We had been with XE Trade for several years (I've reviewed them on SiteJabber), mainly because the transfers were relatively easy, as they used a Canadian bank. Now they're part of HiFX and all advantages have disappeared.
I contacted TorFX and received prompt, personal, friendly and helpful service from Tim Atkinson. The challenge was in persuading our Canadian bank to transfer money to Barclays; once that was set up, the transaction happened very quickly and the exchange rate was favourable. I even had a follow-up call from Tim at TorFX asking if we'd been happy with the transfer. I had no hesitation in saying yes and that we'd be using them for future transfers.
Tip for consumers: It's possible that anyone at TorFX would be as helpful, but I'd suggest asking for Tim Atkinson in particular.
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