Tink Us

Poor non existent customer service. It's impossible to reach their customer service via phone. When I found that I can't reach them after placing my order, I lost trust completely. They responded to half of my emails as they wished in their own laid back timeframe. I almost decided that this company is a scam and requested for refund through Amazon pay. But finally 5 days later they shipped my order and it arrived. If you're looking for a reliable company who can deliver on time and responds to your calls promptly, look elsewhere. I learned my lesson the hard way!

Placed an order on 11/30/2019. Waited 3 months for seller to honor the order that they have in stock. Seller opted to partially refund the order.

Emails are not replied in a timely manner. Need to continuously email to have someone reply. Had 4 different customer service representatives respond to emails. We have receipts and corresponding emails to corroborate this review.

Asked to communicate with a supervisor and the following was there response:

I'm sorry, but we're not allowed to send out contact details of employees. We are in charge of this case, thus we will solve this issue.

After internal consultation, we have decided to refund the amount paid for the order in full. As an apology, the paid items may be kept, these do not have to be returned. We apologize for the inconvenience, we are a young startup and we had temporary problems with a number of processes, which we are already solving.

If there are still problems, please let me know! Of course I will help you further.

I hope to have informed you sufficiently. If you have any questions and/or remarks, please let me know.