Placed an order on 11/30/2019. Waited 3 months for seller to honor the order that they have in stock. Seller opted to partially refund the order.
Emails are not replied in a timely manner. Need to continuously email to have someone reply. Had 4 different customer service representatives respond to emails. We have receipts and corresponding emails to corroborate this review.
Asked to communicate with a supervisor and the following was there response:
I'm sorry, but we're not allowed to send out contact details of employees. We are in charge of this case, thus we will solve this issue.
After internal consultation, we have decided to refund the amount paid for the order in full. As an apology, the paid items may be kept, these do not have to be returned. We apologize for the inconvenience, we are a young startup and we had temporary problems with a number of processes, which we are already solving.
If there are still problems, please let me know! Of course I will help you further.
I hope to have informed you sufficiently. If you have any questions and/or remarks, please let me know.