• TreasuryDirect

TreasuryDirect

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Overview

TreasuryDirect has a rating of 1.3 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TreasuryDirect most frequently mention customer service, bank account, and hour wait problems. TreasuryDirect ranks 205th among Government sites.

  • Service
    78
  • Value
    54
  • Shipping
    23
  • Returns
    24
  • Quality
    52
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
17
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is not a good investment option and customer service is terrible.
  • TreasuryDirect does not allow you to correct an error you may have made when creating your bank account information.
How would you rate TreasuryDirect?
Top Positive Review

“Pretty simple (so far) to open an account with Treasury Direct”

Kim C.
6/10/22

I opened an account today with Treasury Direct, to buy I-Bonds. It was a smooth ride. Yes it took maybe 30 minutes to open, but all seems to be fine so far. At the end of opening the account, they have a review and this was posted as of what the people have reported on this website: Excellent 62% Good 28% Fair 6% Poor 4% I followed an online tutorial that made it pretty easy. Just check, and check and check again all your numbers. Happy investing.

Top Critical Review

“Falsely Advertised”

randall m.
3/30/24

They really tout how converting your paper bonds to digital is easier to manage. IT IS NOT! Do not use Treasury Direct! I log in to my account one day and can view my bonds, transfer, sell but the next time I log in, they are gone. Who knows where they went! The site is a maze of hidden or ridiculously small clickable words, and navigation is confusing. Treasury Direct could be described as a scam. They have a thorough FAQ page which is deceiving for anyone looking to create acct.

Reviews (162)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (42) bank account (16) security question (20)
Thumbnail of user randallm434
1 review
0 helpful votes
March 30th, 2024

They really tout how converting your paper bonds to digital is easier to manage. IT IS NOT! Do not use Treasury Direct! I log in to my account one day and can view my bonds, transfer, sell but the next time I log in, they are gone. Who knows where they went! The site is a maze of hidden or ridiculously small clickable words, and navigation is confusing. Treasury Direct could be described as a scam. They have a thorough FAQ page which is deceiving for anyone looking to create acct.

Tip for consumers:
Typical dysfunctional government website.

Products used:
Treasury Direct Website

Service
Value
Quality
Thumbnail of user rodd115
1 review
2 helpful votes
January 10th, 2024

It just is the worst design I have ever seen and too many times it after I click on a tab when I'm in it locks me out and I have to call a number to unlock my access. I would give a 1/2 a Star r No star if I could.
I did 42 years Federal Services and this is nearly the worst I have seen on a Federal site H/R or financial services.

Awful!

Thumbnail of user donm1194
1 review
1 helpful vote
February 10th, 2024

Worst website for a financial product that I have ever tried to use. Make several requests for the one time password. When you finally get it the site states that it is wrong (which it wasn't) and locks the account. Done with this. Withdrawing all of my money. The web designers are idiots.

Service
Quality
Thumbnail of user scottalexejun
3 reviews
0 helpful votes
April 11th, 2024

This explans why you should hire based on qualifications and not off skin tone. Another failure from the US and they keep adding up. The SLA's or ETA's are a disgrace. But coming from a country that hasnt won a war since WWII that explains it.Maybe hire some of those illegals to help you out! ID10T

Tip for consumers:
Everyone knows our government is a failure hence look who is elected president. This company stinks worse than Bidens first wife and kid!

Products used:
Since my bank is a POS they directed me to Treasury .idiot . gov. Its been a month and they havent even started with my bond exchange. This is why you need to hire based on qualifications and not skin tone. Worthless government that hasnt won a war since WWII

Service
Value
Shipping
Returns
Quality
Thumbnail of user rn150
1 review
1 helpful vote
December 1st, 2023

I call their customer service because I can't log in (not because I entered my password/security questions wrong -- no their $#*! just doesn't work period). I listen to a condescending answering machine and hold for 30 minutes while at work, only for an impatient representative hang up on me after 5 minutes. Like $#*! me right, it's okay that I waited 30 minutes for their $#*! system while at work but if I can't produce the required info in 10 seconds I get hung up on.

Also in their infinite wisdom they're only available 8AM-5PM Eastern time on workdays, cause $#*! the rest of the country right? People in the west coast clearly don't have jobs / don't pay taxes so they don't deserve customer service and must be ready to call at 5AM-2PM.

Total disgrace of an institution funded by taxpayer dollars.

Products used:
T Bills, I Bonds

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyf1086
1 review
1 helpful vote
December 9th, 2023

Was trying to get information on T-Bills. Entered treasurydirect.gov into the search bar and clicked the link. Keep getting the following message "This site can't be reached. treasurydirect.gov took too long to respond." WTF! And I'm not paying a broker for my piddly little investment.

