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The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, many customers appreciate the quality of the final products, highlighting skilled writers who provide tailored, professional resumes and effective communication. However, significant concerns arise around service delays, lack of attention to detail, and instances of poor writing quality, leading to dissatisfaction among some clients. Overall, while there are commendable experiences, recurring issues with responsiveness and product accuracy suggest a need for improvement in consistency and customer support.
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When I found topstackresume.com and the personal recruiter service I thought that I would have a huge advantage and perhaps even save myself a lot of time in the job search. I. Was. Disastrously. Wrong. Everything started out great. The initial call was encouraging, the person I was assigned to sounded engaged, interested, and fully capable of assisting me in my search for a new job. I paid the first month, and that is when things started to backslide. Things seemed to take longer than expected. Engagement seemed to wain and expectations didn't seem to be a real priority. I requested that a resume be submitted for a specific position and would check in on a weekly basis and it would be excuses. "Sorry, I forgot about that", "Slipped my mind", etc. It took a full four weeks for that resume to be submitted. I paid a second month and am now 2,300 dollars in and things have only gotten worse. I paused the service so that the personal recruiter could get caught up. I'm now a full three months in from the date I started the service and we STILL have not met the agreed upon conditions of the first month. I have even helped and supplied what would be 20% of the leads for positions. I'm not sure if my recruiter is overbooked, or perhaps they aren't enthusiastic about me... maybe they just don't like me. I started feeling like the only time I am on their radar is when I schedule a call. Short bursts of activity crop up during calls, often without the results landing in my workbook. The status of applications and resumes has never been updated by the recruiter, which is something that is listed in the service. I finally decided to put this to the test. I didn't schedule a conversation for two weeks. My theory holds water. Absolutely nothing has been done. Furthermore, there has been deception occurring. I have been advised that I have been submitted for jobs, but when I go to check on the status of the resume there is nothing there. This is on the exact same account we have used on previous applications and those previous submissions show up, but not the new ones that were discussed. Feeling frustrated, I went and checked the reviews. The recruiter I was assigned to has some great reviews. So why is my case so different? Regardless, this has not been a productive or fruitful relationship. It has been one dropped ball after another, and a nearly unbroken chain of failures and unmet obligations.
I have been an emergency physician for 30 years. TopStack professionally whittled my resume down from 21 pages to a 4 page general resume; 8 pages for Credentialing. Couldn't be happier, and the price was fair and right. Very responsive.
Keri has been a tremendous help. She made me feel at ease throughout the process. I am retiring from the military and she has been patient and very thorough on all the information.
Thanks, Keri!
I compared a lot of other companies and I was hesitant to pay for services upfront and end up with a subpar document. I saw a mix of positive and negative reviews and I was willing to take a chance, and I am happy I did!
I was assigned to Danielle D. As a Writer and she was easy to communicate with, prompt in her responses and delivered the documents quickly. I was anticipating a week to receive my resume draft but had it delivered within three days. Out of five positions that I applied for, I immediately received three interview requests! I highly recommend TopStack Resume!
I sent them a professionally written CV. Merely make some updates and asked that they review and ensure would pass ATS. Instead he adds wording that looked like a 5th grader wrote it, grammatically incorrect, and made my name a font of 50 plus. He also missed the corrections he was asked to catch. Not to mention missed the deadline on what was basically 1 hour of work, and skipped entirely the primary ask of taking a summary page and testimonials (again already written) and simply ensuring that had a once over to catch anything I missed as busy, and that it aligned in font to the main doc. Complete and utter waste of my time. Felt like i was being punked. Do not use this service.
3 weeks later not even a draft received. Was promised one after inquiring on week 2 still nothing. Very little help from customer support, only an offer to start the whole process again.
I've had the same resume for over 10 years, I've recently been out of work for nearly 3 years now, for the first time in my life. I've had a hard time getting back into the work force because no one was calling me back after ai apply. My husband saw my resume, and suggested I have it professionally written, I scoffed at first, but then once my pride subsided, i researched professional resume writers. I stumbled upon Top Stack and began collaborating with Sara, who's amazing by the way! She was patient and asked me to be open and transparent. The end result, an amazing resume/cover letter. Now I'm applying with great confidence, and cant wait to press send when I email copies of my resume and cover letter!
Nev Blaylock
As a experienced Financial Services Change professional who has been unemployed for over a year due to pandemic, my CV was not selling me or my skills correctly. I decided to have it professionally rewritten to re-energise my CV, make it more modern and up to date and get advice in what was working on it and what was not. After searching for organisations and reading reviews I selected TopStack Resume. This was the best career move I have made in years.!
The process is fantastic, I was allocated an experienced CV writing professional who had a background in Financial Services so could understand my roles, what types of experience I had and what my skills and knowledge was. This person gave my 2 options - a basic rewrite where you get drtafts and make changes or do an 'interview' type process whereas your asked lots of questions about each role, key achievements and what you want your CV to do or help achieve. I chose the Interview process which was fantastic as it was like sitting having a cup of coffee with a friend going over my career. During the process it was discussed what is ideal on a CV, not required, and general hints and tips.
I received my 1st draft of my new CV within a few days and I was utterly amazed at how good it was. It captured all the changes I thought required, was more concise, modern and dynamic. I was very very happy with the result. It was amazing. I could not have asked for anything better.
I would thoroughly recommend this service to anyone. The quality of service and work is outstanding. You will not regret it. My CV is so great now, I think I will need to now have them redo my LinkedIn profile so it all matches.
I had such a great experience with TopStack Resume, Erica Pogue wrote a very professional resume for me and did it very quick! I 100% recommend this website if you need something to this standards!
I was paired with a very experienced woman her name is Ann Chirinko. She not only went above and beyond with the style of how the resume & cover letter was formatted but she took time to really prep me for my upcoming interviews. She explained to me that I need to make sure my verbiage is correct. So that made me realize that this was not just a business transaction it was a little bit of everything.
Tatiana is professional and followed up with me at every step with me in resume writing. She is amazing. I have already started sending resumes and at least I am getting a reply.
Good, clean and nice service. Excellent resume writers who know what words fit excellently well with your experience and profile. Prompt service too! The resume writers are able to anticipate in advance what role you are seeking and how best to fit the resume into it.
Amanda was great to work with. Our phone call was well spent discussing the industry I was in and how we were going to put this together. In the end, she came up with a beautifully formatted cover letter and resume. I was very pleased with what she did for me and would recommend TopStack to anyone.
The quality of service provided by this company is awesome. I sincerely appreciate the efficient, gracious customer service, the level of detail and accountability they have demonstrated on each project, and the way they conduct business as a whole.
Andrew was a great help. He was able to clear up some of the problems I had with my resume. Andrew knowlege of what employers are looking for was outstanding. He also showed me the key strengths we should focuse on. Believe if was for his skills, I would still be trying to understand what am I miss here. Thanks again Andrew.
I worked with Christopher Taylor, who was very fast and professional. I did not expect that I would be responded to until after the weekend. However, it is now Monday and I already have my final documents. Thank you!
Fast and reasonably priced service! Highly recommended!
Answer: They are legit in that they will take your money and give you a receipt. As far as delivering on what was promised, totally different story.
Answer: They use real people, and I had no problems with communication or anything else for that matter.
TopStack Resume is one of the fastest growing global career services organizations. It provides resume writing, cover letter writing, LinkedIn profile updates, and career consulting services. Our services are geared towards helping our clients succeed during transitional periods in their professional careers.