Today.YouGov Reviews Summary
The company demonstrates strengths in product quality and reliability, with customers acknowledging the value of their offerings. However, significant concerns arise regarding the customer service approach, particularly related to the lengthy process of redeeming rewards and delays in receiving them. Many customers express frustration over the lack of timely communication and support, with unanswered inquiries exacerbating their dissatisfaction. Overall, while the company has a solid reputation for its products, it faces challenges in delivering a responsive and efficient customer service experience, suggesting an area for improvement in engagement and fulfillment processes.
This summary is generated by AI, based on text from customer reviews
It takes forever to reach a redeemable amount of points. When you do you are warned, "4-6 WEEKS" to send a reward. Its been 11 weeks and nothing received. I also sent an 2 emails and have gotten no response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members