Tip for consumers:
Was unable to login to website so I couldn't do anything.

Quality
Thumbnail of user susant285
2 reviews
7 helpful votes
November 20th, 2023

Do NOT open an account with Treasury Direct. I attempted to change the bank account linked to my treasury direct account and now my account is locked. I had to submit a form notorized by my bank. Now Im being told it will take 6 months to make any changes. They are now basically holding the money from my t bills that have matured and not giving me any interest on them for 6 months. The customer service is horrendous and the website is flawed. Instead buy your t-bills in the secondary market because you are basically getting the same return.

Service
Value
Thumbnail of user katiem731
1 review
46 helpful votes
June 2nd, 2022

We're locked out of our account because their repeated security questions were not answered correctly. The call back number is a big fat joke. They close at 5, and will not put you on hold in the queue after 2pm mountain time. That's 3 hours before they close. This is totally unbelievable, they can't work past 5. This makes this whole system a big joke, and typical government bureaucracy, where no one cares. This is so stressful

Service
Value
Thumbnail of user wayneh597
1 review
32 helpful votes
June 16th, 2022
Verified purchase

I've paid taxes to the US Treasury for 60+ years. I tried creating an account and they claim they have no record of me. They want me to go to bank to get a form certified then snail mail it back to them. There is no immediate internet or phone Customer Service. They reply "we're too busy to answer any questions". It would be interesting to know what they're busy doing. Maybe they should try doing their jobs. A total and complete waste of time, but typical of a gov't service - no accountability from bottom to top.

Thumbnail of user carlosc900
1 review
23 helpful votes
October 19th, 2022
Verified purchase

They have stolen 5000 of my hard earned dollars. They claim that I answered my 3 questions incorrectly. Now, I am locked out of my account with no help at all from them. Obviously, I've been ripped off.
Shouldn't the feds be investigating this outfit?
Ps I needed to select one star to be able to submit this. As far as I am concerned, they deserve zero stars and some lawsuits.

Thumbnail of user alank462
1 review
36 helpful votes
May 11th, 2022

I have been trying to change may linked bank info now for 6 weeks and all I get is the run around. And since I complained 4 weeks ago about the time it was taking, they now claim that my account was not "authorized" and that I need submit docs I submitted last year when I opened this account. Absolute rubbish - resubmitting these docs will generate another 6-8 week delay. Even with the now high interest rates for I-bonds, I would think twice before investing with this terrible organization.

Tip for consumers:
Even with the now high interest rates for I-bonds, I would think twice before investing with this terrible organization.

Products used:
I-Bonds

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauris57
1 review
26 helpful votes
July 13th, 2022

They tease you with higher rates, you attempt to create an account but can't for whatever reason, so you call, and get NOWHER! 1 1/2 hours of recorded crap, then it rings, and rings, more recordings, more rings, and no one ever picks up! I hung up after 2 hours! Imagine trying to cash in a bond... Is no one trying to fix this joke of a system? Our government doesn't care about the little guy, simple as that!

Tip for consumers:
Don't bother calling Treasury Direct, and you can't even go to the bank nowadays to buy a bond.

Products used:
None

Thumbnail of user georgew1689
1 review
2 helpful votes
October 26th, 2023

My mother got locked out of her account and it will take 6 months to get a response. What a scam and another way for them to hold onto your money. Don't buy savings bonds because u will never get your money the government owns it

Thumbnail of user doriss410
1 review
17 helpful votes
October 5th, 2022

There website is awful. I can't buy an Bond because they say the bank account is wrong. I have to fill out a long paper that takes 12 weeks to process or call. I finally got a human and they put me on hold again. Waitied 10 more minutes and the call dropped. Still no service. They got my number but I doubt they will call back.Its been about 15 minutes. No call back.

Tip for consumers:
Make sure you put in the info correctly the first time.

Service
Value
Quality
Thumbnail of user chrisw1951
1 review
78 helpful votes
February 3rd, 2022

I have no idea what contractor the government hired to create their website but it's third world. It takes forever to open accounts and the security questions are insane if not impossible. If you get locked out, you're doomed. 45 minute to one-hour waits and then they hang up on you. You literally can't get to your money. There is hell on earth and it's Treasury Direct.

Tip for consumers:
Don't invest or use the site.

Service
Value
Quality
Thumbnail of user frankl1306
1 review
31 helpful votes
June 15th, 2022

Called last week and was told to hang up as it was too late in the day. So tried at 1030 ET and am still on hold. If this were a bank site the Treasury would be fining them for such poor service. My wife tried to buy I-bonds and was told there were problems. She would need to fill out form, get a signature guarantee and mail. While waiting on hold voice said it might take 13 weeks to resolve.
Why doesn't this site have zero stars for really atrocious sites?

