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  • TygerPipes

Overview

TygerPipes has a rating of 4.31 stars from 54 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TygerPipes most frequently mention customer service. TygerPipes ranks 1st among Cigarettes sites.

What reviewers want you to know

Positive highlights

  • Have been doing business with tygerpipes for years and have always gotten great deals and good customer service.

Critical highlights

No critical highlights yet

How would you rate TygerPipes?
Top Positive Review

“Exellent!”

Bernard K.
8/22/14

Exellent! My package arrived on time, in good condition. That's the only site I'm going to use from now on!

Top Critical Review

“Tygerpipes does not seem to be shipping cigarettes...”

John T.
9/21/13

Tygerpipes does not seem to be shipping cigarettes anymore, now only taking money. It has been 15 days since I made payment and not a word from their company. Jeffrey, if you want me to revise this review, you can e-mail me back on order # 51251. A pity really, as I used to buy a ton from them and the company was great, but now they seem to just be taking money and not shipping anything!

Reviews (54)

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Reviews that mention popular keywords

customer service (14)
Thumbnail of user bernardk9
2 reviews
25 helpful votes
August 22nd, 2014

Exellent! My package arrived on time, in good condition. That's the only site I'm going to use from now on!

Thumbnail of user johnt123
0 reviews
3 helpful votes
September 21st, 2013

Tygerpipes does not seem to be shipping cigarettes anymore, now only taking money. It has been 15 days since I made payment and not a word from their company. Jeffrey, if you want me to revise this review, you can e-mail me back on order # *******. A pity really, as I used to buy a ton from them and the company was great, but now they seem to just be taking money and not shipping anything!

Thumbnail of user rickt19
0 reviews
1 helpful vote
August 6th, 2014

I've been purchasing cigarettes from TygerPipes for over a year now and they have been very reliable and Jeffrey's communication has been excellent! I highly recommend them!

Thumbnail of user francoisc
0 reviews
0 helpful votes
June 13th, 2012

Jeffrey was kind with me and fulfilled every one of my requests, be a bit patient: Jeffrey allways reply within 3 or 4 days. Jeffrey understood very well the issues with the canadian customs I went trough and helped at detailing the invoice declaration bills. The cigarettes I received are outstanding ZNH RED SUN.
Much much more better quality than canadian cigarettes!
Salutations de la province du Quebec.

Thumbnail of user abin2
0 reviews
1 helpful vote
November 18th, 2014

I was truly hesitant about ordering from this site based on the negative reviews it has. So I e-mailed them and received a response in less than 2 days. I later made my order and received it in less than a month. I am a customer in the U.S.A. and I was very pleased with this website and their customer service. I recommend it to anyone who is interested!

Thumbnail of user chriso1
654 reviews
3,551 helpful votes
October 6th, 2009

A word in the ear of Jeffrey, the owner of this site: please, don't bribe your customers to give you good reviews on SiteJabber:

" If you are a satisfied customer, please take a moment to write a review at www.sitejabber.com. If we see your review on their site, we will give you a free pack of cigs with your next order as a thank you present."

Tut tut. I imagine other SiteJabber reviewers may have somewhat negative opinions about that. Pity, because if you can get past the harm done by people who promote cigarettes, the site is kind of interesting in a morbid sort of way. And I've yet to see a Chairman Mao messenger bag anywhere else.

But at the time of writing, expect a rush of "I love tygerpipes.com, please may I have my free ciggies now?" reviews.

Thumbnail of user martinc32
0 reviews
0 helpful votes
January 31st, 2014

Used them several times to ship to USA Slow very slow takes about 3 weeks to get your product and difficult to contact They do not answer phone/e mail But... the product they send is in good shape and fairly cheap

Thumbnail of user philt4
1 review
1 helpful vote
April 25th, 2012

After reading the different comments on this site, i was a bit skeptical about when i would receive my shipment. I decided to e-mail Jeff and his response time was very quick, after my shipment was shipped out he immediately e-mailed me a confirmation number. Although the site said i should receive my shipment anywhere from 10-15 days, it only took 5 days. This is a business worth purchasing from, they are quick and reliable. I highly recommend buying from tygerpipes.com.

Thumbnail of user phillipw7
0 reviews
1 helpful vote
February 4th, 2013

Well worth the anxiety of website being fake. Received two orders and third was shipped out same day. Very pleased with Tygerpipes.com and can't wait until the panda brand cigs get here. Will be ordering again someday. All the best, Phillip.

Thumbnail of user dianat1
0 reviews
2 helpful votes
March 15th, 2012

THIS SITE IS A SCAM. It's been 2 months since I placed my order, and they guaranteed it would come within 18-25 days. I've made several calls and emails and they don't return/respond to any of them.

Thumbnail of user kimberlyb4
0 reviews
2 helpful votes
November 10th, 2012

I started buying cigarettes here from 2011. From the first time I did any business until now, I always get good service. The quality of cigarettes is very good and I like the pictures, colors and little stories. I will continue to be a Chinese cigarette smoker. I live alone and really enjoy smoking, since Hawaii has been so ridiculous its been hard to roll my own cigarettes. Thank You Jeffery and tigerpipes you have been a true friend. Bye bye and aloha- from kimberly bryant maui

Thumbnail of user pierreg2
0 reviews
0 helpful votes
November 5th, 2011

I am very happy with tygerpipes.com. My orders always shipped. Once a parcel did not arrive to me, lost or stolen along the way: I said it to Jeffrey and tygerpipes.com sent me another package to replace it.
Sometimes you have to order well in advance. To arrive in France, a parcel takes 8 days, but it may happen that this period is longer because of a vacation.
I am very pleased with tygerpipes.com and I am a regular customer.

