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TreasuryDirect has a rating of 1.27 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TreasuryDirect most frequently mention customer service, bank account, and hour wait problems. TreasuryDirect ranks 205th among Government sites.
No positive highlights yet
I opened an account today with Treasury Direct, to buy I-Bonds. It was a smooth ride. Yes it took maybe 30 minutes to open, but all seems to be fine so far. At the end of opening the account, they have a review and this was posted as of what the people have reported on this website: Excellent 62% Good 28% Fair 6% Poor 4% I followed an online tutorial that made it pretty easy. Just check, and check and check again all your numbers. Happy investing.
They really tout how converting your paper bonds to digital is easier to manage. IT IS NOT! Do not use Treasury Direct! I log in to my account one day and can view my bonds, transfer, sell but the next time I log in, they are gone. Who knows where they went! The site is a maze of hidden or ridiculously small clickable words, and navigation is confusing. Treasury Direct could be described as a scam. They have a thorough FAQ page which is deceiving for anyone looking to create acct.
Call at 5AM to avoid long holds and if you want something to whine about, try Fidelity, where they are professionals at misinformation and asking you 'how much are you planning on bringing in?'. My star rating is scored on the curve. These people at TD are doing very well given how underfunded and in demand they are. I taught myself how to maximize the site, i.e. I set up multiple links to several bank accounts, payroll direct deposit, and I use the C of I as my sweep account. Much better than brokerages to earn a steady return on money needed in <2 years.
Tip for consumers:
Yes, first call Fidelity's so called Investor Solutions dept *******548 and ask their employees some questions that you already know the answer to and see how many different incorrect answers you get, so you have a point of reference for evaluating TD. Here's a question you should definitely try: Tell them you want to transfer a TreasuryDirect T-bill to Fidelity and what is Fidelity's routing number and Bank for transferring T-bills to Fidelity. You will get multiple answers.
I sent in my EE savings bond to be redeemed, it took a week or two for them to receive it and confirm the amount, but after they did I received the fund in my account two days later!
I communicate with them mostly by email. It is simple to create an online account and review your investment whenever you like.
The "How to" demo videos on TreasuryDirect were incredibly helpful when my wife and I were buying savings bonds for our children. They even have a step-by-step tip sheet to help you along the way. It was very easy to do with their help.
Treasury Direct Kids helped me explain to my middle schooler all about treasury securities and savings bonds. He was interested in the process after receiving a savings bond from his Grandmother for his birthday. The site made it clear and easy for him to understand when I just didn't know where to start!
Buying treasury and savings bonds was made easy with Treasury Direct. The site walks you through the process and explains everything is detail. It couldn't have been easier doing it on my own with Treasury Direct.
If you want to buy treasury bonds, bills, notes, etc. directly from the US Government, this is the place to do it. The fees are the lowest and you can trust them as much as you can trust any thing I suppose. The bad news is, as of May 3,2013 you essentially are paying the government to borrow your money since most (all?) real yields are currently negative and if interest rates rise as they one day will, all us bond holders will probably lose even more money. That said, what other assets look more attractive these days? I wish I knew...
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We're a new Bureau of the Treasury Department formed from the consolidation of the Financial Management Service and the Bureau of the Public Debt. Our mission is to promote the financial integrity and operational efficiency of the U.S. government throu...
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