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TicketsNow has a rating of 1.7 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. TicketsNow ranks 170th among Tickets sites.
Bought my tickets on a Sunday night, received them On Wednesday. No problem! I would definitely order from this site again.
One star should not be an option! WORST EXPERIENCE EVER! AVOID! Sold tix out from under me and only replaced them 2 hrs before event.
I ordered 3 guaranteed VIP tickets to a concert from Ticketsnow. I paid a little more to guarantee better seats and a parking pass. Ticketsnow is very clear they are a resale business, that prices can be more than the original cost and that they don't give refunds once the order is placed. After ordering, I saw many bad reviews and was nervous. Because of this, I made regular calls (once a month-as I bought the tickets several months before) checking on the status of my order. I always had friendly and helpful people answer my calls. My tickets did not ship out when they were supposed to, but when I called was told the seller was supposed to be receiving them a week later than expected and they would expedite the shipping for me at no extra cost. A week to the day, Ticketsnow called me and said the seller had not gotten in the VIP sections he thought he was getting, but had comparable seats available in one of two other VIP sections-my choice. I did not have a seating chart, but the Ticketsnow rep happily helped me decide which section was a better view. They spoke to the seller and the tickets were sent to me the next day. My seats ended up being fantastic and I was very happy with them! They were even slightly better than my original seats! That said, the whole experience getting the tickets was very stressful, so I would probably try to buy tickets elsewhere first just for that reason. However, I still recommend Ticketsnow and would use them again!
Reading other people's comments, I get the impression these people don't realize they are dealing with a scalper's services. The tickets are going to be a lot more expensive than the printed ticket's price. Ticketsnow.com is providing a link between some guy that has tickets he isn't going to use, and some guy that wants the tickets. Ticketsnow isn't actually sitting on a bunch of tickets they themselves are trying to sell. So when you, as a buyer, are using their site to purchase a ticket, ticketsnow has to turn around and make sure a buyer is still offering tickets at the price they thought they could buy them for. When a buyer places their order, they are warned, if they bothered reading, that the order takes up to (I think) 48 hours to confirm the transaction.
You'd be a fool to expect to use this service the day of an event, and actually have the tickets in hand, or get the exact seats that you saw available. If you have some lead time, you'd want to use this service at least a few days in advance of the event. You can roll the dice the day of the event if you're desperate, but realize that you're probably going to get different rows/seats/sections etc.
I was very happy with my experience, even though yes, I did pay more than double the ticket price, I got the tickets mailed to me, and even though they were just black & white 8.5x11 sheets of paper with the ticketmaster ticket printed out on them, they worked and I got to see the event.
I started to enter information to buy tickets for a show in Washington D. C. I called my wife before buying the tickets when she told we would not be able to go. I exited the web site and got an e-mail invoice a few minutes later from TicketsNow. I called TicketsNow immediately within minutes of getting the e-mail and told them I never hit a proceed button or continue button and that I don't want these tickets. A woman there (Betty *******770) with an Oh-Well attitude said all sales are final. I told her I hit the X at the top of there site to exit the program and that I never bought the tickets, anyway I disputed this with my credit card company we never went to the show and now they are charging me $215 for a show we never went to. This is bad business no matter how you look at it. I called them and my credit card company within minutes of the sale going through and again once my wife told me not to buy the tickets I exited out of the web site and somehow they (TicketsNow) proceeded with the sale
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