber makes its drivers… be careful

Top Critical Review

“An outstanding balance”

Jing Z.
2/6/24

Uber somehow decided that I didn't pay €41 for the trip I took a year ago, but I did pay for it after I sent help request five times, finally one of the agents said yes it's paid, but they never removed the outstanding balance. Yesterday I sent another request, explaining the situation, they didn't even really read my email Then said you have to pay that €41 house and there's no phone that I can call everything is online, horrible horrible

Reviews (1,872)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (247) credit card (97) phone number (53) cancellation fee (56) bank account (21)
Thumbnail of user ahront
4 reviews
5 helpful votes
November 13th, 2020

Usually Reliable, and can get a ride fast anywhere and for a reasonable price. But sometimes there may be hiccups, for example one time the driver was not wearing a mask and another time they canceled on me and I was still charged a cancellation fee. But overall would recommend.

Thumbnail of user bretthallettawtgb
6 reviews
0 helpful votes
March 22nd, 2024

Uber is a great way to get around the city. They have a convenient app, fast cars, and polite drivers. Sometimes prices can be high during peak demand

Thumbnail of user vsquared7003
1 review
0 helpful votes
November 1st, 2023

Today I called to complain to Uber about yuber service about a previous complaint. I had registered for the driver and they were supposed to respond in sixth to 12 hours. And when I contacted yuber to complain about their Uber. No help pin thirty hours with no reply What's my opinion that is? A tip was to avoid the complaint about uber help being no help. Then pretend that he was going to help me with an issue that he's not allowed to help with what to spend submitted, they're out loud. So I had to force him to address the Uber. No help witch resulted again. Talking in circles in Bill Clinton, bill clintoning everything. Then telling me to somebody would be in contact. It's also my belief that these 6 to 12 hours. C*** is just to hope that you will forget about your complaint and go away and leave you for a loan for their press. Pour won't get worse. It really seems like they don't want you to follow app on their lack of follow app and that they will go out of their way to make it impossible to follow-up.

Thumbnail of user cookiej2
5 reviews
0 helpful votes
December 17th, 2019

I think I summed it up in my title. I like the service, the safety drive insurance policy makes you feel really confident, but the rates. I mean you are not being exposed by bad customer service or potential dangers of driving a cab, but still the idea of Uber was to get a lower rate than a taxi ride, right?

Thumbnail of user gkanatsiou
2 reviews
1 helpful vote
September 7th, 2023

After a conversation I did get my money back.
I am very happy with results!
Money is returned in my card!

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Value
Shipping
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Thumbnail of user estelleb31
2 reviews
0 helpful votes
October 15th, 2021

Great service. The prices are surprisingly very affordable. Drivers arrive quickly and cars are neat. Would recommend.

Service
Value
Quality
Thumbnail of user ricardot82
1 review
0 helpful votes
September 27th, 2021

Uber eat have a great opportunity for everyone who will like to try a good relaxing Jobs, safety first.

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Value
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Thumbnail of user samars7
3 reviews
0 helpful votes
May 22nd, 2019

Overall a very marvellous travelling facility, with uptodate vehicles and decent partners. Really helping a lot of people on daily basis by saving them from headache of wandering in the streets for taxis and bargaining with the illiterate drivers. Thumbs up

Thumbnail of user jasond738
6 reviews
1 helpful vote
February 12th, 2021

Driver picked me up at the airport on time. Love the app, it shows great details on drivers ETA. I also like the no tip concept.

Thumbnail of user kimh577
1 review
0 helpful votes
March 18th, 2020

Ok so I schedule my very first uber ride a week in advance becuz they offer this service and I like doing things in advance if possible. Scheduled a 3:30 am ride to the airport, so 3 am rolls around and decided I better check in again cuz no one wants to arrive late and miss there flight... so I decided to call an uber customer service rep and ask about my pre scheduled ride... lol first joke I speak English, they speak in tungs so I hang up on them and call back for the second joke, they also speak a foreign language and they dont understand English I hang up again so now its close to 3:30 am and I went ahead scheduled another pick up and what pops up on every car they offer... No available cars at this time... so they wint tell you in advance that no one from uber is coming for you... I wint call them again

Thumbnail of user ericaw68
2 reviews
3 helpful votes
July 6th, 2018

I've heard and read plenty of complaints against Uber. Personally I haven't experienced any serious issues, and the minor ones I encounter are usually resolved promptly. That aside, Uber remains one of my favorite apps ever. The convenience it provides is heavenly.

Thumbnail of user robw433
4 reviews
1 helpful vote
September 6th, 2022

Finding out why an account has been deactivated or how to reactivate it might be challenging at times. However, there are a few main reasons for account deactivation. But the main reason why Uber deactivates drivers is if the driver is violating community guidelines. If you have issues with deactivation, speak to cyberianx on telegram for a possible reactivation

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarac195
3 reviews
2 helpful votes
February 27th, 2019

I don't like taxi, but I trust only this company. The price is ok and their drivers are always polite.

