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  • American Express Travel

American Express Travel

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Overview

American Express Travel has a rating of 1.9 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about American Express Travel most frequently mention customer service, and platinum card problems. American Express Travel ranks 200th among Car Rental sites.

  • Service
    27
  • Value
    24
  • Shipping
    7
  • Returns
    10
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
15
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • You must call the Amex Travel customer service line which is ABSOLUTELY HORRIBLE.
  • They say platinum has its rewards, you may get rewards but the customer service gets worse and worse every year
How would you rate American Express Travel?
Top Positive Review

“AMERICAN EXPRESS CORPORATE TRAVEL ADVISORS”

Christine M.
6/13/22

FAIRMONT EVENTS WINDSTAR CRUISES YACHT CLUB DESTINATION MOROCCO Moroccan Overseas Territories ACCOR offers destination resorts and luxury travel offered through the Kingdom of Morocco Consular Services as LHW LEADING HOTELS OF THE WORLD IBIS THE SEBEL including Bali Mandara Spa and the FAIRMONT ROYAL PALM IMBROS GR in conjunction with SAFAR SAUDI ARABIAN FAR EAST AIRLINE BIAT BANK ARAB INTERNATIONAL TREASURY SOCIETE GENERALE GROUP

Top Critical Review

“DON'T USE AMEX TRAVEL”

Shiva B.
2/21/24

Been a customer for 25 years and the service is terrible. Rates went down but nothing guaranteed because Amex uses Expedia as a third party to book the reservations. You're better off going through the hotel directly. Never again will I use Amex travel.

Reviews (101)

Rating

Timeframe

Other

Reviews that mention popular keywords

amex travel (24) customer service (18)
Thumbnail of user christinem2272
1 review
0 helpful votes
June 13th, 2022
Verified purchase

FAIRMONT EVENTS
WINDSTAR CRUISES YACHT CLUB
DESTINATION MOROCCO Moroccan Overseas Territories
ACCOR offers destination resorts and luxury travel offered through the Kingdom of Morocco Consular Services as LHW LEADING HOTELS OF THE WORLD
IBIS THE SEBEL including Bali Mandara Spa and the FAIRMONT ROYAL PALM IMBROS GR in conjunction with SAFAR SAUDI ARABIAN FAR EAST AIRLINE
BIAT BANK ARAB INTERNATIONAL TREASURY
SOCIETE GENERALE GROUP

Tip for consumers:
AMENITIES INCLUDE
RIP CURL SURF SCHOOL OF IMG ACADEMY
NAUTI-CAT OFFICIAL SAILING SCHOOL ACCOR

Products used:
ACCOR
L'OREAL GROUP
ISTANBUL
IMBROS
BALI

Service
Value
Shipping
Returns
Quality
Thumbnail of user rs496
1 review
0 helpful votes
May 28th, 2020

Booked a trip through AMEX Travel to Bora Bora for the family. My travel agent was Robin Turner who couldn't have been nicer, more patient and more informative. She did a fantastic job from start to finish and I could not recommend her more highly.

Thumbnail of user elliw3
2 reviews
1 helpful vote
October 18th, 2018

Although Amex is a not-so-efficient travel website, I loved their customer service. I had booked a room by them while traveling to Orlando, but then considered canceling it listening to their reviews. They patiently approved my request and redeemed my payment too.

Thumbnail of user silac
2 reviews
3 helpful votes
February 13th, 2017

Nice website. I will use them in future as well as now. 24 suppot, good job, nice service. Traveling with them is a party all the time.

Thumbnail of user joshuah66
2 reviews
0 helpful votes
December 30th, 2016

Well, I am a travel lover. I have booked so many plane tickets on this site that I can't count it so clearly. The thing is, I have learned some really useful information and tips on it and it did help me get a better travel. This is a site which really cares about their costumers and do their best to help them get a better feeling. I love this site, and I will keep going! Thank you!

Thumbnail of user mored1
8 reviews
8 helpful votes
May 24th, 2017

I travel a lot. It makes me happy and I need to make sure that my flight is safe and there's nothing to worry about. I used American express several times and there were no inconvenient situations. Top rating!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherylw29
4 reviews
12 helpful votes
December 27th, 2015

I love using AMEX Platinum Card travel. It's so easy. They assign you a travel agent, who learns and remembers your preferences, helps you find the best deal and is always there to help if something goes wrong. They have access to the best places, best rates and many extras. I love it! Cheryl W.

Thumbnail of user anaz7
10 reviews
6 helpful votes
October 13th, 2016

Great benefits!

Thumbnail of user michaelw280
2 reviews
9 helpful votes
August 12th, 2016

The reviews from SiteJabber are very helpful to travelers.

Thumbnail of user willieh18
8 reviews
7 helpful votes
February 24th, 2016

Give big diso$#*!s if you use AMEX

Thumbnail of user justint30
5 reviews
15 helpful votes
January 13th, 2015

Whenever I travel I use my Amex card. I get extra points, extra insurance (collision on car rentals, etc.) and lots of help if I need to book things. Oh and I even use travelers checks sometimes.

Thumbnail of user markg101
2 reviews
0 helpful votes
24 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

American Express offers world-class Charge and Credit Cards, Gift Cards, Rewards, Travel, Personal Savings, Business Services, Insurance and more.

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