• Tourneau

Tourneau

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Overview

Tourneau has a rating of 4.4 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Tourneau ranks 42nd among Watch sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • Their level of customer service is pretty much unparalleled.

Critical highlights

No critical highlights yet

How would you rate Tourneau?
Top Positive Review

“Rolex Oster Perpetual Watch Blue Dial”

john b.
10/7/23

Maggie at Bucherer was an exceptional sales representative. Maggie replied quickly whenever I enquired about the availability of the Rolex watch I was interested in. Maggie keeping me informed resulted in the wait, not being a concern factor. Strongly recommend Bucherer@ King Prussia and ask for Maggie John B...

Top Critical Review

“Terrible service after sell”

James R.
12/17/21

Bought a Panerai watch from store in Lenox mall in Atlanta, Ga. And was told I'd always get free replacement band when needed. Tried to get my first band after 2 years and got nothing but the RUN AROUND. One excuse after another and still no band. Terrible service by manager, Chief. Will never do business with them again. Bad a company doesn't honor their words after a expensive purchase.

Reviews (94)

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user alexz36
Alex Z.
7 reviews
19 helpful votes
March 10th, 2016

...a phrase you generally only hear when buying a car. But with Tourneau I know any pre-owned watch I buy has been restored with the same care and concern as a pre-owned car. I bought a pre-owned JAEGER-LECOULTRE and it did not disappoint! I would have never known it was pre-owned as this watch was mint. Not to mention it came with a 2-Year Warranty and FREE Lifetime 5 Point Check-Up!

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About the business

Authorized retailer for top brands since 1900 - shop thousands of watches w/ 5 yr warranty and certified authentic pre-owned watches w/ 2 yr warranty

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