This is a great piece of equipment but the company are bad faith actors.

The hardware costs $4000.00. You have to buy the accessories for another $500, otherwise you can't use the machine. That's fine, because you know that up front. You have to sign up for a year's worth of membership, which I understand is now up to $59.99 a month. Again, fine because you know that up front.

Here's where the deception comes in. You THINK that the $59 a month gives you access to a library of different workouts that you can do.

The machine also lets you do custom workouts with different movements that you can do with it. These are just pictures of the movements that you can set up. This is basically like different weight machines that you would find at a gym. It stores your custom workouts and tracks your progress, as well as analyzes your movements to let you know if you're doing them correctly.

I had a medical issue arise very soon after I got my Tonal so I wasn't able to use it for a few months. When I was finally able to use it, I realized that I didn't enjoy doing the video workout routines because they're full body workouts. I prefer to do different areas on different days so that I can work out every single day and still have rest days for each muscle group. That's just my preference.

I hung onto the membership for another year, thinking that I might get into doing the video workouts. I eventually cancelled. At this point, I've spent nearly $6,000.00 with Tonal.

2 months ago, they took away the ability to see most of the custom movements and the tracking of your workouts were removed and replaced with messages to renew your membership. So now, my $6,000.00 investment is nearly worthless unless I cough up another $720 a year.

The company is having some major financial issues and they're doing precisely the wrong things to turn things around. Rendering an expensive piece of equipment useless unless your customers essentially pay extortion money to be able to continue using what they've already paid an exorbitant amount of money for is not a winning strategy and it demonstrates a fundamental misunderstanding of human nature. This isn't going to generate revenue. It's going to enrage your customers. The reviews on other sites reflect that.

A MUCH smarter strategy would have been to charge a much lower price for the just the custom workouts, progress tracking, and movement analysis. I can get a gym membership for $10 a month. That gym has all of the equipment that I need to workout the way I want to work out. I would have been fine with paying that $10 a month to get what I need out of Tonal. They could continue to charge the $60 a month for the video library for customers who prefer that.

As it stands now, Tonal gets nothing from me. Because they pulled such a slimy maneuver, they've earned themselves a bad review everywhere I can leave one and I actively warn people away when Tonal is mentioned.

Pro tip if you have a Tonal and don't want to pay the extortion money: there are YouTube videos out there with different workouts. I track my workouts with an app on my phone so I've figured out how to get what I need without rewarding shady business practices.

This company needs a new CEO. The one they have is an idiot. I don't see how Tonal makes it to 2024 unless they radically change course and replace the leadership team.

I definitely recommend that you avoid buying this product. They're shady and they're not going to last long.

UPDATE: I looked up who the CEO was because I just HAD to know who could be this stupid. It turns out that she's an alum of Bain Capital. They're the vulture capital firm that acquires distressed companies, leverages them to the hilt, runs off with the cash, files for bankruptcy, and lays off most or all of the employees of that company. This explains everything. Her pedigree doesn't focus on building anything, nor would she be familiar with human nature (or humanity for that matter, what with all that destruction of working people's lives and all).

Let me repeat: STAY FAR AWAY FROM THIS COMPANY.

Since the start of this entirely PAINFUL experience I would like to break down exactly how the "tonal team" has failed and has treated us with the utmost disrespect:
We received notification that our Tonal arrived at the hub in Denver on 12/2/22. No updates or calls were given to us even though they were promised so we called and after 2 hours of calling you to find out why we haven't heard from installation you informed us that we would receive a call on Monday Dec. 5th.

No call ever came so we called you again on Dec 5th and once again no answers were given to us - you explained that you would be sending a request for a search of the hub to find the product and after our 1 hour call that day you said rest assured you would call us in 24 hours.

On Dec. 7th you still did not call, no update, nothing. So, since we very much wanted this machine and knew that our next step was not even for the installation but to tell us it arrived we called you again because of course you did not follow through on your promise to call the customer and after an additional 56 mins on the phone you informed us that Ryder had not scanned the barcode. This call ended with a dismissive - we will get back to you in 24 - 48 hours. And as the week came to an end we knew you had failed us again and no one was going to call us.

On Monday Dec. 12th we were the ones calling you yet again and still no answers. You told us the same response for a third time. At this point it would have made sense if you had sent a replacement as it had already been 10 days since the machine had been lost at the hub - but no, you provided zero urgency around a mistake that was clearly a company mistake. You made no promises to make it right, no next steps, nothing.

So we waited and called again on Dec 15th as we had been hoping we would be happily using our machine by now and to no surprise you gave us the same response.

My biggest concern is that your team has done nothing to make this right. We had a friend order their Tonal a week after us and they have it installed not just delivered and we are in complete disbelief. Your company has provided baseless claims week after week that you will fix this. There has been ZERO calls ever made to us, we have had to continuously seek you out because even though it is always promised you will call. You don't. I can not even explain the feeling of being told that this is not even the final step to get this installed and that could take even longer but that you have not even prioritized this case since you have messed up so many times and have let us spend so much time trying to get answers.

This week you once again did not do anything to move this along so my wife called you and for an additional two hours of her day tried to get this solved.

Today we were told that after our hour call that a supervisor would call us back within two hours. We waited and waited and no call. So, yet again it was on us to follow up since no one bothered to even make an effort. Yet we have nothing to show for the hours on hours of time we have spent trying to get someone to treat us like the paying customer we are. This is not right and it is a terrible reflection of the values and priorities of this company. There is not one person who has made this right or expedited this process.

DO NOT GO THROUGH THE SAME STRESS AND AGGRAVATION. AVOID THIS COMPANY AT ALL COSTS.