Fast and expedient order and delivery process. No problems at all. Only got about 500 miles on the tires so far but they are great. No noticeable change in road noise or ride quality from the stock wrangler AT the truck came with.
Every interaction I had was excellent. I thought I'd be waiting for ages with how back ordered tires are but somehow they found 5 of what I was looking for and called me directly to see if I wanted to complete my order! My decision was easy! Communication was great and I never dealt like another number in line.
Thanks for the feedback, Brian!
Super easy and user-friendly business, from ordering to tracking to delivery. They constantly keep you updated and having all the details is a huge help. 5 stars all the way. Customer service is some of the best
Thanks for the feedback, Abigail! We appreciate it!
Ordered some tires from TrailBuilt and they were on my doorstep in 2 days! They have a huge selection of tires. I've already recommended them to my friends and family. I would definitely buy from them again.
Thanks for the feedback, Aaron!
Recieve my order in a decent amount of time. However the balancing beads left tires out of balance. And the TPMS sensors were not compatible with my jeep. But the wheels look great and i love the tires.
Chadwick - We are extremely sorry for the issues you had with your sensors and balance beads. If you havent already, please reach out to our customer service team and we'll help as needed! Thank you.
I would like to express how happy I was with the purchasing process but the website didn't allow me to select the sidewall that I wanted facing out (Radar Renegades have two specific sidewalls). The day after I ordered my wheels and tires, I sent an email to customer service asking for the specific setup that I wanted and I received an email saying it would be taken care of. It took 21 days to receive my package and the first thing I noticed was that they were mounted with the wrong sidewall. Customer service instructed me to take them to a local shop and have them remounted. I spent $250 but customer service only covered $150. The shop I went to damaged the wheels and the paint started peeling. TB customer service first told me they could not do anything to help me because I had them remounted with another shop, and it was past their 30-day return policy seeing that it took 21 days for me to receive the delivery. After stating the fact that they were damaged because they were not mounted correctly, they said they could reimburse me $25 to buy a paint pen on amazon and they would send me a hoodie. After declining that they said they could send out a new wheel and tire but three of my wheels were damaged but they would only send out one wheel if and only if I had not driven on the tires. Trail built's website does not cover any issues like mine in their return policy. Now after 45 emails they are telling me my only option is a partial refund of $75 and a hoodie.
Daniel - We do apologize for any inconvenience regarding your order as this most certainly is not intended. We do show that this matter has since been addressed and resolved with our management team. Please reach back out to us if you have any questions or concerns. Thank you.
The TrailBuilt staff are always so pleasant and efficient... very easy to deal with and extremely helpful. Thank you guys so much for consistently exceeding my expectations.
Thanks for the feedback, Marc!
Easy site to navigate, very helpful sales reps, product was as advertised and arrived in a timely manner.
Couldn't be happier with my entire experience with TrailBuilt!
We’re happy we could help out, Rick! Thank you very much for your support!
Easy to order. Received everything quickly. I was sent updates to let me know when my order was being prepared and when it was shipped. They called to set up a delivery time.
Thanks for the feedback, Amanda!
Great Service, Easy to work with, and Fast shipping!
My only regret is not going with bigger tires. Next time I guess.
Thanks for the feedback, Leo!
From ordering to delivery very smooth, the rim and tire combination arrived earlier than expected and were perfectly balanced great job boys
Thanks for the feedback, Robert!
I am restoring my truck an have plans of getting vision 17" wheels with some 33x 12.50 gladiator tores so I have great hopes fpr my futurre plans so thanks for the help!
Thanks for the feedback, Kory!
I didn't receive my shirt. Everything else was received.
Everything else was perfect. I really wanted that shirt.
Thanks for the feedback, Clive!
Over all very easy and fast. The new decals look good and have great quality.
Thanks for the feedback, Blake!
Awesome experience! They were very helpful! Very knowledgeable staff!
We get tons of compliments!
We're happy to hear that, James! Thanks for the feedback!
Great place to shop, excellent customer service. Fast shipping.
Thanks for the feedback, Tyson!
Great heavy duty side steps. Took a while to get but worth the wait
Thanks for the feedback, Richard!
Overview
TrailBuilt has a rating of 3.7 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. TrailBuilt ranks 12th among Tires sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Brandon!