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  • TimeWarnerCable

Overview

TimeWarnerCable has a rating of 1.6 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TimeWarnerCable most frequently mention customer service problems. TimeWarnerCable ranks 159th among Internet Service Provider sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service can never fix a billing problem which is there way too often.
How would you rate TimeWarnerCable?
Top Positive Review

“I love this site”

Danny J.
10/20/12

I love this site. User friendly and never locks up. I pay my bill online and never have to go to the Post Office. I can use multiple applications on my phone. The overall service is one I wouldnt give up for anything. I have High Speed Internet that is Great for all the Wifi Devices we have. I have great Cable which allows me to set my DVR from my one or internet if I am aeay from home. This is a Lifestyle change for Home and Work.

Top Critical Review

“Time Warner Cable lies about its promotions”

Bill P.
4/12/17

TWC / Spectrum lies about its promotions. They mailed me, an existing customer, a letter saying to call a specified number and I would save $25/mo. And be provided with a higher speed internet service. After spending 45 minutes on the phone with 3 different agents each telling that they could not do what their mailer said, I achieved nothing. Save your time and money. Do Not use TWC Spectrum.

Reviews (24)

Rating

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Reviews that mention popular keywords

customer service (8)
Thumbnail of user dannyj4
3 reviews
15 helpful votes
October 20th, 2012

I love this site. User friendly and never locks up. I pay my bill online and never have to go to the Post Office. I can use multiple applications on my phone. The overall service is one I wouldnt give up for anything. I have High Speed Internet that is Great for all the Wifi Devices we have. I have great Cable which allows me to set my DVR from my one or internet if I am aeay from home. This is a Lifestyle change for Home and Work.

Thumbnail of user ericw39
7 reviews
19 helpful votes
April 27th, 2014

EXCELLENT SERVICE! Time Warner does it RIGHT! They give you more than what you pay for. I didn't have any issues getting it installed and the connection is 98% of the time 6Mbs faster than what I'm paying for, always faster than what I'm paying for. I got so tired of checking my speed and seeing it below what I was paying for from AT&T. NOT WITH TIME WARNER! If you use AT&T for internet they will run your TV signal over it and it slows it down so you never get what you pay for. TIME WARNER not only delivers they over deliver when it comes to internet. I'm guilty of only adding comments when I'm upset. If you read this and it helps you please consider returning and adding a comment when you're not upset. Basically, if you post a negative comment post a positive comment about another service provider.

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About the business

Get the best Triple Play deals on Cable TV, High Speed Internet, and Home Phone Service from Charter Spectrum - from $29.99 per month each when bundled.

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