My order arrived in a reasonable amount of time and functions as expected when placing the order. One of my notification emails from Tink stated that I would receive an email notification regarding when my order shipped which I never received and was unable to ascertain from their website that the order did indeed ship. It would have been helpful to be notified about this especially since I reside in an area where package theft is prevalent.

Overall I'm extremely happy with Tink and my purchase. I did have some difficulty with the ordering process where my discount for first purchase was not accepted till I started a second account with my other email in order to take advantage of that. For that I reduced one star for the shopping experience but everything else was just fine and the items were delivered within a couple of days.

I haven't received the items i ordered yet as this is my first shopping experience with this company. I cannot accurately determine whether or not I would shop here again at this time. This survey should come with ample time for first-time customers to receive their items so that you can use the data to it's full potential. Thanks.

Very jumpy. I had to type in my cc number several times as the site kept taking me backwards. Also, the discount code never worked to give me a 30% off charge!

Placed an order on 11/30/2019. Waited 3 months for seller to honor the order that they have in stock. Seller opted to partially refund the order.

Emails are not replied in a timely manner. Need to continuously email to have someone reply. Had 4 different customer service representatives respond to emails. We have receipts and corresponding emails to corroborate this review.

Asked to communicate with a supervisor and the following was there response:

I'm sorry, but we're not allowed to send out contact details of employees. We are in charge of this case, thus we will solve this issue.

After internal consultation, we have decided to refund the amount paid for the order in full. As an apology, the paid items may be kept, these do not have to be returned. We apologize for the inconvenience, we are a young startup and we had temporary problems with a number of processes, which we are already solving.

If there are still problems, please let me know! Of course I will help you further.

I hope to have informed you sufficiently. If you have any questions and/or remarks, please let me know.

I tried to checkout using Amazon Pay but after entering my credentials, it gave a message "You've been inactive something something... We've logged you out." That happened twice, so I checked out using PayPal instead.

Excellent pricing on bundle. I appreciate the warning that there may be some delays due to high sales volume. But, I'm leery of how long it will actually take to receive.

I had many instances of pages refreshing or bringing me back to my shopping cart before the order went through. There appears to be some issues with buttons linking correctly to the appropriate paths.

I placed and order after verifing with tink.us that the can delivery on time. Few day before the delivery deadline, I found out that they did not ship it. Very very poor service!

Your website was very hard to use. I had trouble clearing a double order when I only wanted one item and I ended up have to enter my credit card info 5 times.

The product was promised to ship in 5-10 business days, but was delayed by the manufacturer (out of Tink's control). However, I received no communication from Tink - order status showed "Processing" the whole time. It would have been better if Tink initiated communication about the lateness of my product instead of me having to inquire several times only to be told "It will be shipped ASAP."

The web site looks great and the price was better than other sites, but alas, they were unable to ship my product in a timely manner.

Tink did offer me a discount on my next purchase. which is appreciated, but I ended up cancelling my order because I needed the product sooner.

I found some of the pricing to be great compared to other online marketplaces. The volume discounts and special promos were great. I came for the runlesswire hue switches, and ended up throwing in a Sonos speaker when I saw the 25% off promo (capped at $100). That really worked on me, I got a couple of things I wasn't really planning on getting (at least not for awhile lol).

I'm working on resolving a return and a missing item issue. My experience will really depend on how those turn out.

My issue was fully resolved and I've placed another order too! Thank you for making it so easy to do business with you!
-Jeannette

Thank you for the 20% off code you gave me for issues beyond your control on the last order. That's the sign of a company that wants to do right by their customers.

Ian had sent an email to me once the isssue was detected and sought input on how to improve the customer experience. In the end, the issue wasn't on their end at all, yet they offered the discount anyway. How refreshing in a world of faceless internet companies!

You have great bundle prices and quality smart home products.
I'll easily be recommending you to friends and family!