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TwinklensReviews 1,215

4.6

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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Texas
1 review
0 helpful votes
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Happy
October 28, 2022

Shipping is fast love the price and contacts feels normal in my eyes so that's a plus for me

Date of experience: October 28, 2022
North Carolina
1 review
0 helpful votes
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Satisfied
October 27, 2022

Super fast and fixed my problem without any issues

Date of experience: October 27, 2022
Oklahoma
1 review
0 helpful votes
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! DO NOT ORDER FROM THEM!
November 26, 2022

I placed an order Oct 11th that should have been at my house by maybe the 18th. Its the 27th and they still haven't even shipped it out. I have contacted their support team and they are NOT helpful whatsoever and lied to me about where my package was. I reached out to USPS support and was told by them that Twinklens hasnt shipped out ANYTHING. Even after twinklens support told me it was "stuck in a warehouse, we're expediting the shipping". These people are sick liars. Dont order because you wont receive anything. And from other reviews i can see im not the only one.

Twinklens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 27, 2022
Wisconsin
2 reviews
0 helpful votes
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Nice Contacts
October 27, 2022

Received pretty quickly and were what was expected.

Date of experience: October 27, 2022
Canada
1 review
0 helpful votes
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A bit slow but it got here!
October 27, 2022

Customer support was responsive and checked in on if my order actually arrived when it got to destination country. Overall happy with the service but you really have to plan months ahead to make sure you get the product in time.

Date of experience: October 27, 2022
Wisconsin
1 review
0 helpful votes
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Nice quality
October 27, 2022

Our order came fast and was better quality then we expected

Date of experience: October 27, 2022
Connecticut
1 review
0 helpful votes
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I'd purchase again
October 27, 2022

Nice quality and fast shipping I will definitely buy from here again

Date of experience: October 27, 2022
South Dakota
1 review
0 helpful votes
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Great
October 26, 2022

The contacts came really quickly and you could see clearly out of them not like other brands ive tried

Date of experience: October 26, 2022
Florida
1 review
0 helpful votes
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Quality prodcuts
October 26, 2022

Fast delivery and amazing quality products. Will order again.

Date of experience: October 26, 2022
Arkansas
1 review
0 helpful votes
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Would recommend
October 26, 2022

They are comfortable and didn't irritate my eyes for my first pair of contacts they are really good

Date of experience: October 26, 2022
New Jersey
1 review
0 helpful votes
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Love Love love themmm!
October 26, 2022

I placed an order with them cause I was last minute looking for contacts and it was around Halloween time so it was rushed but my god these were so good and looked so cute I love my new contacts I will def order from these guys felt comfortable and looked great if you are new to contacts like me it was hard at first just try and practice it will get easier loved them 10/10

Date of experience: October 26, 2022
Kansas
1 review
0 helpful votes
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Will buy again!
October 26, 2022

Shipping was fast and accurate, everything came within a few days! My contacts were exactly what I ordered and were comfortable to wear.

Date of experience: October 26, 2022
New Zealand
1 review
0 helpful votes
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Fast and easy
October 26, 2022

I haven't tried the contacts on yet but I can tell that they'll be comfortable for me, also I wasn't expecting to get a free contact case lmfao.

Date of experience: October 26, 2022
Colorado
1 review
0 helpful votes
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Awesome lenses and great service!
October 25, 2022

Good customer service replied right away when I needed help and delivered quickly!

Date of experience: October 25, 2022
Canada
1 review
0 helpful votes
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Very comfortable
October 25, 2022

The contacts are really nice and comfortable. Shipping was really fast

Date of experience: October 25, 2022
Canada
1 review
0 helpful votes
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Good
November 24, 2022

Colour I chose is too dark for my eyes but they feel good and it took a while to get them

Date of experience: October 25, 2022
Texas
1 review
0 helpful votes
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Fun
October 24, 2022

Easy to order, fun to use, exactly as advertised. I enjoy putting contacts in to mess with grandparents, as well as for halloween

Date of experience: October 24, 2022
California
1 review
0 helpful votes
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First time? No problem!
October 24, 2022

Very comfortable, even for a first timer! Looked great, and definitely a hit with the crowd, buuuut not so much with the kids…

Date of experience: October 24, 2022
Colorado
2 reviews
0 helpful votes
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Fast and good quality
October 24, 2022

I received my order quickly and the contacts were quality and exactly what I ordered.

Date of experience: October 24, 2022
Florida
1 review
0 helpful votes
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Great
October 24, 2022

I like it a lot and they came in time. Really quick and easy

Date of experience: October 24, 2022