Thumbnail of user zxczxc
0 reviews
2 helpful votes
June 6th, 2011

I placed an an order last week, and Jeffrey doesnt even reply to any emails or phones calls. Never ships items. Horrible customers service. I believe it's a scam. Everyone, please do not order from tygerpipes.com.

Thumbnail of user chrisw15
0 reviews
0 helpful votes
January 11th, 2012

I have placed two orders so far without any problems. Great customer service. Quick order processing and shipping. I received both orders within ten days. I will be ordering regularly and recomending the site to others. I wish i found the site sooner. It has saved my alot of money. I love it. I live in Canada and cigs are very expensive here. Thanks again.
Chris

Thumbnail of user nathaniels1
0 reviews
0 helpful votes
May 11th, 2012

Pretty quick response from the owner about a billing error. Resolution was solved quickly and efficiently, and the order shipped right away. Just gotta wait for it to come in. Dunno why people are complaining about his promptitude. It was pretty good in my experience. I will definitely recommend this site and probably use it again in the future.

Thumbnail of user nathank23
2 reviews
1 helpful vote
July 11th, 2014

I was charged twice since March 27th and didn't get anything until now. If you give them e-check number, they will take your money without inform you. They don't return your money. I feel I was cheated.
There is but little hope, if I receive my orders, i will came back and let you guys know(June 17).
--------------------
I received my orders finally this week(July 10), so I come here again to tell you. Order staff from this website, you should keep tracking your orders and keep telling them if you didn't receive your orders. Their response is really slow but they are not cheaters.

Thumbnail of user ericm14
0 reviews
4 helpful votes
April 5th, 2012

I wasnt sure what to expect from tygerpipes after reading some bad reviews but after my experience, I have to agree with every good review. My experience was pleasant all around. I emailed Jeffrey asking how long my shipment would take for me to receive it and he said it would take 15 to 25 days and I received my order on the 15th day after it was shipped. My order was correct and I am very pleased with the smokes!

I give Jeffrey and tygerpipes an A+ for great customer service, fast shipping, and great pricing! I will definitely order again!

Thumbnail of user robertr32
0 reviews
0 helpful votes
September 21st, 2012

I placed a order for 136.00 Have not received. They do not answer their email.

Thumbnail of user patrickk2
0 reviews
0 helpful votes
February 20th, 2011

I have nothing but good things to say about this site. They are honest and straight forward. They will let you know if there will be delays or not before you finish ordering. I have ordered my fare share of cartons from this site and have yet to find one i didn't like. The variety is awesome. I have personally recommended this site to at least 5 different people within the last 2 weeks. I also recomend this site to anyone looking for good cigarettes.

Thumbnail of user dimiterm
0 reviews
0 helpful votes
December 2nd, 2010

I have used this company for over 5 years.
Always late with the "expedited" orders: EMS 12 Day/ With Tracking.
Never answer e-mails for DAYS.
Why still with them? - Well, still have the hope that it could change but that is the last time!
If anyone else wants to take chances; you're for a treat!

My last order is delayed with over a MONTH now and no one is even answering my e-mails... And I am still waiting!?

Order number: *******
Order status: Submitted
Order date: Aug 17,2015

Thumbnail of user joshh42
0 reviews
0 helpful votes
April 23rd, 2013

Been excellent best person by smokes off by far love your work

Thumbnail of user kesaiw
0 reviews
0 helpful votes
April 16th, 2012

I ordered more than 3 times, and find some problems. If you just order 1 carton, it's cool, and usually the cigarettes could come on the permised time. But if you order three or more, you are in trouble. I ordered three cartons together on Dec last year from China. I check the track number, they still stay at China on Feb this year. The worst problem is on March, he email me that customs turn it back. LOL... However, without this website, where we can buy it? LOL

Thumbnail of user karens13
0 reviews
0 helpful votes
May 18th, 2011

I had an awesome experience with Tygerpipes, my order arrived all the way to New Zealand in reasonable time 15 days total from the day I ordered. Excellent prices and great communication and customer service. I'll definately be back for more.

Thumbnail of user melanied2
0 reviews
0 helpful votes
September 5th, 2012

I've been ordering from tygerpipes for over a year now and have never had any issues with them except for a small problem with shipping they seem to currently be having, i don't even think the black devils i ordered on 8/15 have been shipped yet and it's somewhat difficult to get in touch with somebody about it. Aside from that, no problems, i recommend tygerpipes to anybody :)

Thumbnail of user ronnier2
0 reviews
0 helpful votes
March 28th, 2012

When I made my order I got an email from Jeffrey regarding they cannot ship the order to a shipping address which is different with the billing address. After the conversation Jeffrey agreed to ship the order to my new address and the problem was solved. Great service!

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