TripInsurance

Evaluation of product would only be complete if the insurance were to be used, so this is a review of the customer service representatives we spoke with and the web site usability and product selection.

This was the easiest way to purchase travel insurance. Nancy in live chat was amazing and wonderfully informative and helpful. Will most defiantly use again

Everything is fine. But for future reference, please explain in more detail about rental car coverage in Mexico and EXACTLY what papers to take and what to say to the rental car company agent, so they won't try to cheat you to say it's not valid and you have to pay more and buy theirs. Please have explicit instructions for this. I've seen and heard too many people in Mexico get ripped off in this way. We don't need a rental car this time, but we did before and got ripped off on the insurance part.

Have a few questions but could not get thru to a live person...tried twice in about 30 minutes....

Once I reached a person, my questions were quickly and completely answered.....

The person how handled questions was clear and open which the other firm we were looking at was not.

The interaction with all persons associated with this insurance was outstanding. The only problem was understanding the sign up format, but that was quickly clarified by your personnel.

you didn't give me much choice of tour operator. I booked through Vacations to go but could not enter that on the form

Tripinsurance.com is the only place I go for our travel needs. The snapshot pictures of available policies and ease of use of the site are excellent.

I appreciate the help I was given in selecting this insurance and think it provides excellent coverage for the cost. The quick response to all my questions was very helpful.

We always use your company to buy our trip insurance. It is easy to buy insurance on your website, and also the many insurance companies we can choose from.

Somehow I was charged twice for the policy and I now have to contact my credit card company. The first time I selected buy the credit card information was not visible to fill in and I had not checked either the proper billing address or agreement to terms.

Full plan certif needs to be full page not small box. Eligibility criteria needs to be clear and in 1 section, there needs to be a contents page.

Have used in past but would like to know complete provisions of the policy which agent is working upon to obtain.

Easy to navigate and decide. I've used this many times in the past and have had to use it once for an emergency. All went well!!!

So far fine. Really can not say unless something were to happen as my only contact is a computer screen.

Questions I had to assist me in deciding on which plan were answered both by chat and call, fully satisfied.

Have purchased from you several times. Thankfully, we have not had to file any claims. It's good to know we have this protection in case something comes up to effect our trip.

always use tripinsurance for my travel needs. however have never had a claim and that would be the real test.

I was a bit hesitant when I didn't see the Caribbean as an option for a cruise. I just picked the country with the most ports of call. Hope that is okay

I hope I don't have to use the insurance but it provide a peace of mind when we booked more than a year out from the travel dates.

I am in hope that I won't have to use this insurance, but I am glad it is offered. However, the email I received with my confirmation and printable documents is corrupted and I cannot print them. Therefore I have lowered my rating

I doubt I will be asked about travel insurance and I don't normally buy it. It seems expensive.

Always purchase our travel insurance from trip insurance.com, been very satisfied. Very helpful when I've called with a question.

I couldn't find anything about COVID exclusions so am assuming there aren't any. You really should have a COVID Q&A on your website