Tim Hortons has a rating of 1.5 stars from 365 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tim Hortons most frequently mention customer service, free coffee, and fast food problems. Tim Hortons ranks 299th among Restaurants sites.
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A gentleman by the name tommy, is always so upbeat and courteous. He's fast multitasking. I've seen him wait on inside customers and the drivethru...all by himself. And not once did he complain or be rude...he's constantly apologizing for not having enough hands...
Good luck getting some one to take your order while three or more employees are chatting in one corner. They look back at you hoping you would go away. In the last month I have ordered and paid for Cappuccinos, just to find out they have used regular coffee instead of espresso and just added foam milk on top of it to hide it. We are not in a third world country, but service and product quality seems that way. Is this the Authentic Canadian Coffee shop we are to be proud of...
The owners son and Charlene are all decided to terminate me and I'm the new guy who puts smiles on people's faces and crack jokes from time to time and when they told me I was fired for showing my penis to customers was like a ton of bricks falling on me now if anyone knows the slender tall gay black guy who works drive-thru windows and front counter knows I would never so can someone please ask them why
The Tim Horton location at 3353 Lawrence Ave E in Scarborough has a sign posted that it opens at 5:00 a.m. and the website shows the same. When i got there at 5:30, the doors were locked but staff were working; the drivethrough apparently was open. If You mean to say that you only serve people in cars at 5:00 a.m. you should note this on the sign and website. The manager was kind enough to take my order though as i did a walk through the drive through. Good on her.
The employee was being disrespected by a customer and his demeanor remained very professional.he apologized but the woman was very rude.the employees patience is remarkable. Tommy was his name
While the actual place has some nice food, this review is mostly about the loaded chipotle bowl. It sucked bro. I just finished it right now and my stomach immediately is starting to hurt. I don't know what the meat was but it was horrible. The rest of the bowl was mediocre, but the meat overtook 2/4 of the bowl so it didn't help much. I honestly will never get this again. Just get the habanero bowl.
This review is for the Tim Hortons at the airport in YYC. Gate C. Very slow service in the morning, huge lines and about a 15 minute wait. As well the coffee is not the usual taste I've come to expect at Timmies. Eye disappointing,
Yesterday went with friends taste was good but environment was not so good. Pickup is good option for them
The Chipotle steak bowl now having eaten at several places in Vancouver they are being served as half a bowl...is this the direction from management as it is very misleading with the pictures shown and the real bowl quantity is half.
This is not the first one by any stretch of imagination. Orangeville, hwy 10 location, the cleanliness of the washrooms shows prolonged neglect.
Tim Hortons has really economical F&B especially with the offers that can be activated in the app weekly. The quality and taste of the coffee can be a hit-and-miss sometimes at different branches but generally they're good for their price. However, service is usually slow as they don't have enough staff working in a shift.
I wish the donuts tasted more like Krispy creme. The taste of their donuts does not taste good, the taste of wheat flour is very noticeable.
First off let me make this very clear I absolutely love Tim's. Its a daily ritual, my wife loves it too except more times then not she gets 2 hot chocolates and 1 is a cup of hot brown water, the server doesn't open the cover on the machine and bump the (chute) part the powder is in as it get plugged. I really think its time to develop a liquid form of the syrup as other places do to mix a perfect cup of "Nectar from the heavens"
I ordered decaf coffee but the employee was careless and gave me caffeinated which made me sick. Their pastries are good.
So I order a med 3x3. And vanilla dipped donut. And called the store same day for the to say sorry. And for next time just say my name and they will take care of it. Next time. Nothing but calling me a lier. Saying we never had any what so ever order. I order the same thing every day so I don't get it. Never felt so so imbarresed in front of a line up. You forsure lost a daily Custermer. Back to McDonald. How that lady made me feel. I still have the full coffee and donut untouched from the day before. And must of called the wrong store to complain cause k know what I was told. All I know very very disrespectful. And basically calling me a lier. Like sorry sir do not see your name or order alright yeah your store gave me the wrong order I will say there going to loose a lot of regulars at that store due to her treating people this way. So so so sad. Never will I go back there. Rips me off and doesn't replace it when I still have coffee and the donut.Custermer is lieing and is wrong in her eyes. Never again will I go back there.
I am finding almost every Tim Hortons is rushing. You ate 15 minutes to get served after they throw you the cup of coffee and food that you want. They want you out of there. I understand they're in a rush. The bottom line is after I get my coffee I need to open it so I can drive safely and drink it safely. Not comfortable at Tim Hortons anymore. Feel like I'm at an enemy house
Tip for consumers:
Here we go. They need proof of purchase. I don't get a receipt when I buy a coffee and a muffin
Products used:
I bought a coffee and a muffin
I most probably wil stop drinking coffee at tims,either change ur cup quality or just put the sleeve,even the sleeve slips off while holding. On without us asking.even McDonald's has better cups without the coffee spilling, thrs always coffee on the covers to.n they are in a hurry thru the driveway, I just can't hold a hot coffee cup.plz CHANGE it,lov ur coffee. Wouldn't want to go anywhere else.
I couldn't even belive when they handed me a paper fork. It was a disgusting experience. So sad Tim's has gone woke. It's been a staple of our life as we are on the road a lot. Going to shop elsewhere because that was gross. Drop the paper forks, bad idea!
We purchased a box of Keurig coffee pods, decaf, 30 pod, from Superstore. I noticed a Q R code and scanned it—the websites popped up in Chinese, and when I opened them they were all Chinese Porn sites!
Does Timmies know this?
Recently we purchased 2 coffees from the Service Centre at South Service Rd & Casablanca. I asked for 1 small dark roast w/2 cream & 1 sugar & 1 medium w/1 cream. The small was OK but the medium had sugar & seemed like double sugar. I could not drink it. Wasted our money.
Got me a refresher and tested more like iced water, drank half of it and ended up throwing it away... I have proof of purchase, but it's on my ATM card
I just want to thank the team at the Timmies Broadway. Lori Chrissy William with his amazing dance and Milad you guys Make my morning FABULOUS PLEASE KERP IT UP
Food Quality-C
Food Presentation A-
Service D- to A+(certain locations)
Selection-B
Layout/Feel-B+
Price-B- (No dollar menu when it can easily be done)
Convenience-A- (Love 24 hour inside location, drive-thru well done.)
The food was good and so were the drinks. If only we got straws to drink with. They got all of our order right, but the workers forgot the straws for our drinks.
Tip for consumers:
Ask for straws!
Products used:
All (except for the straws)
We drove thru drive thru wait ten minutes said hello hello no service speaker on right side must need fixing we went to front instead
While I love timmies coffee, specifically the double double, I'm not crazy about their food. I do love a pack of timbits though. That being said, they really missed the boat when they called them Timbeibs instead of Beibits.
...if it weren't for the fact you don't offer free refills on coffee. I love your coffee and donuts, but come on guys... it's 2023, and virtually every restaurant on the planet gives free refills. Seriously?
We were founded in 1964, by hockey legend Tim Horton and we? ۪ve been serving Canadians fresh coffee and baked goods for 50 years.
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