Thumbnail of user timothyd103
1 review
0 helpful votes
April 7th, 2019

The drivers around nyc are awesome! The service of the app is very decent but still its not the perfect app out there...

Thumbnail of user jayb271
4 reviews
6 helpful votes
December 24th, 2018

So apart from some miscommunications with my captains a couple of times, it has always been a fair bit of help. Wonder if they can work up their discount game a little more. Great vehicles most of the times though. All in all, a "yes" for me.

Thumbnail of user sekiop
3 reviews
0 helpful votes
April 1st, 2019

I used Uber in 3 countries recently and service was totally good. They should work a bit their customer relationship

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
November 30th, 2018

... but it is not Lyft. Lyft pays better and quicker. I am trying to change up my driving profile and they hassle you with constant emails.

Thumbnail of user kevinr85
1 review
6 helpful votes
March 5th, 2016

Worst company to work for lets say you get a minimum fare in N. J. which is $5.60 Uber automatically takes a $1.60 for safe trip why they take this when your the driver providing the safe trip now where down to $4 then they take there 25% now we have a whopping $3 deduct your gas, car payments & insurance you might be left with $2 so your putting your car on the road and the only people making money is Uber, at your expense stay away go work in Burger King or Mc Donalds you will be financially better of.

Thumbnail of user barryp30
1 review
2 helpful votes
July 14th, 2017

I booked a ride the night before for 5:30am. The driver called at 5:30am and asked me to get another driver, "You are too far away". There was no other driver so I missed my airport bus and had to take Uber to the airport 30 minutes later. Cost me an extra $45 which Uber refused to pay.
This is my first disappoint with Uber.

Thumbnail of user matthewb79
1 review
1 helpful vote
January 2nd, 2016

Uber makes riders aware of high rates on Days with demands. It doesn't have flat rates like some taxis and most drivers know what they're doing. If a normal fare of $20 is suddenly $160, it's because of demand to use the service. Taxis gouge rates on New Years Eve and other major holidays too.

Thumbnail of user liamh24
3 reviews
0 helpful votes
January 18th, 2021

I used Uber couple times and can say they`re rather good. The app is quite convenient and so far I dint have problems on finding the driver.

Thumbnail of user marks351
1 review
10 helpful votes
March 15th, 2016

I've been driving and riding with Uber for 3 months and I have completed about 500 trips. Overall, my experience has been very good. I don't like Uber's rating system... which allows angry, depressed, and drunk people an opportunity to rate you poorly. The pay is crappy. Net of expenses I might make minimum wage. My last trip was 3.2 miles, 10 minutes. I made 5.18. I have done 5 trips in Boise, been online 5.5 hrs. And made 23.48. (Tues) That's it.

That's the downside. The upside is that I work when I want with no micro manager looking over me. 95% of the passengers are excellent, decent people. It's always the 5% that cause all of the problems. Vaping, sneaking drinks in the car, screaming and yelling. I had a kid call me a cracker. So there's always that.

I read a lot of the reviews on this page. Some ring true, some I think are complete BS. The passengers I talk to (virtually all of them) love Uber. One guy told me he cannot afford to own a car- he simply Ubers everywhere and saves the expense. He uses Uber 40 times a month which costs him 200-250 or about half the cost of a car, insurance, gas, and oil.

There is nothing wrong with Uber. It's just another capitalistic, greedy corporation which is going to try and sweep every last crumb off the table. This should be nothing new to drivers and riders who have lived in America the last 40 years.

Thumbnail of user henryv9
3 reviews
1 helpful vote
May 14th, 2017

As a transportation planner the Uber business service comes in handy. The issue is that not everything is the same. Some vehicles are new and some drivers are great then some vehicles are old or drivers get lost. But this is part of the experience

Thumbnail of user bradh35
1 review
4 helpful votes
November 6th, 2015

Here are issues not all know the average pay for a driver who drives 600 miles a week is less then you think works out to be $400.00 a week after taxes insurance fuel net is $85.00 a week Break down the price for a trip of 4 miles safe ride fee $1.75 to uber provides nothing for the driver trip is $4.00-$1.75-20%= $2.40 to the driver so stop complaining and start hearing. The Driver app does not work for a tech company there not very smart. Learn

Thumbnail of user mv42
2 reviews
0 helpful votes
September 26th, 2016

I love Uber and it has it made it really convenient to get around. My only issue is their receipts are like 4 pages long. It is not necessary. I travel for business and we need to expense these. Can't they make them one page please!?!?!?

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