I have purchased 5 times with this company in China. A cellphone/watch that I broke was repaired at no charge even though it was my fault. They accept PayPal and credit cards and you WILL receive what you order. Prices are competitive.
This is a criminal organization, pure and simple. Westerners beware! Doing business with them is the equivalent of flushing your hard earned dollars down the drain. Cannot and must not be trusted. It represents quite literally everything wrong with mainland China and its corruption problems.
Toto Bay is a horrible company to deal with. I bought a smart watch from them on Amazon and after it start glitching out(every other time I charged it it would blackout and shut for at least two weeks). I also could not update it or use about 3/4 of the functions when it did decide to turn back on. I was in contact with the company and they said they would send me a new one, great news right? Nope, zero contact from them after that. Four months later and several emails sent to them asking what the status was with my return and NOTHING. They will not get back to me at all. Worst after sales service ever! DO NOT support them or give them your money, it will be a waste. I have nothing but bad things to say about them. HORRIBLE COMPANY!
My shipmet of Monster headphones was stopped by US Customs due to the fact that totobay.com is NOT AUTHORIZED to import these products to the USA (and who knows what other). The products that they sell are either illegal to import or are counterfeit.
They have not attempted to remedy the matter in any way.
Don't be a victim... stay away from totobay.com if you live in the US.
Ordered a replacement usb port for a nokia e7 mobile phone. Took 3 weeks to arive, but it was explained that it would take that long so no complaints.
I placed an order with Totobay for accessories for my cellphone watch and received my order in a timely manner besides a minor issue with my local post office. And I was very happy with purchase.
I have a computer repair business. I ordered a replacement touch screen for a customers tablet. I paid for it and had it shipped to the US. On it's way, the package got smashed and I received a broken touch screen. I sent in a complaint to the U.S. Post Office to get reimbursed, but they said the package was damaged before it got the the U.S. I sent my pictures of the damaged box and broken screen along with a copy of the complaint for to the US Post office to totobay.com. Totobay told me to order more merchandise from them and they would send another screen in the same order. I did not want more merchandise, I wanted a working touch screen. After 4 months of fighting, I lost my customers business and totobay.com never sent me the touch screen I paid for.
Totobay.com is a bad company to do business with. They even said they did not belive that the breakage even happened. I have never had a supplier add insult to injury. Not only did I loose my customer (and future business), they even said I was lying about the broken touch screen.
My suggestion is never do business with this company. There are plenty of honest Chinese businesses you can work with.
Michael Finley Computer Repair
It is fraud. I bought two phones 40 days ago. Stotobay don´t send me my phones, don´t answer my e-mails, don´t retunr my money. There are Swindle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members