website thubmnail of Truthfinder.com

Truthfinder.comReviews 673

1.9
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Truthfinder.com Reviews Summary

Truthfinder.com has a rating of 1.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Truthfinder.com most frequently mention credit card, email address and background check. Truthfinder.com ranks 9th among Background Check sites.

service
248
value
252
shipping
68
returns
92
quality
209
This company responds to reviews on average within 1 day
Illinois
2 reviews
19 helpful votes
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WTF
September 11, 2018

3 charges on my bank account that ive NEVER authorized. This should have a ZERO rating... how is this site still operating?!?!?!?

Date of experience: September 11, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Cathy,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Support

North Carolina
1 review
16 helpful votes
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Truthfinder has completely and, apparently, permanently polluted my email account. When I started to take a look at their services, a user agreement with several pages of very tiny print presents itself for your approval. Somewhere in there they state they can and will sell your personal information to third parties. If they put in large bold font "YOU WILL RECEIVE OVER 100 SMUTTY, SALACIOUS SPAM EMAILS A DAY IF YOU AGREE", I think people would run away. I used to get maybe one or two a day for things like replacement windows or solar panels. Soon after looking at their services I started to get an unusual amount of spam. Now I get over 100 a day of spam for things like Asian milfs, male enhancement products, online casinos, dating sites, etc. When I contacted the company they point out their user agreement and instruct you to unsubscribe yourself from the lists. So, even though I had concerns about clicking on the unsubscribe' links (which probably just serve to inform the host your email address is legit), I clicked to remove my email address. Clicking on the link was supposed to send an email to the host to remove your email. Every single one came back as "address unknown, email undeliverable". I contacted Truthfinder's customer help desk and after their usual disclaimer response about the user agreement, they indicated they would have my email address removed and it would take 10 days to take effect. Here we are over a month later and my email account is still polluted. They obviously don't care as long as they were able to make money off your personal information. I doubt I will never be able to get it back to the way it was.

So. If you want to permanently ruin your email account, go ahead and try to do business with these guys. Otherwise, stay as far away as you can. At this point I wish I did.

Date of experience: September 5, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Ken,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedbackWe get all of the information found in our reports from our data providers, not from our users, so you can rest assured that any information you provide will not be used in our reports. This article explains exactly how we find our information, which comes from public record.
https://www.truthfinder.com/infomania/crime/truthfinder-reviews-scam-or-legit/?utm_source=facebook&utm_medium=social&utm_campaign=community

Thank you,
TruthFinder Support

Ohio
1 review
4 helpful votes
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Stole my money
September 1, 2018

They charged me twice and refused to give me my money back! Complete ripoff! Do not use this! Don't waste your time! Don't do it!

Date of experience: September 1, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Alyssa,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Support

Germany
1 review
9 helpful votes
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My review
August 13, 2018

Truthfinder has been very helpful to all my daily activities, deep web searches and background checks. I have used their service countless times and they delivered. The only thing i worry about most times is that truthfinder might not be as deep as it seems, all they provide access to is public information mostly. When i needed a very deep web search and surveillance service i used rootgatehacks#tutanota, com you can mail them. They provide the best in monitoring, cooperate espionage, online forensics and many more. They are guaranteed to get your job done.

Date of experience: August 13, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Ted,
We appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Pennsylvania
1 review
11 helpful votes
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Stole my card
August 6, 2018

I never gave Truthfinder my credit card information, but found two pending charges on my account. After contacting my credit card company, they erased the pending charges, but I had to be issued a new card since it was compromised.

Date of experience: August 6, 2018
Chris E. — Truthfinder.com Rep
over a year old

Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We assure you that we do not steal any of your credit card information. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Support

Texas
1 review
5 helpful votes
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TRUthfinder scams
August 3, 2018

Requesting information about several people... came back with tons of info... 5 or 10% I knew to be accureate...
Entered my own information... information came back 95% INACCURATE... WHAT A SCAM $27 DOWN THE DRAIN
Same thing with the phone info... they gave a persons name that could not have had the phone later than 5 years ago!

Whats up with that?

TOTAL RACKET IN MY VIEW.
Called, demanded a refund, ask for supervisor, put on hold,
HUNG UP ON!

Scam
SCAM SCAM SCAM

Date of experience: August 3, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello W. J.,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

India
1 review
9 helpful votes
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To,
The CEO,
Truthfinder
CONTACT INFORMATION
Call Us Toll-Free: *******081
Email: *******@truthfinder.com
Regular Hours:
Dear CEO,
In the past three days, the last attempt was at 2 36 pm IST, Your Company Truthfinder has been trying to defraud and cheat me of subscription cost from my credit card, That is a VISA card and ends in 132.
Twice my Credit Card Managers have prevented unlawful payment, and shut down my card, to protect me from this fraud. As you well know that these digital records are present, and they are proof that your company is trying to take a subscription or 27 U$, that I am not aware of.
I did use Truthfinder for a month, a few months ago, and then discontinued the subscription and also mentioned when asked by a pop up prompt Why do you want to leave. I gave the answer, that I did not need the same.
This has happened thrice, one more time of your disgusting fraudulent behaviour, and attempt to defraud me, and I will inform the FBI and the Police in NY, USA. I will also start legal proceedings and ensure that you pay for your attempt to cheat and de fraud.
I am sure that I am not the only one but that there may be 1000s of similar attempts.
Cease and desist from attempting to defraud me and others immediately.
24 hours ago I sent an email to *******@truthfinder.com with the above message but there has been no reply. Which means that there is no intention to reply or remedy the attempt to fraud and cheat
Take good care! Or you will be out of business very soon, once you get a bad name and loose the legal case/s.
Richard. Francis. Sequeira
I am shocked that many people have complained bitterly on this website and others about your stealing from them.