Thumbnail of user jasonh1712
1 review
49 helpful votes
May 7th, 2022

Customer support is non existent. I was on hold for 3 and a half hours yesterday trying to get my account unlocked and finally gave up since I have a life and things to do. They won't communicate via email unless you login and email them. So if you're locked out of your account your only option is to call and they don't answer. Find another way to invest your money. There is no way I'll ever spend another penny here.

Tip for consumers:
Don’t invest here

Products used:
I bound a I series bond

Service
Value
Quality
Thumbnail of user alinaf33
1 review
41 helpful votes
June 30th, 2022

After having spent the last 3 weeks daily attempting to reach Treasury Direct by phone, I've sat on hold for several hours at a time. No one to take my calls and my account is frozen. No instructions on how to fix it, no email help either. If you mail in a request it can take up to 13 weeks to even get an reply. This is a horrible predicament for customers.

Thumbnail of user jeffb2748
1 review
2 helpful votes
October 27th, 2023

If you get locked out of your account and have to verify your account that takes 6 months. I wouldn't invest anything in this. Its a terrible way to invest your money because you cant get it if you need it. I couldn't image how hard it is for the elderly that don't have any help. Shame on the government for this..

Service
Value
Shipping
Returns
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Thumbnail of user annah1368
1 review
49 helpful votes
May 22nd, 2022

After purchasing EE & I bonds for years, redeeming them now is a nightmare. I submitted 17 mature EE bonds in March and got an email stating it will take 6 - 8 weeks for my money to be deposited. It's now more than 8 weeks and although I've written emails including the customer & case numbers as requested, I get the same computerized "do not reply" letter in response. I've called the phone number given but that doesn't work either. Customer service is nonexistent. I'd like to know what I can do to get my money.

Products used:
Treasury Direct

Service
Thumbnail of user mallorys77
1 review
20 helpful votes
July 9th, 2022

Two months ago I applied for an account and was given an account number but the account remains locked. I mailed the required FS5444E to treasury direct when I opened the account. I have sent four emails to inquire of the status of my account and I have received only the standard reply, not a reply that answers my question of whether the form has been received & processed. They need a new business model and staff who actually respond to inquiries.

Service
Thumbnail of user frankiew52
1 review
46 helpful votes
May 3rd, 2022

DO NOT BUY I-BONDS unless you want misery and frustration. Our $10K disappeared from our bank account but there's no proof of our purchase on the awful Treasury Direct web site. Have been trying to reach customer service for weeks, but can't wait two hours on hold. Just awful. Typical federal bureaucracy failure.

Service
Thumbnail of user briand1802
1 review
36 helpful votes
June 2nd, 2022

The unavoidable 2+ hour wait time to have someone fix a locked account (which is nearly unavoidable due to absurd website security features) is an extreme disservice to those who have invested money in the federal government. After five failed attempts to get through, I woke up early and called four minutes after the phone center opened, only to be told the wait time was already 2+ hours. How is that possible? Fix it, Treasury.

Thumbnail of user briank1869
1 review
18 helpful votes
July 5th, 2022

Reading the reviews here and lamenting about my own experience, I cant help but think, Why Bother! Support is non existent. To think I should invest thousands of dollars in bonds over time then when I need them what will happen? How can we really believe that our money is safe? Hard to believe this is how Treasury Direct operates. Look for Investments elsewhere!

Tip for consumers:
Even though many people will recommend investing in bonds through Treasury Direct, we should consider that when we actually need support with Treasury Direct we will experience what seems to be non existent support and frustration trying to work through account issues and possibly issues with redeeming of Bonds when you need them. Depending on your tolerance level and liquidity concerns may want to consider investing elsewhere!

Products used:
I series Bonds

Thumbnail of user chadv78
1 review
2 helpful votes
July 10th, 2023

I bought some I series bonds last year and recently decided to redeem them after one year. However, it has been over a week, and I haven't received the money yet. I reached out to TreasuryDirect through email, but they replied saying I should call them instead. After reading reviews from other users, I'm concerned that I may have lost my money or that it will take a lot of effort and time to receive my payment. I recommend avoiding TreasuryDirect due to their lack of customer service. Instead, consider investing in an S&P 500 index fund, where you can expect better returns and have legal recourse and a reputable business to address any customer service issues.

Tip for consumers:
Site is not user friendly and is dated

Products used:
Series I Savings Bond

Service
Value

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We're a new Bureau of the Treasury Department formed from the consolidation of the Financial Management Service and the Bureau of the Public Debt. Our mission is to promote the financial integrity and operational efficiency of the U.S. government throu...

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