• Tim Hortons

Tim Hortons

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Overview

Tim Hortons has a rating of 1.54 stars from 365 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tim Hortons most frequently mention customer service, free coffee, and fast food problems. Tim Hortons ranks 300th among Restaurants sites.

  • Service
    181
  • Value
    165
  • Shipping
    62
  • Returns
    64
  • Quality
    156
Positive reviews (last 12 months): 7.8%
Positive
10
Neutral
11
Negative
108
58
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bad and unhealthy product horrible customer service on company level.
  • I was told at Tim Hortons, if I ask for no ice, that I'll just get less coffee?
How would you rate Tim Hortons?
Top Positive Review

“Great customer service”

Randy M.
2/26/24

A gentleman by the name tommy, is always so upbeat and courteous. He's fast multitasking. I've seen him wait on inside customers and the drivethru...all by himself. And not once did he complain or be rude...he's constantly apologizing for not having enough hands...

Top Critical Review

“Horrible Quality of product and service”

Luis B.
1/2/24

Good luck getting some one to take your order while three or more employees are chatting in one corner. They look back at you hoping you would go away. In the last month I have ordered and paid for Cappuccinos, just to find out they have used regular coffee instead of espresso and just added foam milk on top of it to hide it. We are not in a third world country, but service and product quality seems that way. Is this the Authentic Canadian Coffee shop we are to be proud of...

Reviews (365)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43) tim horton (151) drive thru (23)
Thumbnail of user iang685
1 review
0 helpful votes
November 23rd, 2023

The service and atmosphere are great except for the fact that there needs to be more Bailey flavour
Hardly knew it was there.
More please!

Products used:
Coffee

Service
Value
Quality
Thumbnail of user matteak
1 review
0 helpful votes
April 4th, 2023

I've eaten at Tim Hortons before and every time their donuts make me want to jump for joy!

Maybe it's just me but their donuts are better than Krispy Kreme, Mercatos and any other donut shop I've been to. I would recommend stopping for their donuts.

Other than the donuts there is nothing special about Tim Hortons.

Service
Quality
Thumbnail of user emilyb1390
1 review
0 helpful votes
January 10th, 2023

The donut( Boston cream) got stuck to the bag; if they put it differently it would not have a huge spot in the center without icing otherwise excellent/Delicious

Tip for consumers:
Ask if they can put in differently

Products used:
half icing, half a plain donut

Thumbnail of user joel1557
1 review
0 helpful votes
June 20th, 2023

The food is very nice and good priced would highly recommend them my friend likes them a lot we come here a lot

Service
Value
Shipping
Returns
Quality
Thumbnail of user calebh61
1 review
0 helpful votes
September 9th, 2019

The food is phenomenal, the service and atmosphere are fantastic and the prices are very reasonable for the quality and quantity of food. Super quick service!

Thumbnail of user worldh
4 reviews
14 helpful votes
December 13th, 2016

Your location at abu dhabi mall, the staff are good and smile and make you feel happy and the place is nice but if you organize it more so ppl dont set too close near each other it will be nicer

Thumbnail of user joem311
3 reviews
0 helpful votes
January 18th, 2018

It's Timmys. You're not getting anything fancy. But you know what you're gettin. Always stop by the Grand Prairie location on my way to work.

Thumbnail of user georgec82
4 reviews
7 helpful votes
February 16th, 2015

Prices are reasonable. Tim Hortons is a great place to have good food and coffee.

Thumbnail of user warrene5
5,132 reviews
4,830 helpful votes
January 18th, 2015

Tim Hortons is a great place to have good food and coffee. Prices are reasonable. I start many of my workdays after reading the newspaper and having a coffee at the Tims.

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About the business

We were founded in 1964, by hockey legend Tim Horton and we? ۪ve been serving Canadians fresh coffee and baked goods for 50 years.

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