Date of experience: July 31, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Richard,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We assure you that we do not steal any of your information, or charge you any hidden fees. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Support

VE
1 review
5 helpful votes
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The company steals the money by auto renewal I did not agree for! And doues not answer for any reclaim. Highly unrecommended!

Date of experience: July 30, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Anastasia,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Support

Texas
2 reviews
8 helpful votes
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Just for fun, I ran a search on myself. It showed me living in 2 cities I have never lived in and related to my Ex-Husband's ex-wife and didn't list 2 of my actual children. You can learn more by doing your own search and checking out Facebook. I have also checked on people who I knew had a criminal background and they didn't list it. This is a WASTE OF MONEY. There is no way to make them correct it either. Just another computer program trying to make somebody some money and doesn't protect you from their lies.

Date of experience: July 19, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Bonnie,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Illinois
16 reviews
17 helpful votes
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They make you sit through twenty minutes or so and keep adding more and more fees when you open the site you get a teaser if you want more info its more money for each step when I got to the e-mail address it was non- functional when I got to phone number same thing two days later I cancelled service I thought for sure they would refund monies but of course no no no I would skip this one also

Date of experience: June 26, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Ken,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.

Thank you,
TruthFinder Support

1 review
7 helpful votes
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I used Truthfinder once and they continued to bill for 3 months. I thought I was very careful to avoid this from happening, I used Paypal and they would not dispute the charges.
Im sure Truthfinder makes the majority of its revenue from cheating people just like they did me, dont use this service unless you are willing to be repeatedly billed for your one time inquiry that isnt anything that isnt just publicly available information.

Date of experience: June 13, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Dave,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Support

Washington
3 reviews
17 helpful votes
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WASTE OF TIME
June 10, 2018

You know the saying to good to be true? This site offers 'free' information, but doesn't deliver. After spending 30 min. Anawering?'s, yep, you end up with a pay up before delivery screen. What's worse is that every so often the site makes you wait while it 'processes' then it encourages to just answer a bit more?'s because they 'found' juicy stuff on said person. I even did a Fake person search criteria and same happened. Don't bother with this site

Date of experience: June 10, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Lori,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.

Thank you,
TruthFinder Support

Georgia
1 review
17 helpful votes
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I've still got popups on my computer after going to this site. I didn't even buy anything. The damn things won't stop. Don't even visit this site unless you like POPUPS and I mean a lot of them.
Slim

Date of experience: May 5, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Slim,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Support

Colombia
1 review
8 helpful votes
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Tried several times and they always came up with someone in a different state than the one I posted. Bad

Date of experience: May 4, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Paul,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Florida
1 review
10 helpful votes
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Scam
April 30, 2018

They didn't provide their promises. They gave 4 years old information about my uncle telling to me, that he is still alive. Actually - he past away 4 years ago. All provided phone numbers where disconnected or no longer in service. Very, very disappointed.

Date of experience: April 30, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Rigonda,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Minnesota
1 review
8 helpful votes
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4 Charges $39.76?
April 29, 2018

First time I ever heard of them. Definitely never signed up. Charges occurred in one day. Called number on credit card. Said would contact in 24 hours. Right. In 24 hours I will contact Capitol One. Make sure you contact within 30 days from first charge. Most credit cards call it dead in the water in 30 days and they will try to delay you 30 days. Capitol One is not that way and they bend over backwards to go after your money. How the heck did they get my credit card number? Has to be illegal. Now have to get new credit card number. I will contact my attorney general. The complain stays on their record forever and ever. Help if somebody gets a lawsuit. Class action for theft and indenity theft. Their web address should be shut down by their internet provider. Any body know it? Contact them and turn them in to attorney general also. Give out their phone numbers every where on line. Find out the police and other numbers and give them. Same with their. Com. Use that everywhere. Porn?

Date of experience: April 29, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Michael,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 699 - 8081 and we will get it figured out.

Thank you,
TruthFinder Suppor

Philippines
2 reviews
0 helpful votes
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I certainly agree!
April 24, 2018

It gave me more information than beenverified.com and it cost less too. I wish the information was more detailed but something is better than nothing. I would definitely use them again over beenverified.com. The latter site is completely worthless and overpriced.

Date of experience: April 22, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Lawrence,
We appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Nevada
4 reviews
16 helpful votes
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Reimbursed!
April 16, 2018
Updated review

They reimbursed every penny! I was way surprised. However, no upgrade in my rating! They should provide what they say they provide for a one time expense!

Date of experience: April 16, 2018

Worthless
June 17, 2017
Previous review

DO NOT WASTE your time or money. This sight is crap! It tells you nothing you can't find on your own and it nickle and dimes you every step of the way! Total rip-off scam!

Date of experience: June 17, 2017
California
1 review
6 helpful votes
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Bad Reviews?
April 15, 2018

Wow! Should have read customers comments before I signed up to run two background checks. This was a special offer for $3.00 ($1.00 for the searches and $2.00 to download a PDF. Tomorrow I will call in to cancel per their offer. We'll see what happens. Sure a lot of unhappy customers.
Lots of inaccurate and obsolete info in the searches I did.

Date of experience: April 15, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Bob,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

Georgia
2 reviews
20 helpful votes
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It gave me more information than beenverified.com and it cost less too. I wish the information was more detailed but something is better than nothing. I would definitely use them again over beenverified.com. The latter site is completely worthless and overpriced.

Date of experience: April 11, 2018
Chris E. — Truthfinder.com Rep
over a year old

Hello Yvone,
We appreciate you taking the time to give us feedback. We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We hope to continue to improve our services to make them better for you and future customers.

Thank you,
TruthFinder Support

From the business

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself.

Help Site: https://www.truthfinder.com/help/
Blog Articles: https://www.truthfinder.com/infomania/


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